Glen Park at Monrovia

The facility underwent an unannounced Required - 1 year visit. The inspection covered Infection Control, Operational Requirements, and Physical Plant/Environment Safety. Overall, the report indicates that no deficiencies were observed during the visit.

This report details a complaint investigation concerning allegations of staff failing to follow physician instructions leading to a resident fall and a staff refusal to accept a resident back into the facility. The investigation found that there was not enough evidence to substantiate either allegation, and the report was marked as 'Unsubstantiated'.

This report details a complaint investigation regarding an alleged injury to a resident. The investigation found no evidence to substantiate the allegations, as staff and residents interviewed denied the claims. Overall, the facility was found to be unsubstantiated regarding the complaint.

The investigation substantiated the allegation that the facility does not ensure staff are appropriately trained to assist residents who have fallen. Deficiencies were cited regarding the facility's failure to maintain a current Plan of Operation and for staff not following established protocols when responding to resident falls by failing to assess injuries prior to calling emergency services.

This report details a complaint investigation regarding potential pest infestation (bed bugs and cockroaches). After interviewing residents and staff, and reviewing pest control reports, the investigation concluded that there was not enough supportive evidence to prove the alleged violations. Therefore, the allegations were deemed unsubstantiated.

The facility underwent an unannounced Required- 1 year inspection. Three Type B deficiencies were cited related to facility maintenance and safety. These deficiencies include improper hot water temperature regulation, lack of grab bars/non-skid mats in bathrooms, and missing signal systems at exit points.

COMPLAINT INVESTIGATION REPORT

The inspection was a Case Management visit following a complaint. The primary deficiency noted was the improper documentation of the Medication Administration Record (MAR) for a resident who was hospitalized, which was deemed an immediate health and safety risk. Additionally, the facility was cited for not maintaining complete and current resident records in a central location.