Royal Suites Health Care & Rehabilitation
Strong Medicare quality ratings; families often praise clean, well-maintained building. Still worth an in-person visit.
based on 31 Google reviews
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What this means for your family
While the facility presents as clean and hosts engaging activities, there is a concerning pattern of reports regarding understaffing and the use of agency personnel who may not know residents well. We strongly recommend that you visit during off-peak hours or weekends to observe staffing levels for yourself and ask management directly about their ratio of permanent staff versus agency workers.
Google Reviews
Google Reviews
31 reviews on Google“Reviews for this facility are highly polarized, with many recent five-star ratings contrasting sharply with serious concerns from families regarding quality of care. While some visitors praise the facility's cleanliness and friendly staff, others report significant issues with understaffing, the use of unfamiliar agency personnel, and neglect of residents. Families should be aware of the stark divide between the positive aesthetic experience and the reported challenges in consistent, high-quality patient care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained building
- Engaging activities and events
- Friendly and courteous staff interactions
Concerns
- Chronic understaffing and reliance on agency personnel (mentioned by 2 reviewers)
- Neglect and lack of supervision for residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is very active in responding to feedback online; how do you use that resident and family input to shape the daily care experience here?
- 2With the facility having a large capacity of 186 residents, how do you ensure that each individual receives consistent, personalized attention despite the reliance on agency staff?
- 3Since memory care is a specialized area of focus, what specific training or additional support do you provide to staff to ensure residents in that unit feel safe and engaged?
- 4I see your activity calendar is quite robust; could you walk me through how you tailor these events to include residents who may have varying levels of mobility or cognitive ability?
- 5Given the recent focus on staffing levels, what steps are you taking to build a more permanent, consistent care team to ensure residents are always closely supervised?
- 6In the event of a medical emergency, what is the specific protocol for notifying family members, and how quickly can we expect an update from the clinical team?
Personalized based on this facility's data
Key Review Excerpts
“Since the takeover mom‘s care has gone downhill greatly. The staff that was from the former company are tremendously overpaid overworked. The new company Atlas uses a lot of agency staffing. Which don’t know the Daly residents.”
“Awful. Starr are nice but understaffed. Place is like a horror movie. Confused abandoned patients left in hallways.”
“My father had to stay in this rehab for 6 weeks or more for a broken ankle. My parents both felt that the staff was kind, helpful and considerate to my father. He was there during Halloween and they even had several events to keep the patients entertained.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
2
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Royal Suites has recurring safety and care issues, with families filing complaints about daily care assistance and pressure ulcer prevention. The facility shows persistent problems across surveys in infection control, food safety, and fire safety systems, though all deficiencies have correction dates. Most concerning are medication management errors and ongoing infrastructure problems with emergency systems that appeared in both 2023 and 2025 inspections.
May 23, 2025Routine8
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
May 23, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Mar 8, 2023Routine15
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Ownership & Operations
Who Operates This Facility
Royal Suites Health Care & Rehabilitation
for profit
Chain Affiliation
Ocean Healthcare
11 facilities nationwide
Chain avg rating: 2.8/5 · Rank 1 of 11 (Best)
Ownership & Management
Owners
Royal Suites Care Center LLC
Owner · Organization
Frankel, Enashe
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit seashoregardens.com
Medicare data downloads
Original nursing home datasets
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