Health Center at Galloway, the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 97 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (10 vs median 7)
- High staff turnover (55%)
- High RN turnover (56%)
Bottom 25% in NJ · Below recommended RN staffing · $76,958 in fines
What this means for your family
While the rehabilitation therapy team is frequently praised for helping patients regain mobility, the facility has a recurring pattern of severe neglect and understaffing. Families should conduct an unannounced visit and specifically observe response times to call bells and the cleanliness of the rooms before making a decision.
Google Reviews
Google Reviews
97 reviews on Google“The Health Center at Galloway receives highly polarized feedback, with many families praising the rehabilitation therapy team for helping loved ones regain mobility and independence. However, a significant number of reviewers report serious concerns regarding neglect, understaffing, poor hygiene, and unresponsive nursing care, particularly during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Helpful and supportive admissions staff
- Clean and well-maintained facility environment
- Compassionate individual staff members
Concerns
- Chronic understaffing leading to long wait times for call bells and basic assistance (mentioned by 12 reviewers)
- Neglect regarding hygiene, including failure to assist with toileting, showering, or changing linens (mentioned by 10 reviewers)
- Poor communication and unresponsiveness from nursing staff to family inquiries (mentioned by 6 reviewers)
- Inadequate nutritional care, including cold food, missed meals, or failure to assist with feeding (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 99 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about your therapy programs; could you tell us more about how the physical and occupational therapy teams work with residents?
- 2How do you ensure that residents receive timely assistance with personal care, such as toileting and hygiene, throughout the day?
- 3What is the process for communicating important medical updates or changes in condition to family members to ensure we stay in the loop?
- 4Could you describe the dining experience, specifically how you ensure meals are served at the right temperature and that residents receive help with feeding if needed?
- 5What is the protocol for managing medications, and how do you ensure accuracy and safety during administration?
- 6What kind of daily activities or social events are organized to keep residents engaged and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“The PT department is amazing and the folks who work at the facility have done everything they said they would do and more.”
“My brother is a patient here... Because of this he is a fall risk and is also dependent on the staff for help. It breaks my heart to see the neglect.”
“I’ve watched one of the nurses attempts to double dose my mother her morning pills within 10 minutes of each other. My mother wears a whistle necklace that I bought her around her neck, because they constantly have proven to not to respond to her call button.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
8
measures
4
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents who lost too much weight
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows significant recurring issues with families filing at least 6 complaint-triggered reports highlighting problems in care quality standards, care planning, infection control, and medical record management. The most persistent problems involve nursing staffing requirements, building safety systems, and care planning, with many issues repeating across multiple surveys from 2021 to 2024, suggesting ongoing challenges despite reported corrections.
Feb 19, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 25, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 7, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 13, 2024Routine14
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Sep 13, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Feb 22, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Nov 2, 2023
$76,958
Ownership & Operations
Who Operates This Facility
Health Center at Galloway, the
for profit
Chain Affiliation
Continuum Healthcare
13 facilities nationwide
Chain avg rating: 2.4/5 · Rank 7 of 12
Ownership & Management
Owners
Bruckstein, Daniel
Owner
Bruckstein, Robert
Owner
Bruckstein, Daniel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
97 reviews from families & visitors
Official Website
Visit gallowayhc.com
Medicare data downloads
Original nursing home datasets
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