Nursing HomeMedicaid Medicare 5-star

Ross Memorial Health Care Ctr

Strong Medicare quality ratings; public reviewers often praise highly attentive and welcoming concierge staff. Still worth an in-person visit.

1780 Old Highway 41, Kennesaw, GA 30152|100 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.8/5

based on 1,056 Google reviews

(770) 427-7256 Directions Website

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Staff turnover reported at 50%

No Medicare penalties on record · 3 findings in latest survey

Source: Medicare data

What this means for your family

Ross Memorial Health Care Ctr has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: highly attentive and welcoming concierge staff and effective physical and occupational therapy programs. Review the component ratings and current source records before deciding.

Google Reviews

1,056 public Google reviews available

Ross Memorial Health Care Center receives overwhelming praise for its dedicated concierge team and effective rehabilitation services, with many families highlighting the warm, compassionate atmosphere. However, some families have reported critical concerns regarding patient safety, including unaddressed falls, poor communication, and inconsistent nursing care during off-hours. Prospective families should weigh the facility's strong therapy outcomes against these reported lapses in supervision and responsiveness.

Quality Themes

Tap a score for details

Strengths

Highly attentive and welcoming concierge staff
Effective physical and occupational therapy programs
Clean and well-maintained facility environment
Engaging activities and community events

Concerns

Inconsistent nursing supervision and slow response times (mentioned by 5 reviewers)
Patient falls and inadequate safety monitoring (mentioned by 4 reviewers)
Poor communication regarding medical status and care plans (mentioned by 3 reviewers)
Shared room noise and lack of privacy (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 264 analyzed

245

⚡24 reviews posted between Feb 8, 2026 – Feb 21, 2026 · 21 were 5-star

⚡24 reviews posted between Feb 1, 2026 – Feb 14, 2026 · 23 were 5-star

⚡22 reviews posted between Feb 17, 2026 – Feb 28, 2026 · 20 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

1I noticed you are very active in responding to feedback online; how do you incorporate that family input into your daily care planning and communication processes?
2Given that staffing levels are a key focus for your team, what specific protocols are in place to ensure timely responses when a resident needs assistance?
3With the therapy programs being such a highlight here, how do you balance those active sessions with the need for quiet and privacy, especially for those in shared rooms?
4Could you walk me through your safety monitoring procedures to help us understand how you prevent falls and ensure residents are supervised throughout the day?
5Since medication management is a critical part of a resident's health, what steps do you take to ensure accuracy and clear communication with families regarding any changes to a care plan?
6We love the sound of your community events; could you tell us more about how you tailor these activities to keep residents engaged while maintaining a calm environment?

Personalized based on this facility's data

Key Review Excerpts

“The staff is here is amazing. The therapist Breanna Laquanya, and Kayla are the best!! The concierge Darlene is always on the ball!”

Rehab patient family member · 2025★★★★★

“After 1 week and 2 falls, mine was discharged back to the hospital with broken vertebrae, dehydrated and a urinary tract infection after serious decline and my persistence in the middle of the night.”

Memory care family member · 2025★★★☆☆

“The staff allowed her to fall on her 1st night and 2nd night. After the first fall they xrayed the wrong leg despite our objections and argued with us.”

Long-term resident's family · 2025★☆☆☆☆

Source: 264 Google reviews in the current analysis set; Google reports 1,056 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.99hrs

Registered nurses for medical care

Total Nursing

4.14hrs

All nurses + aides combined

Staff Turnover

50%

Lower is better (< 30% = good)

RN Turnover

46%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents on antipsychotic medication

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

15.4%

19.9%

Cobb

17.4%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility33.6%

Worse than Avg

Here

33.6%

19.0%

15.8%

Cobb

19.4%

Residents with depression symptoms

↓ Lower is better

This Facility22.6%

Worse than Avg

Here

22.6%

12.8%

11.3%

Cobb

9.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

91.4%

Cobb

89.4%

Residents vaccinated for the flu

↑ Higher is better

This Facility97.4%

Better than Avg

Here

97.4%

95.5%

95.0%

Cobb

88.6%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility13.5%

Mixed vs Avgs

Here

13.5%

19.5%

20.5%

Cobb

13.1%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility97.2%

Better than Avg

Here

97.2%

79.8%

78.4%

Cobb

68.1%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility98.7%

Better than Avg

Here

98.7%

82.0%

80.3%

Cobb

81.4%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.0%

Better than Avg

Here

1.0%

1.6%

2.6%

Cobb

1.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

23findings in history

Latest survey: 3 · well below GA avg (6.1)

2 complaint-triggered findings

This facility has ongoing concerns with repeated deficiencies in resident rights, infection control, and abuse reporting across multiple surveys, including families filing complaints about environmental safety and communication issues. The most troubling pattern involves recurring problems with timely reporting of suspected abuse and neglect, appearing in both 2022 and 2025 surveys. While all violations show correction dates, the persistence of similar issues suggests potential systemic problems that families should investigate further during visits.

Jul 18, 2025Complaint1 finding

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

Jul 18, 2025Routine2 findings

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Feb 22, 2024Complaint1 finding

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Feb 22, 2024Routine3 findings

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0791Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Ensure that any exit in an area undergoing construction, repair, or improvements shall be inspected daily to ensure its ability to be used instantly in case of emergency.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Jul 2, 2022Routine16 findings

0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0882Potential for harm · WidespreadCorrected