Nursing HomeMedicaid Top Rated

Ross Memorial Health Care Ctr

Strong Medicare quality ratings; families often praise highly attentive and welcoming concierge staff. Still worth an in-person visit.

1780 Old Highway 41, Kennesaw, GA 30152|100 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.8/5

based on 1,022 Google reviews

(770) 427-7256 Directions Website

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What this means for your family

Ross Memorial offers an exceptionally welcoming environment with a standout concierge team and effective rehabilitation therapy. However, families should be aware of serious concerns regarding patient safety and nursing responsiveness. If you choose this facility, ensure you have a plan for frequent family visits to monitor care, especially during off-hours and weekends.

Google Reviews

1,022 reviews on Google

“Ross Memorial Health Care Center receives overwhelming praise for its dedicated concierge team and effective rehabilitation services, with many families highlighting the warm, compassionate atmosphere. However, some families have reported critical concerns regarding patient safety, including unaddressed falls, poor communication, and inconsistent nursing care during off-hours. Prospective families should weigh the facility's strong therapy outcomes against these reported lapses in supervision and responsiveness.”

Quality Themes

Tap a score for details

Strengths

Highly attentive and welcoming concierge staff
Effective physical and occupational therapy programs
Clean and well-maintained facility environment
Engaging activities and community events

Concerns

Inconsistent nursing supervision and slow response times (mentioned by 5 reviewers)
Patient falls and inadequate safety monitoring (mentioned by 4 reviewers)
Poor communication regarding medical status and care plans (mentioned by 3 reviewers)
Shared room noise and lack of privacy (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 235 analyzed

220

⚡24 reviews posted between Feb 8, 2026 – Feb 21, 2026 · 21 were 5-star

⚡24 reviews posted between Feb 1, 2026 – Feb 14, 2026 · 23 were 5-star

⚡22 reviews posted between Feb 17, 2026 – Feb 28, 2026 · 20 were 5-star

How They Respond to Reviews

10%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1I noticed you are very active in responding to feedback online; how do you incorporate that family input into your daily care planning and communication processes?
2Given that staffing levels are a key focus for your team, what specific protocols are in place to ensure timely responses when a resident needs assistance?
3With the therapy programs being such a highlight here, how do you balance those active sessions with the need for quiet and privacy, especially for those in shared rooms?
4Could you walk me through your safety monitoring procedures to help us understand how you prevent falls and ensure residents are supervised throughout the day?
5Since medication management is a critical part of a resident's health, what steps do you take to ensure accuracy and clear communication with families regarding any changes to a care plan?
6We love the sound of your community events; could you tell us more about how you tailor these activities to keep residents engaged while maintaining a calm environment?

Personalized based on this facility's data

Key Review Excerpts

“The staff is here is amazing. The therapist Breanna Laquanya, and Kayla are the best!! The concierge Darlene is always on the ball!”

Rehab patient family member · 2025★★★★★

“After 1 week and 2 falls, mine was discharged back to the hospital with broken vertebrae, dehydrated and a urinary tract infection after serious decline and my persistence in the middle of the night.”

Memory care family member · 2025★★★☆☆

“My parents were both patients here back in June and July (‘25) from a car accident... We went back tonight for old times sake for their Valentine’s Day Dinner celebration…. What a WONDERFUL reception we got!!!”

Rehab patient family member · 2026★★★★★

Source: 1,022 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.82hrs

Registered nurses for medical care

Total Nursing

4.05hrs

99%

All nurses + aides combined

Staff Turnover

49%

Lower is better (< 30% = good)

RN Turnover

50%

Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility35.9%

Worse than Avg

Here

35.9%

19.4%

16.0%

Cobb

20.1%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility2.7%

Better than Avg

Here

2.7%

15.4%

20.1%

Cobb

16.9%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility9.1%

Better than Avg

Here

9.1%

19.5%

20.5%

Cobb

12.6%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

91.2%

Cobb

89.7%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility9.5%

Better than Avg

Here

9.5%

15.3%

16.6%

Cobb

19.1%

😔

Residents with depression symptoms

↓ Lower is better

This Facility17.6%

Worse than Avg

Here

17.6%

12.1%

10.6%

Cobb

8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility97.2%

Better than Avg

Here

97.2%

79.7%

78.4%

Cobb

68.1%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility98.5%

Better than Avg

Here

98.5%

81.8%

80.4%

Cobb

81.0%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.0%

Better than Avg

Here

1.0%

1.6%

2.4%

Cobb

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies

Well below state avg (6.1)

2 complaint-triggered

This facility has ongoing concerns with repeated deficiencies in resident rights, infection control, and abuse reporting across multiple surveys, including families filing complaints about environmental safety and communication issues. The most troubling pattern involves recurring problems with timely reporting of suspected abuse and neglect, appearing in both 2022 and 2025 surveys. While all violations show correction dates, the persistence of similar issues suggests potential systemic problems that families should investigate further during visits.

Jul 18, 2025Routine2 findings

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jul 18, 2025Complaint1 finding

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

Feb 22, 2024Complaint1 finding

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Feb 22, 2024Routine3 findings

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0791Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Ensure that any exit in an area undergoing construction, repair, or improvements shall be inspected daily to ensure its ability to be used instantly in case of emergency.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Jul 2, 2022Routine16 findings

0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0882Potential for harm · WidespreadCorrected