Roselane Health Center by Harborview
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 49 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 5.0)
Bottom 25% in GA · Below recommended RN staffing · Above average staffing · Worst in HARBORVIEW HEALTH SYSTEMS chain · $86,242 in fines
What this means for your family
This facility is highly regarded for its physical therapy department, which has helped many patients regain mobility. However, due to consistent reports of slow response times and communication gaps, we strongly advise that family members visit daily to monitor care and ensure that medical needs are being met.
Google Reviews
Google Reviews
49 reviews on Google“Roselane Health Center by Harborview receives highly polarized feedback, with experiences ranging from exceptional care to serious allegations of neglect. While many families praise the physical therapy department and specific staff members for their dedication, a significant number of reviewers report severe issues with communication, slow response times to call lights, and inadequate staffing levels. Families considering this facility should be prepared to be highly involved in their loved one's daily care and oversight.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy team
- Clean and well-maintained facility environment
- Specific staff members noted for going above and beyond
- Welcoming and helpful administrative front-desk staff
Concerns
- Neglect and slow response to call lights (mentioned by 8 reviewers)
- Poor communication and difficulty reaching staff/management (mentioned by 7 reviewers)
- Understaffing leading to inconsistent care (mentioned by 5 reviewers)
- Inadequate medical coordination and discharge planning (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure call lights are answered promptly and residents' needs are met in a timely manner?
- 2I noticed that communication can sometimes be a challenge; what is the best way for family members to stay updated on their loved one’s daily progress and care plan?
- 3Since the physical and occupational therapy teams are so highly regarded here, how do they coordinate with the nursing staff to ensure that rehabilitation goals are integrated into daily care?
- 4What is your process for managing medical coordination and discharge planning to ensure a smooth transition for residents when their health needs change?
- 5How does the facility foster a sense of community and keep residents engaged in daily activities, especially during times when staffing might be stretched thin?
- 6With the recent focus on improving care standards, what steps is management taking to ensure consistent, high-quality attention for every resident throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“Gary and his team's approach to physical therapy was one of patience, genuine care, kindness and support. They challenged me to push myself when I”
“This facility is always spotless clean. The sad smells normally associated with a Nursing Home are NOT found here - everything has a nice, clean smell and the rooms are kept immaculate.”
“My mom spent 50 days here for rehab. To be honest, the reviews for most places in the Marietta area are not good and disheartening to say the least. Roselane needs a refresher in the interior but despite that, the employees there are lovely kind caring people and provide the best care they can given their resources.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents who got a urinary tract infection
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections revealing problems with care planning, medication management, and quality of care at this facility. The most recurring issues involve resident assessment and care planning, which appeared in all three surveys from 2022 to 2024, suggesting persistent challenges in developing proper care plans. While all deficiencies show correction dates, the pattern of repeated problems in core care areas warrants careful consideration during your visit.
Feb 18, 2026Complaint10
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Feb 18, 2026Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Dec 5, 2024Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Dec 5, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 2, 2023Complaint6
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Jun 2, 2023Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Dec 5, 2024
$6,682
Payment Denial
Dec 5, 2024
13-day denial
Fine
Jun 2, 2023
$79,560
Payment Denial
Jun 2, 2023
7-day denial
Ownership & Operations
Who Operates This Facility
Roselane Health Center by Harborview
for profit
Chain Affiliation
Harborview Health Systems
22 facilities nationwide
Chain avg rating: 2.0/5 · Rank 15 of 20 (Worst)
Ownership & Management
Owners
Ga Nc 14, LLC
Owner · Organization
Cl 2022 Irrv Tr
Owner (parent company) · Organization
De 2021 Irrv Tr
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit roselane-health.com
Medicare data downloads
Original nursing home datasets
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