Marietta Center for Nursing and Healing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 416 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (53%)
- High RN turnover (57%)
Bottom 25% in GA · Critically understaffed (RN) · Worst in EMPIRE CARE CENTERS chain · $7,901 in fines
What this means for your family
This facility features an exceptionally dedicated staff and a clean environment, making it a strong choice for those who prioritize personal attention. However, families should be aware of potential communication gaps and should proactively establish a direct line of contact with nursing leadership to ensure their loved one's needs are met promptly.
Google Reviews
Google Reviews
416 reviews on Google“The Marietta Center for Nursing and Healing receives high praise for its dedicated nursing and CNA staff, particularly those who go above and beyond to provide compassionate care. While many families appreciate the cleanliness and responsiveness of the team, some reviewers have reported critical lapses in communication, medication management, and responsiveness to call lights, especially during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Highly attentive and compassionate CNA and nursing staff
- Clean and well-maintained facility environment
- Effective and professional rehabilitation therapy team
- Welcoming and helpful administrative and intake staff
Concerns
- Slow or non-existent response to call lights (mentioned by 3 reviewers)
- Poor communication regarding care plans and medication (mentioned by 3 reviewers)
- Inconsistent food quality and kitchen management (mentioned by 3 reviewers)
- Difficulty reaching staff via phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 204 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is very active in responding to online feedback; how do you use that family input to improve the daily care experience?
- 2With a facility size of 154 residents, what specific systems do you have in place to ensure that call lights are answered promptly and that needs are met in a timely manner?
- 3Communication is so important to us—what is the best way for family members to stay updated on care plans and medication changes, and who is our primary point of contact for these updates?
- 4We understand that dining is a big part of daily life; how are you currently working to improve the consistency and quality of the meals served to residents?
- 5Given the current staffing ratings, how do you ensure that there is always adequate coverage to provide the compassionate, one-on-one attention that your nursing team is known for?
- 6How does your rehabilitation team coordinate with the nursing staff to ensure a resident's progress is effectively communicated and integrated into their overall care plan?
Personalized based on this facility's data
Key Review Excerpts
“My sister is a patient in the rehab portion. Her first night was awful and she received no attention even after her call light. The next day after reporting the lady tht was suppose to have been helping her the problem was solved by the head of the nursing staff.”
“My Mom has been to a couple of nursing homes and for the first time she said “These people are good to me, they treat me really well. She loves the CNA Kayla who is such a caring person!”
“The biggest issue I had was proactive information sharing regarding my mom’s stays. However when I chased it down there was responsiveness. I would recommend the facility but definitely develop rapport with staff to get the best experience.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports leading to 14 deficiencies, raising concerns about responsiveness to resident needs. The facility shows recurring problems with infection control, resident safety and accident prevention, and food safety practices that persist across multiple surveys from 2022 to 2025. While all deficiencies show correction dates, the pattern of repeated issues in key care areas suggests ongoing challenges with maintaining consistent standards.
Sep 29, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 15, 2025Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Jun 15, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 15, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 15, 2024Complaint6
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Oct 19, 2023Complaint5
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Oct 19, 2023
$3,950
Fine
Oct 19, 2023
$3,951
Ownership & Operations
Who Operates This Facility
Marietta Center for Nursing and Healing
for profit
Chain Affiliation
Empire Care Centers
19 facilities nationwide
Chain avg rating: 1.8/5 · Rank 14 of 18 (Worst)
Ownership & Management
Owners
Ga 2 Holdco LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
416 reviews from families & visitors
Official Website
Visit mariettanursing.com
Medicare data downloads
Original nursing home datasets
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