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Nursing HomeMedicaid Investigative

Rosemont Health & Rehab Center, LLC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3750 Sentara Way, Virginia Beach, VA 23452116 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 152 Google reviews

5
4
3
2
1
Rosemont Health & Rehab Center, LLC Nursing Home in Virginia Beach, VA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (17 vs median 11.0)

Below average in VA · Below recommended RN staffing · Below chain average · $9,311 in fines · Abuse citation

Source: Medicare data

What this means for your family

Rosemont offers a strong therapy program and a clean, well-maintained environment, which many families appreciate. However, the recurring reports of slow response times to call lights and inconsistent nursing care are significant red flags. We strongly advise you to visit during off-hours or weekends to observe staffing levels firsthand and ask management specifically how they ensure patient hygiene and timely response to call bells.

Google Reviews

Google Reviews

152 reviews on Google
Rosemont Health & Rehab Center receives highly polarized feedback, with many families praising the facility's cleanliness, therapy team, and attentive nursing staff. However, a significant number of reviewers report serious concerns regarding neglect, slow response times to call lights, and poor communication from management. Families should be aware that while many have positive experiences, there is a recurring pattern of complaints regarding basic patient care and responsiveness.

Quality Themes

Tap a score for details
Food5.0Staff5.0Clean8.0Activities7.0Meds3.0Memory6.0Comms3.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Clean, odor-free facility environment
  • Attentive and compassionate CNA staff
  • Well-managed wound care services

Concerns

  • Slow or unresponsive call light system (mentioned by 11 reviewers)
  • Neglect and poor hygiene care (e.g., bed sores, soiled linens) (mentioned by 8 reviewers)
  • Inadequate communication with family members (mentioned by 6 reviewers)
  • Understaffing, especially during evening/weekend shifts (mentioned by 5 reviewers)
  • Disorganized discharge planning and medical transport issues (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'15(1)'17(7)'19(3)'22(33)'24(28)'26(21)

Distribution · 155 analyzed

5
113
4
3
3
0
2
4
1
35
13 reviews posted between Jan 27, 2026Jan 28, 2026 · 12 were 5-star

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that you are very active in responding to family feedback online; what is your formal process for keeping families updated on their loved one's daily health status?
  • 2Given that some families have expressed concerns regarding response times, could you walk me through how the facility manages and prioritizes call light alerts during evening and weekend shifts?
  • 3With the facility's focus on wound care, what specific protocols do you have in place to ensure consistent hygiene and skin integrity checks for residents who require extra assistance?
  • 4Since your physical and occupational therapy programs are highly regarded, how do you integrate those services into the daily activity schedule to keep residents engaged?
  • 5How does your team coordinate discharge planning and medical transport to ensure that appointments are managed smoothly without causing stress for the resident or family?
  • 6What steps is the leadership team currently taking to improve staffing levels and communication to address the recent areas identified in your CMS health inspection reports?

Personalized based on this facility's data


Key Review Excerpts

In the 2 weeks time he was there a scabbed sore the size of a quarter turned into an open wound the size of a grapefruit.

Family member of resident · 2026☆☆☆☆

The therapy team pushes patients to do better and the staff are kind.

Rehab patient · 2024★★★★★

My dad was in the facility for 6 weeks before he passed. He would ring his call bell and wait HOURS for someone to come to his room. When they arrived they were rude and treated his as though he was interrupting them.

Long-term resident's family · 2024☆☆☆☆
Source: 152 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.36hrs
48%
Registered nurses for medical care
Total Nursing
3.43hrs
84%
All nurses + aides combined
Staff Turnover
36%
Lower is better (< 30% = good)
RN Turnover
30%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

1

measures

Mixed Results

5

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.6%
Better than Avg
Here
9.6%
US
19.5%
VA
20.4%
Virginia beach city
16.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.7%
Better than Avg
Here
5.7%
US
15.3%
VA
16.4%
Virginia beach city
13.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.0%
Better than Avg
Here
6.0%
US
14.4%
VA
15.3%
Virginia beach city
13.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility97.9%
Better than Avg
Here
97.9%
US
95.5%
VA
94.0%
Virginia beach city
90.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.6%
Mixed vs Avgs
Here
10.6%
US
15.5%
VA
14.2%
Virginia beach city
9.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility91.9%
Mixed vs Avgs
Here
91.9%
US
93.4%
VA
91.0%
Virginia beach city
87.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility68.9%
Mixed vs Avgs
Here
68.9%
US
81.8%
VA
73.9%
Virginia beach city
61.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility71.0%
Mixed vs Avgs
Here
71.0%
US
79.8%
VA
73.6%
Virginia beach city
63.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
VA
1.2%
Virginia beach city
0.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
Above state avg (14.5)
2 complaint-triggered
$9,311 in fines

This facility has a concerning pattern of families filing complaint reports that led to deficiencies, including issues with accident prevention and treatment care. Primary problem areas include resident rights violations, care planning deficiencies, and medication management issues that have persisted across multiple surveys from 2018-2024. While all deficiencies show correction dates, the recurring nature of similar problems suggests systemic challenges with maintaining consistent compliance standards.

Mar 29, 2024Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jun 8, 2023Complaint
1
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 22, 2022Routine
27
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0569Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0567Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0882Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0341Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0915Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0006Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0007Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0025Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0034Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide a means of sharing information on occupancy/needs.

0035Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide family notifications of emergency plan.

0036Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

Oct 18, 2019Routine
7
0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

May 25, 2018Routine
16
0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0347Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0024Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for volunteers.

0026Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0036Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0007Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0015Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0018Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish procedures for tracking staff and patients during an emergency.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Rosemont Health & Rehab Center, LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Saber Healthcare Group

Chain Size

127 facilities nationwide

Chain avg rating: 3.0/5 · Rank 81 of 125

Ownership & Management

Owners

Benjamin N. Volpe Family Dynasty Trust (dated December 29, 2020)

Owner (parent company) · Organization

Bnv Dynasty LLC

Owner (parent company) · Organization

Decanted William I. Weisberg Family Dynasty Trust (dated Sept 30, 2020

Owner (parent company) · Organization

Wiw Dynasty LLC

Owner (parent company) · Organization

Weisberg, William

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Ohi Asset (va) Virginia Beach LLC5% or Greater Security InterestSaber Governance LLCManagerShg Management LLCManagerHughes, CandiceManagerJackson, AshleyManager
Source: Medicare provider data

Contact

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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