Rosemont Health & Rehab Center, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 152 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (17 vs median 11.0)
Below average in VA · Below recommended RN staffing · Below chain average · $9,311 in fines · Abuse citation
What this means for your family
Rosemont offers a strong therapy program and a clean, well-maintained environment, which many families appreciate. However, the recurring reports of slow response times to call lights and inconsistent nursing care are significant red flags. We strongly advise you to visit during off-hours or weekends to observe staffing levels firsthand and ask management specifically how they ensure patient hygiene and timely response to call bells.
Google Reviews
Google Reviews
152 reviews on Google“Rosemont Health & Rehab Center receives highly polarized feedback, with many families praising the facility's cleanliness, therapy team, and attentive nursing staff. However, a significant number of reviewers report serious concerns regarding neglect, slow response times to call lights, and poor communication from management. Families should be aware that while many have positive experiences, there is a recurring pattern of complaints regarding basic patient care and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean, odor-free facility environment
- Attentive and compassionate CNA staff
- Well-managed wound care services
Concerns
- Slow or unresponsive call light system (mentioned by 11 reviewers)
- Neglect and poor hygiene care (e.g., bed sores, soiled linens) (mentioned by 8 reviewers)
- Inadequate communication with family members (mentioned by 6 reviewers)
- Understaffing, especially during evening/weekend shifts (mentioned by 5 reviewers)
- Disorganized discharge planning and medical transport issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 155 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very active in responding to family feedback online; what is your formal process for keeping families updated on their loved one's daily health status?
- 2Given that some families have expressed concerns regarding response times, could you walk me through how the facility manages and prioritizes call light alerts during evening and weekend shifts?
- 3With the facility's focus on wound care, what specific protocols do you have in place to ensure consistent hygiene and skin integrity checks for residents who require extra assistance?
- 4Since your physical and occupational therapy programs are highly regarded, how do you integrate those services into the daily activity schedule to keep residents engaged?
- 5How does your team coordinate discharge planning and medical transport to ensure that appointments are managed smoothly without causing stress for the resident or family?
- 6What steps is the leadership team currently taking to improve staffing levels and communication to address the recent areas identified in your CMS health inspection reports?
Personalized based on this facility's data
Key Review Excerpts
“In the 2 weeks time he was there a scabbed sore the size of a quarter turned into an open wound the size of a grapefruit.”
“The therapy team pushes patients to do better and the staff are kind.”
“My dad was in the facility for 6 weeks before he passed. He would ring his call bell and wait HOURS for someone to come to his room. When they arrived they were rude and treated his as though he was interrupting them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
1
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of families filing complaint reports that led to deficiencies, including issues with accident prevention and treatment care. Primary problem areas include resident rights violations, care planning deficiencies, and medication management issues that have persisted across multiple surveys from 2018-2024. While all deficiencies show correction dates, the recurring nature of similar problems suggests systemic challenges with maintaining consistent compliance standards.
Mar 29, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 8, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 22, 2022Routine27
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Oct 18, 2019Routine7
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
May 25, 2018Routine16
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Ownership & Operations
Who Operates This Facility
Rosemont Health & Rehab Center, LLC
for profit
Chain Affiliation
Saber Healthcare Group
127 facilities nationwide
Chain avg rating: 3.0/5 · Rank 81 of 125
Ownership & Management
Owners
Benjamin N. Volpe Family Dynasty Trust (dated December 29, 2020)
Owner (parent company) · Organization
Bnv Dynasty LLC
Owner (parent company) · Organization
Decanted William I. Weisberg Family Dynasty Trust (dated Sept 30, 2020
Owner (parent company) · Organization
Wiw Dynasty LLC
Owner (parent company) · Organization
Weisberg, William
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
152 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
The Villages of Rosemont
< 1 miAssisted Living · Virginia Beach, VA
Thalia Gardens Rehabilitation and Nursing
< 1 miNursing Home · Virginia Beach, VA
Commonwealth Senior Living at King's Grant House
1.4 miAssisted Living · Va. Beach, VA
Bayside Health & Rehabilitation Center
3.0 miNursing Home · Virginia Beach, VA
Abundant Care Assisted Living
4.2 miAssisted Living · Va Beach, VA
Cypress Pointe Rehabilitation and Nursing
4.2 miNursing Home · Virginia Beach, VA