Bayside Health & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 266 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (42 vs median 11.0)
- High staff turnover (77%)
- High RN turnover (91%)
Bottom 25% in VA · Below recommended RN staffing · Very high staff turnover · Worst in LIFEWORKS REHAB chain · $113,068 in fines
What this means for your family
While the facility has a strong activities program and some dedicated staff, the recurring reports of severe neglect, medication errors, and unsanitary conditions are critical red flags. If you must consider this facility, we strongly advise you to visit unannounced on a weekend or evening and speak directly with current residents' families about their experience with call-button response times.
Google Reviews
Google Reviews
266 reviews on Google“Bayside Health & Rehabilitation Center receives highly polarized reviews, with many families reporting severe neglect, unsanitary conditions, and dangerous medication management errors. While some visitors praise the facility's cleanliness and the efforts of the activities department, a significant number of reports describe long wait times for basic care, understaffing, and the presence of pests. Families should exercise extreme caution and conduct thorough independent research before choosing this facility for a loved one.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities department
- Professional and friendly physical therapy team
- Clean and well-maintained common areas (according to some visitors)
- Helpful administrative staff during admissions
Concerns
- Severe understaffing leading to long wait times for call buttons (mentioned by 18 reviewers)
- Unsanitary conditions including pests (roaches/water bugs) and urine odors (mentioned by 12 reviewers)
- Medication management errors and delays (mentioned by 9 reviewers)
- Poor communication and unresponsive administration (mentioned by 7 reviewers)
- Inadequate hygiene care for residents (soiled linens/diapers) (mentioned by 10 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 212 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has an active activities department; could you walk me through a typical weekly schedule for residents and how you encourage participation?
- 2Given the recent feedback regarding response times for call lights, what specific protocols or staffing adjustments are currently in place to ensure residents receive timely assistance?
- 3Could you explain the current system for medication administration and the steps taken to ensure accuracy and prevent delays for residents?
- 4I understand maintaining a clean environment is a priority; what is your current housekeeping and pest control schedule to ensure common areas and resident rooms remain sanitary?
- 5How does your team handle communication with families regarding changes in a resident's health status, and what is the best way for us to stay updated on our loved one's daily care?
- 6I see that your team is very responsive to feedback online; how do you incorporate that family input into your day-to-day operations and staff training?
Personalized based on this facility's data
Key Review Excerpts
“My father in law was in this rehab, he had an ostomy bag, the nurses would change his bag and it will always leak, or it was put on incorrectly. Every time we visited him his clothes were wet and his sheets.”
“I feel it is unfortunate that this facility is as bad as it is. My son's father was put here May 28th and he did not recieve a shower until the middle of July. Roaches are everywhere, the smell of urine is a normal.”
“Amy the new activities director has made a tremendous improvement for these patients and for the facility. I have been told, by the patients, she always has something creative, fun and enjoyable planned on a daily basis.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bayside Health & Rehabilitation Center has significant ongoing quality concerns, with families filing 26 complaint-triggered reports across recent years. Recurring deficiencies center on medication management, nursing staffing adequacy, and infection control protocols. While all violations show correction dates, the pattern of repeated issues in medication errors and care standards appearing across multiple surveys from 2018 through 2025 suggests persistent challenges with maintaining consistent quality care.
Mar 6, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jun 13, 2024Routine35
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Resident Rights Deficiencies
Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Administration Deficiencies
Provide training in compliance and ethics.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Administration Deficiencies
Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.
Egress Deficiencies
Provide rooms that can be unlocked from inside without a key.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jun 13, 2024Complaint17
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Jul 3, 2023Complaint7
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Feb 19, 2021Routine5
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Oct 4, 2018Routine9
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jun 13, 2024
$113,068
Ownership & Operations
Who Operates This Facility
Bayside Health & Rehabilitation Center
for profit
Chain Affiliation
Lifeworks Rehab
66 facilities nationwide
Chain avg rating: 2.1/5 · Rank 45 of 57 (Worst)
Ownership & Management
Owners
Bayside Holdings I LLC
Owner · Organization
Charles 1994 Family Grantor Trust
Owner (parent company) · Organization
Chesapeake East LLC
Owner (parent company) · Organization
Edward 1998 Family Grantor Trust
Owner (parent company) · Organization
Ek 2005 Family Trust
Owner (parent company) · Organization
Fay 2014 Family Grantor Trust
Owner (parent company) · Organization
Fay 2014 LLC
Owner (parent company) · Organization
Ll 2013 Family Trust
Owner (parent company) · Organization
Mms 2008 Family Trust
Owner (parent company) · Organization
Mzr East LLC
Owner (parent company) · Organization
Silverstone East LLC
Owner (parent company) · Organization
Sol 2000 Family Grantor Trust
Owner (parent company) · Organization
Sol 2000 LLC
Owner (parent company) · Organization
Stevens 3920 & Family LLC
Owner (parent company) · Organization
Stevens 3920 Family Grantor Trust
Owner (parent company) · Organization
Stevens 3920 LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
266 reviews from families & visitors
Official Website
Visit baysidehealthrehab.com
Medicare data downloads
Original nursing home datasets
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