Rose Haven
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based on 10 Google reviews
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What this means for your family
Rose Haven offers a beautiful environment and has shown great compassion for residents with Alzheimer's in the past. However, recent reviews indicate a troubling pattern of high staff turnover and inadequate training for new aides. Families should prioritize visiting during shifts when new staff are present and ask specifically about how the facility manages staffing ratios for residents requiring multiple-person assistance.
Google Reviews
Google Reviews
10 reviews on Google“Rose Haven receives praise for its compassionate staff and beautiful, clean facility, particularly for residents with Alzheimer's. However, recent reviews raise serious concerns regarding high staff turnover, inadequate training for aides, and the facility accepting residents with higher care needs than their staffing levels can safely support.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring staff
- Beautiful and well-maintained building
- Supportive environment for families
- Clean and pleasant atmosphere
Concerns
- High staff turnover and lack of proper training for aides (mentioned by 2 reviewers)
- Accepting residents with higher care needs than staffing can support
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard such wonderful things about how beautiful and well-maintained the building is; could you show us some of the common areas where residents spend their time?
- 2Since we want to ensure a stable environment for our loved one, what steps is the facility taking to support long-term staff retention and consistent training for the aides?
- 3How does the care team manage medical emergencies or changes in health needs during the overnight hours?
- 4What kind of daily activities or social outings are available to help residents stay engaged and connected with each other?
- 5We are looking for a place where the level of care can grow with our loved one; how do you determine if a resident's increasing care needs are still a good match for your current staffing levels?
- 6It's so important to us that our family feels supported as well; how do you typically communicate with and involve families in the care process?
Personalized based on this facility's data
Key Review Excerpts
“Placing my sister & brother-in- law at Rose Haven has been a blessing. There is peace of mind knowing that they are well cared for. My brother-in-law passed in February 2025. The staff were supportive of family and were compassionate & caring with my sister(who has Alzheimer’s).”
“The administrator cannot keep the staff. There are new aids every week who are not properly trained. If you complain, your loved-one may get retaliation from the staff.”
“Rose Haven is a wonderful place for elderly people in their last stages of life. The facility is beautiful, it’s well decorated doing holiday seasons the staff works very hard to accommodate the number of people in the home and my mother was there for many years”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2023 and 2026, Rose Haven underwent six inspections, which resulted in 21 recorded violations. These findings included various administrative and operational issues, such as improper labeling of cleaning supplies, incomplete resident documentation, and inconsistencies in medication management.
Feb 11, 2026Routine
The dining area temperature was measured below the required 70°F.
A strong odor of urine was noted in a bedroom.
Hot water temperature in a bedroom was measured above the 120°F limit.
Jul 22, 2025Routine
An uncovered, unattended trash can was found in common shower room #2.
Lint was present in the lint trap of the small residential dryer.
Evacuation times exceeded the maximum safe limit, and several fire drills failed to evacuate all residents to a fire-safe area.
Jun 12, 2024Routine
Carbon monoxide alarms near gas furnaces were improperly placed or missing near certain bedrooms.
The administrator did not meet the required educational or licensure qualifications for a home serving 12 residents.
The bathroom in resident #1's bedroom lacked paper towels or other means of safe hand drying.
A fire door near resident bedroom #115 failed to close completely due to a faulty door frame.
Raised planks on the external wooden ramp near resident bedroom #118 posed a trip and fall hazard.
Sep 15, 2023Routine
The medication cart contained discontinued medication for a resident.
A resident's initial assessment and support plan did not include an assessment of a bed enabler device.
The annual assessment and support plan for resident #3 was not signed by the resident.
Jun 29, 2023Routine
The administrator completed only 1 hour of Department-approved training during the 2022 training year.
Unlabeled spray bottles were found in the first floor housekeeping closet.
No emergency evacuation diagram was posted in a conspicuous and public place on the basement floor.
A resident's medical evaluation did not include an order for a bed enabler despite the resident's use of one.
Mar 2, 2023Routine
The bedside lamp in bedroom #118 was unplugged.
An unsealed plastic bag containing frozen bacon was observed in the freezer.
The fire evacuation diagram on the second floor was incorrectly oriented.
Ownership & Operations
Who Operates This Facility
Nt Rose Haven LLC
for profit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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