Robson Reserve at Pebblecreek
Families consistently rate this highly — reviewers highlight extensive amenities and activities. Schedule a visit to confirm the fit.
based on 19 Google reviews
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What this means for your family
This facility is an excellent choice for seniors seeking a high-end, resort-style lifestyle with abundant social activities and great amenities. However, if your loved one requires intensive memory care or complex medical management, you should investigate their specific capabilities, as one family reported they were unable to handle high-acuity needs.
Google Reviews
Google Reviews
19 reviews analyzed“Robson Reserve at PebbleCreek is highly regarded for its beautiful, resort-style amenities, including a movie theater, gym, and extensive activity programs. While many families praise the compassionate care and seamless transition process, one reviewer raised serious concerns regarding the facility's ability to manage high-acuity memory care and COVID-19 cases.”
Quality Themes
Tap a score for detailsStrengths
- Extensive amenities and activities
- Compassionate and attentive care staff
- Beautiful, well-maintained resort-style grounds
- Smooth move-in and transition process
Concerns
- Inability to manage high-acuity memory care or complex medical needs
- Unprofessional behavior from front desk staff
Rating Trends
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Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We love how beautiful the resort-style grounds look; what are some of the favorite outdoor spaces for residents to enjoy?
- 2With so many great amenities and activities mentioned, how does the community help new residents find groups or hobbies that interest them?
- 3We want to ensure a smooth transition for our loved one; what does your move-in process look like to help them settle in comfortably?
- 4How does the care team handle more complex medical needs or specialized health monitoring if a resident's requirements change?
- 5It's great to see the management team is so engaged with the community; how do you typically handle feedback or concerns from families?
- 6What is the protocol for managing medical emergencies or urgent care needs during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The community is beautiful, well-maintained, and thoughtfully designed to support residents’ comfort, safety, and quality of life. The leadership and care team are exceptional—professional, compassionate, and highly responsive”
“The food is a good quality and the attention to detail is amazing !”
“My father moved here in 2020 and lived here for over two years until contracting covid from an unknown source within the building, being hospitalized and eventually being moved to a memory care facility due to Robson being unable to handle his care.”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Sep 23, 2025RoutineCleanReport
No deficiencies were found during the on-site compliance inspection conducted on September 23, 2025.
Jun 16, 2025OtherCleanReport
No deficiencies were found during the on-site modification completed on June 16, 2025.
Dec 20, 2024OtherCleanReport
No deficiencies were found during the on-site modification for room occupancy from 95 beds to 124 beds completed on December 20, 2024.
Sep 6, 2024Complaint
This revised Statement of Deficiencies (SOD) supersedes the previous SOD for Event ID L2XI11. The following deficiency was found during the on-site compliance inspection and investigation of complaints AZ00215155 and AZ00211988 conducted on September 6, 2024:
Based on documentation review, record review, and interview, the manager failed to ensure an employee provided documentation of freedom from infectious tuberculosis (TB) as specified in R9-10-113, for four of nine caregivers sampled. The deficient practice posed a TB exposure risk to residents. Findings include: 1. R9-10-113.A states "If a health care institution is subject to the requirements of this Section, as specified in an Article in this Chapter, the health care institution's chief administrative officer shall ensure that the health care institution establishes, documents, and implements tuberculosis infection control activities that...2. Include: a. For each individual who is employed by the health care institution, provides volunteer services for the health care institution, or is admitted to the health care institution and who is subject to the requirements of this Section, screening, on or before the date specified in the applicable Article of this Chapter, that consists of: i. Assessing risks of prior exposure to infectious tuberculosis, ii. Determining if the individual has signs or symptoms of tuberculosis, and iii. Obtaining documentation of the individual's freedom from infectious tuberculosis according to subsection (B)(1)..." 2. A review of the Centers for Disease Control and Prevention website revealed a web page titled, "Guidelines for Preventing the Transmission of Mycobacterium tuberculosis in Health-Care Settings, 2005." The web page stated, "If TST (Mantoux Skin Test) is used for baseline testing, two-step testing is recommended for HCWs (Health Care Workers) whose initial TST results are negative. If the first-step TST result is negative, the second-step TST should be administered 1-3 weeks after the first TST result was read." 3. A review of E5's personnel record revealed documentation that showed E5's second TB skin test was read 10 days after hire. 4. A review of E7's personnel record revealed documentation that showed E7's second TB skin test was read 14 days after hire. 5. A review of E8's personnel record revealed documentation that showed E8's second TB skin test was read 17 days after hire. 6. A review of E9's personnel record revealed documentation that showed E9's second TB skin test was read 22 days after hire. 7. In an interview, E1 acknowledged E5, E7, E8, and E9 were providing services at the facility and the personnel records did not contain evidence of freedom from infectious tuberculosis(TB) as specified in R9-10-113.
Mar 20, 2024ComplaintCleanReport
An on-site investigation of complaint AZ00207765 was conducted on March 20, 2024, and no deficiency was cited.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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