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Assisted Living

Riverview Manor

Families consistently rate this highly — reviewers highlight highly praised, attentive individual staff members. Schedule a visit to confirm the fit.

555 E Goodlander Rd, Selah, WA 9894270 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.6/5

based on 71 Google reviews

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Riverview Manor Assisted Living in Selah, WA — Street View
Street View

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What this means for your family

While many families currently report high satisfaction with the compassionate staff, the facility has a history of serious, critical complaints regarding basic care and hygiene. When touring, we strongly recommend asking specifically about current staffing ratios and the turnover in leadership, as recent reviews for the memory care unit suggest a potential decline in quality.

Google Reviews

Google Reviews

71 reviews on Google
Riverview Manor receives polarized feedback, with a high volume of recent, glowing reviews praising specific staff members like Justin Navarro and Stephanie, contrasted by serious historical allegations of neglect and poor management. While many families report a warm, compassionate environment, others have raised alarming concerns regarding hygiene, staffing shortages, and quality of care. Prospective families should weigh the recent positive testimonials against the recurring reports of systemic issues.

Quality Themes

Tap a score for details
Food5.0Staff8.0Clean5.0Activities7.0MedsN/AMemory4.0Comms7.0Value5.0

Strengths

  • Highly praised, attentive individual staff members
  • Warm and welcoming atmosphere
  • Effective and smooth transition process for new residents
  • Clean and well-maintained facility grounds

Concerns

  • Neglect and poor hygiene (e.g., bedsores, residents left in soiled conditions) (mentioned by 2 reviewers)
  • Understaffing leading to lapses in basic care (mentioned by 2 reviewers)
  • Inadequate pest control management (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'18(1)5.01.0'20(1)1.01.0'22(2)4.04.6'24(9)4.9'25(61)

Distribution · 77 analyzed

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27 reviews posted between Dec 1, 2025Dec 11, 2025 · 27 were 5-star
25 reviews posted between Nov 27, 2025Dec 6, 2025 · 25 were 5-star
16 reviews posted between Dec 9, 2025Dec 11, 2025 · 16 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1How does your team ensure consistent daily hygiene and skin integrity checks for residents who require extra assistance?
  • 2Could you walk me through your current staffing protocols during evening and weekend shifts to ensure all residents' needs are met promptly?
  • 3What specific measures are in place to maintain the facility's cleanliness and prevent issues with pests in resident living areas?
  • 4Given that memory care is a specialized area of focus, what unique activities and support systems do you have in place for those residents?
  • 5How do you handle medical emergencies or urgent health changes, and at what point is a family member typically contacted?
  • 6What does a typical day look like for a resident here, and how do you encourage social engagement among the 70 residents?

Personalized based on this facility's data


Key Review Excerpts

My dad has been here for about three years. It’s a wonderful place, warm family atmosphere. Melanie is the activities director. She keeps them busy and happy with bingo, trivia, karaoke and lots of other activities.

Long-term resident's family · 2024★★★★★

My grandma lived here for almost 2 years in assisted living and had a good experience. The staff were always very helpful and would work with her or myself to get anything that came up resolved.

Long-term resident's family · 2024★★★★★

The memory care was great a year ago but under new leadership now and it has been a nightmare! Would no longer recommend at all!

Memory care family member · 2025☆☆☆☆
Source: 71 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

9total
34deficiencies
May 8, 2026Enforcement
$800.00Report

The document is an enforcement letter imposing an $800.00 civil fine. It notes this is a recurring deficiency previously cited on January 29, 2025, and September 24, 2025.

Medication servicesWAC 388-78A-2210 (1)(a)(b)(2)(a)(b)

The licensee failed to implement a safe medication system and ensure medications were administered as prescribed for five residents.

Mar 27, 2026Investigation

Follow-up inspection conducted on 03/27/2026 confirmed that all previous deficiencies were corrected.

Qualified assessorWAC 388-78A-2080
WAC 388-78A-2080-1
WAC 388-78A-2080-2
WAC 388-78A-2080-4
WAC 388-78A-2080-5
WAC 388-78A-2080-3
Sep 24, 2025Investigation

There are multiple documents provided. This JSON aggregates information from the Statement of Deficiencies and associated Investigation Summary Reports. Follow-up inspection on 11/18/2025 found no further deficiencies regarding these specific issues.; Residents experienced multiple missed doses of critical medications (blood pressure, Parkinson's treatment, antidepressants, neurocognitive disorder medications) due to facility failure to reorder medications in time.

Medication ServicesWAC 388-78A-2210Corrected Oct 12, 2025

Facility failed to provide medication administration services correctly, resulting in medication administration errors, missed or unavailable medications, and inaccurate MAR documentation.

Nonavailability of medicationsWAC 388-78A-2240Corrected Sep 24, 2025

Facility failed to ensure prescribed medications were obtained in a correct and timely manner for 4 of 5 residents, putting them at risk of a decline in chronic health conditions.

Nonavailability of MedicationsWAC 388-78A-2240Corrected Oct 12, 2025

Facility failed to secure medications in a timely manner, resulting in missed or delayed doses for multiple residents.

Medication servicesWAC 388-78A-2210Corrected Sep 24, 2025

Facility failed to implement a safe medication system; medication orders were not followed as prescribed for 3 of 5 residents, resulting in inaccurate medication administration records and missed medications.

Jul 9, 2025Investigation

Follow-up inspection on 07/29/2025 found no deficiencies. This document package includes both the initial Statement of Deficiencies and the follow-up compliance letter.

Other requirementsWAC 388-78A-2040-2Corrected Jun 30, 2025

Facility failed initial and follow-up fire marshal inspections. Failed to provide documentation for fire drills, hood cleaning, fire sprinkler/alarm systems, and hydro/forward flow/sensitivity testing. Multiple fire code violations observed.

Jul 1, 2025Fire

The inspection report dated 07/01/2025 indicates that the previously noted deficiencies regarding forward flow testing and fire alarm system service were corrected.

Fire safety, evacuation and lockdown plan contentsIFC 404.2 2021

Facility failed to provide documentation of fire drills for the third quarter night shift and fourth quarter day shift.

Owner's Responsibility - fire-resistance-rated constructionIFC 701.6 2018

A penetration was observed under the desk in the front office.

Abatement of electrical hazardsIFC 603.2 2021

Electrical panels in all corridor hallways were unlocked and susceptible to tampering.

Sprinkler systems testing and maintenanceIFC 903.5 2021

Failed to provide documentation for annual sprinkler service, annual forward flow testing, 5-year FDC hydro testing, and first quarter sprinkler inspection.

Relocatable power taps and current tapsIFC 603.5 2021

Unfused multi-plug adapters were in use in Room 209 and the office.

Fire alarm and fire detection systems testingIFC 907.8 2021

Failed to provide documentation for annual fire alarm service and sensitivity testing of the fire alarm system.

Cleaning - Hoods, grease-removal devices, fansIFC 606.3.3 2021

Facility failed to provide documentation of the first and second semi-annual hood cleaning for the kitchen hood suppression system.

Jun 5, 2025Fire

Facility status is Disapproved. Two separate inspection reports from 05/06/2025 and 06/05/2025 were provided.

Cleaning of hoods and grease-removal devicesIFC 606.3.3

Facility failed to provide documentation of the first and second semi-annual hood cleaning for the kitchen hood suppression system.

Abatement of Electrical HazardsIFC 603.2

Electrical panels in all corridor hallways were unlocked and susceptible to tampering.

Testing and Maintenance of Sprinkler systemsIFC 903.5

Missing documentation for: annual fire sprinkler system service, annual forward flow testing, 5-year FDC hydro testing, and first quarter sprinkler inspection.

Relocatable power taps and current tapsIFC 603.5

Unfused multi-plug adapters were in use in Room 209 and the office.

Testing and Maintenance of fire alarm systemsIFC 907.8

Missing documentation for: annual fire alarm system service, sensitivity testing of the fire alarm system, and four batteries that failed testing.

Fire safety, evacuation and lockdown plan contentsIFC 404.2

Facility failed to provide documentation of fire drills conducted in the third quarter night shift and fourth quarter day shift.

Owner's Responsibility (Fire-resistance-rated construction)IFC 701.6

A penetration exists under the desk in the front office.

Jan 29, 2025Inspection

References complaint numbers 161845, 161589, 162699, 162400. Additional consultation noted for WAC 388-78A-2090 and WAC 388-78A-2380.; Plan of Correction submitted on 02/20/2025.

Medication servicesWAC 388-78A-2210Corrected Mar 21, 2025

Facility failed to develop a safe medication system for 1 resident, resulting in administration errors.

Nonavailability of medicationsWAC 388-78A-2240Corrected Mar 21, 2025

Facility failed to obtain prescribed medications in a timely manner for 1 resident, putting them at risk.

Medication services and safe medication administrationWAC 388-78A-2210Corrected Mar 21, 2025

Facility failed to meet requirements for providing safe medication services and ensuring residents receive medications as prescribed.

Staff documentation, training, and certification requirementsWAC 388-78A-2450Corrected Mar 21, 2025

Facility failed to maintain proper documentation of staff orientation, training, or certifications (e.g., home care aide certification) on the premises.

Certification as home care aideWAC 246-980-030Corrected Mar 21, 2025

Facility failed to ensure HCA application was sent to department within 14 days of hire for 2 staff; staff files lacked required credentials and training.

Nonavailability of medicationsWAC 388-78A-2240Corrected Mar 21, 2025

Facility failed to obtain resident's prescribed medications in a correct and timely manner.

Dec 2, 2024Investigation

Investigation Summary Report indicates 'Failed Provider Practice Not Identified / No Citation Written' for a specific allegation regarding a resident fall, however the cover letter identifies a deficiency under WAC 388-78A-2120 and requests consultation.

Monitoring residents' well-beingWAC 388-78A-2120

The facility did not do frequent monitoring for a resident with a change in their baseline.

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References & Resources

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