Riverview Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 51 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (9 vs median 7)
Bottom 25% in LA · Critically understaffed (RN) · Worst in THE BEEBE FAMILY chain · $7,901 in fines
What this means for your family
While Riverview Care Center has a strong reputation for rehabilitation therapy, the facility suffers from significant, recurring reports of neglect and understaffing. When touring, we strongly recommend asking for specific nurse-to-patient ratios on weekends and observing how quickly staff respond to call lights, as these are the most frequently cited areas of concern.
Google Reviews
Google Reviews
51 reviews on Google“Riverview Care Center receives highly polarized feedback, with some families praising the facility for excellent rehab outcomes and friendly staff, while others report severe neglect and unprofessionalism. Critical reviews frequently cite issues with understaffing, poor hygiene, and a lack of responsiveness to patient needs, leading to significant concerns about the quality of care provided. Prospective families should be aware of these inconsistencies and conduct thorough, in-person visits to assess the current environment.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy
- Friendly and welcoming staff members
- Clean and well-maintained facility
- Compassionate care for some long-term residents
Concerns
- Severe understaffing and slow response times (mentioned by 6 reviewers)
- Neglect regarding basic hygiene and toileting assistance (mentioned by 4 reviewers)
- Unprofessional communication and lack of administrative accountability (mentioned by 5 reviewers)
- Poor quality or insufficient food service (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that staffing levels are a frequent topic in your online feedback; could you walk me through your current staffing ratios and how you ensure timely assistance for residents who need help with daily hygiene and toileting?
- 2Given the recent focus on improving administrative communication, what is the best way for family members to receive regular, transparent updates regarding their loved one's care plan?
- 3I see that you actively respond to feedback online, which is great to see; how does that feedback loop influence the actual changes you implement in the facility’s daily operations?
- 4With the rehabilitation therapy department being a noted strength, how do you integrate those therapy goals into the resident's routine to ensure they maintain their progress throughout the day?
- 5Could you describe the process for addressing concerns regarding meal quality and nutritional variety, and how you accommodate residents who may have specific dietary preferences or needs?
- 6How does your nursing team manage medical emergencies or acute changes in a resident's health, particularly during evening or weekend hours when administrative staff may be off-site?
Personalized based on this facility's data
Key Review Excerpts
“My mother was in Riverview for several months recovering from a broken hip. I found the staff were caring, responsive and professional. The Nursing and Rehab team were excellent and played a major role in her recovering.”
“Everything was good at first but then they began really slacking , I knew long before that these people would be the cause of her death but they were my grandma was there for about 4-5 yrs we nearly lost her a couple yrs ago then again mid late Feb some where . She died Feb 27th this yr yes she was old but she was also neglected in the end”
“My mother is there right now for rehab but they don't even come help her to the bathroom so she soils herself. Its happened multiple times and she's just sitting there in her mess.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering 7 deficiencies, indicating ongoing concerns about care quality. The facility shows persistent problems with care planning, accident prevention, and nursing staffing that recur across multiple surveys from 2023 to 2025. While all deficiencies are marked as corrected, the pattern of repeated issues in core care areas suggests systemic challenges that families should investigate thoroughly during visits.
Dec 10, 2025Routine5
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 10, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jun 18, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 9, 2024Routine7
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 7, 2024Complaint2
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 13, 2023Routine6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Federal Penalties
Fine
Sep 13, 2023
$7,901
Ownership & Operations
Who Operates This Facility
Riverview Care Center
for profit
Chain Affiliation
The Beebe Family
48 facilities nationwide
Chain avg rating: 2.6/5 · Rank 46 of 48 (Worst)
Ownership & Management
Owners
Act Investments, LLC
Owner · Organization
Medico LLC
Owner · Organization
David & Felicia Stallard Child Tr
Owner (parent company) · Organization
Elton Glynn Beebe Jr. & Nancy Doty Beebe Irrv Tr Ua
Owner (parent company) · Organization
Gerard and Alison Danos Childrens Tr
Owner (parent company) · Organization
Joseph & Alison Sadler Children Tr
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit riverviewcarecenter.com
Medicare data downloads
Original nursing home datasets
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