Riverside Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 82 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (11 vs median 8.0)
- High staff turnover (57%)
- High RN turnover (54%)
Below average in Texas · Below recommended RN staffing · Below chain average · $88,227 in fines
What this means for your family
The facility has a highly regarded rehabilitation and therapy team that can be excellent for post-surgery recovery. However, families should be extremely vigilant regarding nursing responsiveness and communication, as multiple recent reviews highlight significant difficulty reaching staff by phone and concerns regarding hygiene.
Google Reviews
Google Reviews
82 reviews analyzed“Families considering Riverside Nursing and Rehabilitation Center will find a polarizing landscape of experiences. While many reviewers praise the compassionate therapy teams and a recent sense of improved management, there are serious, recurring allegations regarding neglect, poor hygiene, and difficulty contacting the facility by phone.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated therapy department
- Friendly and professional administrative staff
- Recent improvements in facility cleanliness and renovation
- Welcoming and attentive nursing staff in certain units
Concerns
- Difficulty reaching staff via telephone (mentioned by 4 reviewers)
- Neglect regarding personal hygiene and cleanliness (mentioned by 3 reviewers)
- Unresponsive call lights and slow response times (mentioned by 3 reviewers)
- Staffing shortages and reliance on temporary workers (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses a highly structured, template-based approach that varies between personalized recognition for positive reviews and professional escalation for negative ones. While positive responses often name-drop specific staff members mentioned in the review, negative responses rely on standardized requests for direct contact to resolve issues.
Questions for Your Tour
- 1I've heard wonderful things about your therapy department; could you tell me more about how the therapists work with residents on their daily mobility goals?
- 2With the recent renovations and improvements to the facility, what specific changes have been made to the resident living areas?
- 3How do you ensure that call lights are answered promptly, especially during busy shift changes or when the facility is at full capacity?
- 4What is your process for ensuring consistent communication with family members, particularly if we need to reach someone by phone outside of regular office hours?
- 5How does the nursing team manage personalized hygiene care and daily grooming to ensure every resident feels their best?
- 6Could you describe the dining experience and how the facility manages meal quality and nutrition for the residents?
Personalized based on this facility's data
Key Review Excerpts
“Riverside Nursing and Rehabilitation Center provided outstanding care for our loved one. The staff was kind, attentive, and truly dedicated to each resident’s well-being. Therapy services were excellent, and the facility was clean and welcoming.”
“The new management is taking this place to another level. Staff and management always receptive and courteous. I love that the residents are always actively engaged in different activities too.”
“The nurses sit at nurse’s station talking and being on their phones and the CNAs walk right by the patient’s room with call lights on or look in room and don’t acknowledge patients needs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with multiple families filing complaints leading to 14 deficiencies. Recurring problems center on resident rights (accommodating preferences, dignity, visitation), nutrition and dietary services, and infection control. Many issues persist across surveys from 2022 to 2025, including repeated problems with food safety, care planning, and maintaining a safe environment, suggesting ongoing challenges with consistent quality improvement despite reported corrections.
Mar 10, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 15, 2026Routine10
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
May 28, 2025Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Mar 26, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 7, 2025Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Oct 30, 2024Routine26
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Federal Penalties
Fine
Mar 26, 2025
$10,820
Fine
Sep 5, 2023
$77,407
Ownership & Operations
Who Operates This Facility
Hamilton County Hospital District
for profit
SONGBIRD HEALTHCARE, INC
GEORGE HICKLIN
Chain Affiliation
Hamilton County Hospital District
10 facilities nationwide
Chain avg rating: 2.7/5 · Rank 9 of 10
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
82 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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