Riverside Lifelong Health & Rehabilitation Patri
Strong Medicare quality ratings; families often praise active social community and resident involvement. Still worth an in-person visit.
based on 22 Google reviews
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What this means for your family
This facility is highly regarded by long-term residents for its social environment and amenities, making it a strong choice for independent living. However, families of patients seeking short-term rehabilitation should be cautious, as recent reports indicate potential lapses in medication management and nursing attentiveness. We recommend conducting a thorough tour and asking specifically about the nurse-to-patient ratios in the rehab wing.
Google Reviews
Google Reviews
22 reviews on Google“Riverside Lifelong Health & Rehabilitation (often referred to as Patriots Colony) receives high praise from long-term residents for its active social community, amenities, and staff friendliness. However, recent reviews from families of short-term rehabilitation patients highlight significant concerns regarding medication management, inconsistent staff attentiveness, and occasional lapses in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Active social community and resident involvement
- Well-maintained grounds and facilities
- Effective physical therapy programs
- Friendly and supportive long-term care staff
Concerns
- Inconsistent staff attentiveness and responsiveness (mentioned by 2 reviewers)
- Medication management errors or failures (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to improve daily operations?
- 2Given that medication management is such a critical part of care, could you walk me through your specific safety protocols and double-check systems for administering daily prescriptions?
- 3With your strong focus on physical therapy, how do you tailor these programs to help residents maintain their independence and mobility?
- 4I see that you have a very active social community here; what are some of the most popular activities that residents look forward to each week?
- 5When a resident needs assistance urgently, what is the standard protocol for ensuring staff responsiveness and how do you track those response times?
- 6Since you maintain such beautiful grounds, are there specific outdoor spaces or garden areas where families are encouraged to spend quality time with their loved ones?
Personalized based on this facility's data
Key Review Excerpts
“The staff are wonderful and our fellow Residents make it feel like living with family. There are plenty of activities and things to do either on your own or in a group.”
“My dad stayed here for rehab after having a hip replacement removed due to complications. He made a lot of progress there with physical therapy. The employees were very kind and responsive for the most part.”
“Didn't give him the right medicine, didn't do any physical therapy with him just left him in a bed all day! And the nurses didn't care at all.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents who fell and were seriously hurt
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 19 deficiencies across three surveys with all issues reportedly corrected by the provider. The most recurring problems involve medication management and pharmacy services, safety systems (gas, electrical, and fire safety), and abuse prevention policies. While no complaints were filed by families, the facility has faced repeated issues with pharmaceutical services appearing in multiple surveys, suggesting ongoing challenges in this critical care area that families should discuss during visits.
Mar 22, 2024Routine2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 30, 2021Routine5
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that gas containers are correctly designed and tested, and in locations that are labeled.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Sep 5, 2019Routine12
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of medical gas and medical vacuum systems.
Ownership & Operations
Who Operates This Facility
Riverside Lifelong Health & Rehabilitation Patri
nonprofit
Chain Affiliation
Riverside Health System
6 facilities nationwide
Chain avg rating: 3.5/5 · Rank 5 of 6 (Best)
Ownership & Management
Owners
Riverside Healthcare Association, INC.
Owner · Organization
Rector & Visitors of the University of Virginia
Owner (parent company) · Organization
Riverside Integrated Services INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit riversideonline.com
Medicare data downloads
Original nursing home datasets
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