Jamestown Health and Rehabilitation
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy team. Still worth an in-person visit.
based on 67 Google reviews
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What this means for your family
This facility offers a highly effective physical therapy program that many residents credit for their successful recovery and discharge. However, families must be prepared to be highly involved; multiple reviewers noted that consistent oversight is required to ensure basic hygiene and dietary needs are met, especially during off-hours.
Google Reviews
Google Reviews
67 reviews on Google“Jamestown Health and Rehabilitation receives highly polarized feedback, with many patients praising the dedicated physical therapy team and specific nursing staff for aiding their recovery. However, significant concerns persist regarding facility cleanliness, inconsistent staffing levels, and poor communication from medical providers, leading to a stark divide between those who had a positive rehab experience and those who felt their loved ones were neglected.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy team
- Attentive and compassionate individual nursing staff
- Engaging community events and fall festivals
- Strong support for discharge planning and recovery
Concerns
- Inconsistent cleanliness and sanitation issues (mentioned by 5 reviewers)
- Understaffing and slow response to call buttons (mentioned by 4 reviewers)
- Poor communication from physicians and nurse practitioners (mentioned by 2 reviewers)
- Inadequate attention to dietary restrictions and basic hygiene (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the therapy team is highly praised here; how do you integrate their recovery plans with the daily nursing care to ensure consistent progress?
- 2Given that staffing levels can fluctuate, what is your current protocol for ensuring call buttons are answered promptly during peak hours or shift changes?
- 3I see that you actively engage with families online; what is the best way for us to maintain open communication with the medical team to avoid any gaps in updates regarding our loved one's care?
- 4What specific steps is the facility taking to address recent feedback regarding housekeeping and maintaining a consistently clean environment for residents?
- 5How does your kitchen staff manage specific dietary restrictions and ensure that meals are both nutritious and served according to each resident's individual health needs?
- 6With the community events being a highlight here, what does a typical week of social activities look like for a resident who wants to stay active and engaged?
Personalized based on this facility's data
Key Review Excerpts
“The best thing was the staff. Nurses and aides are always available, and they come quickly when you press the call button. This was very important to me - you are never ignored.”
“However, the physician and nurse practitioner assigned to the facility were terrible, showing little or no interest in my husband during his almost three week stay.”
“My Mom was tired and was dozing which gave me time to look around and really want a paint brush and some art to put around the room. As I put her things in drawers I noticed the furniture is really worn, but still functional.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents who fell and were seriously hurt
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports triggering investigations that found deficiencies in medication management, daily care assistance, and pain management at this facility. The facility shows recurring problems across all three surveys with resident rights, infection control, and safety systems, though all deficiencies have correction dates indicating the facility addressed the issues after being cited.
Apr 25, 2024Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Meet other general requirements.
Apr 25, 2024Complaint4
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
May 12, 2022Routine15
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Mar 5, 2020Routine10
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Ownership & Operations
Who Operates This Facility
Jamestown Health and Rehabilitation
for profit
Chain Affiliation
Avardis Health
38 facilities nationwide
Chain avg rating: 2.1/5 · Rank 2 of 14 (Best)
Ownership & Management
Owners
Williamsburg Parentco LLC
Owner · Organization
James City Holdco LLC
Owner (parent company) · Organization
Vaop Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit jamestownhealthrehab.com
Medicare data downloads
Original nursing home datasets
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