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Nursing HomeMedicaid Top Rated

Windsormeade of Williamsburg

Strong Medicare quality ratings; families often praise vibrant, active independent living community. Still worth an in-person visit.

3900 Windsor Hall Drive, Williamsburg, VA 2318822 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 46 Google reviews

5
4
3
2
1

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What this means for your family

WindsorMeade offers an exceptional lifestyle for independent living, with high praise for its social atmosphere and amenities. However, families of prospective rehab or skilled nursing patients should exercise extreme caution and conduct thorough, unannounced visits, as recent reports indicate significant lapses in patient care and staff responsiveness in those specific units.

Google Reviews

Google Reviews

46 reviews on Google
WindsorMeade of Williamsburg is highly regarded by independent living residents who praise its vibrant community, extensive amenities, and active social life. However, the facility faces serious criticism regarding its skilled nursing and rehabilitation sections, where family members have reported neglect, slow response times to call bells, and poor staff attitudes toward patients.

Quality Themes

Tap a score for details
Food9.0Staff5.0Clean9.0Activities10.0MedsN/AMemoryN/AComms5.0ValueN/A

Strengths

  • Vibrant, active independent living community
  • Extensive amenities and social activities
  • Well-maintained campus and facilities
  • Friendly and welcoming resident population

Concerns

  • Neglect and slow response times in skilled nursing/rehab (mentioned by 3 reviewers)
  • Unprofessional or dismissive staff behavior in clinical areas (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(2)'17(3)'19(1)'21(7)'23(8)'25(10)'26(1)

Distribution · 48 analyzed

5
37
4
3
3
1
2
2
1
5

How They Respond to Reviews

37%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the vibrant social atmosphere mentioned by residents, what are some of the most popular activities or clubs that new residents tend to join to get settled in?
  • 2With your high CMS ratings for staffing, how do you ensure that the level of attention and responsiveness remains consistent, particularly in the skilled nursing and rehab areas?
  • 3I noticed that your team occasionally responds to feedback online; how do you incorporate family input or concerns into your daily operations to ensure the best care for residents?
  • 4Could you walk me through your protocol for medical emergencies or urgent care needs to help us understand how quickly a resident would be attended to in those situations?
  • 5Regarding the recent state violations, what specific steps has the facility taken to address those findings and prevent similar issues from recurring?
  • 6How do you foster a supportive and professional environment for your clinical staff to ensure that every resident feels heard and respected during their care interactions?

Personalized based on this facility's data


Key Review Excerpts

My mom died in this place and I regret it my mother was not getting the TLC that she deserved one of my visits I walked in and she was sliding on the floor halfway out of her wheelchair the girls are so busy they don't have time to keep watch

Long-term resident's family · 2024☆☆☆☆

My husband was in the skilled nursing part of Windsor Meade for rehab. The quality of care was terrible. He waited for 1 hour for someone to transfer him from a wheel chair to the bed. The entire time being in very bad pain.

Rehab patient's family · 2025☆☆☆☆

My wife and I have been residents at Windsor Meade for a little over a year. We found an environment that addresses both of our needs. I make full use of the many activities and events, while she has the security of knowing, if she needs it while I am not there, help is near by.

Independent living resident · 2024★★★★★
Source: 46 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
2.06hrs
OK
Registered nurses for medical care
Total Nursing
5.93hrs
OK
All nurses + aides combined
Staff Turnover
32%
Lower is better (< 30% = good)
RN Turnover
13%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 10 measures

Medicare Rating
5/ 5
Better Than Avg

7

measures

Worse Than Avg

1

measures

Mixed Results

2

measures

Long-Stay Residents
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility27.3%
Worse than Avg
Here
27.3%
US
3.2%
VA
3.7%
James city
3.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
VA
16.9%
James city
5.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
VA
91.0%
James city
92.7%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
4.9%
VA
5.0%
James city
5.1%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
VA
1.6%
James city
1.1%
🩺

Residents with a long-term catheter

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
0.9%
VA
0.5%
James city
0.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.8%
Better than Avg
Here
96.8%
US
79.8%
VA
73.6%
James city
86.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility83.6%
Mixed vs Avgs
Here
83.6%
US
81.8%
VA
73.9%
James city
86.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Mixed vs Avgs
Here
0.8%
US
1.6%
VA
1.2%
James city
0.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (14.5)

Windsormeade of Williamsburg has a moderate inspection record with 9 deficiencies across 3 surveys, all corrected by the facility. The most recurring issues involve infection control practices, particularly vaccination policies that were cited in multiple surveys. Other areas of concern included resident care planning and medical record management. No complaints were filed by families, and all identified problems have correction dates on file.

Apr 6, 2023Routine
3
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

May 19, 2022Routine
2
0886Potential for harm · PatternCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Dec 4, 2020Routine
4
0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0773Minimal · WidespreadCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

0657Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Windsormeade of Williamsburg

Organization Type

nonprofit

Ownership & Management

Owners

Virginia United Methodist Homes of Williamsburg, INC.

Owner · Organization

100%

Virginia United Methodist Homes, INC.

Owner (parent company) · Organization

100%

Parikh, Pranav

Owner (parent company)

Key personnel

Alsup, PhilipOfficer / DirectorBruny, KevinOfficer / DirectorBryant, HarveyOfficer / DirectorCauffman, ShirleyOfficer / DirectorColeman, HenryOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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