River View Rehabilitation and Nursing Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 19 Google reviews
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What this means for your family
While some families report positive experiences with the rehab team and activity programs, the recent, severe allegations regarding cleanliness and staff conduct are concerning. We strongly recommend conducting an unannounced visit to observe the facility's hygiene and staff interactions firsthand before making a decision.
Google Reviews
Google Reviews
19 reviews on Google“River View Rehabilitation and Nursing Care Center receives highly polarized feedback, with some families praising the warm, attentive staff and engaging activities, while others report severe concerns regarding cleanliness, food quality, and staff conduct. While some residents enjoy the facility's atmosphere, multiple reports of neglect, rude behavior, and poor hygiene suggest significant inconsistency in care standards.”
Quality Themes
Tap a score for detailsStrengths
- Warm and caring nursing staff
- Engaging daily activities and events
- Highly trained rehab therapy team
- Small, quaint facility environment
Concerns
- Understaffing leading to slow response times and neglect (mentioned by 3 reviewers)
- Poor food quality, including cold meals and limited variety (mentioned by 2 reviewers)
- Facility cleanliness issues, specifically regarding shared bathrooms (mentioned by 3 reviewers)
- Unprofessional or rude staff conduct (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's capacity of 77 residents, what specific steps are being taken to ensure that call lights are answered promptly and that residents receive timely attention?
- 2I noticed some feedback regarding the dining experience; could you walk me through how you are working to improve meal quality, temperature, and variety for the residents?
- 3With cleanliness being a top priority for our family, what is your current protocol for maintaining and sanitizing the shared bathrooms to ensure they are kept to a high standard?
- 4How does the leadership team foster a culture of professionalism and positive communication among the staff to ensure every resident feels respected and heard?
- 5Since the rehab therapy team is highly regarded here, how do they coordinate with the nursing staff to ensure a seamless recovery process for residents?
- 6What are some of the most popular daily activities or social events that help residents feel connected and engaged within this smaller, quaint community?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff has been nothing short of wonderful to our mom, as well as the other residents. Our mother has been well taken care of and has enjoyed the daily interactions with everyone there.”
“The Rehab staff are highly trained and exceptionally knowledgeable. Food is Delicious & Appetizing, Activities are fun and Exciting.”
“My sister is a patient here . She is ok there. She is kept busy with bingo,, crafts. Always something going on everyday for activities. But . The food is terrible.. late. And cold.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Most concerning, this facility had a complaint-triggered deficiency for abuse protection that families reported, though it was corrected. The facility shows persistent issues across fire safety systems, nutrition and dietary services, and building safety requirements that recur across multiple surveys from 2020 to 2024. While the provider has correction dates for most deficiencies, the pattern of repeated fire safety violations and the serious abuse complaint warrant careful consideration during any visit.
Jul 3, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 15, 2024Routine25
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Nov 15, 2024Complaint3
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Oct 14, 2022Routine6
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Mar 4, 2020Routine8
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Federal Penalties
Fine
Jul 3, 2025
$12,735
Ownership & Operations
Who Operates This Facility
River View Rehabilitation and Nursing Care Center
for profit
Chain Affiliation
The Mayer Family
11 facilities nationwide
Chain avg rating: 3.3/5 · Rank 8 of 11
Ownership & Management
Owners
Appel, Anna
Owner
Berman, Mordechai
Owner
Klein, Rivky
Owner
Landa, Hinda
Owner
Landa, Steven
Owner
Majerovic, Helen
Owner
Mayer, Andrea
Owner
Reich, Suri
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit riverviewmanorowego.com
Medicare data downloads
Original nursing home datasets
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