River Pointe Post-Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 141 Google reviews

Watch River Pointe Post-Acute
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (25 vs median 13.0)
- High staff turnover (52%)
Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · No penalties on record · Abuse citation
What this means for your family
This facility's rehabilitation and therapy departments are standout strengths that can significantly aid in post-surgery recovery. However, families should be prepared to advocate for their loved ones regarding call light response times and monitor the cleanliness of the patient rooms closely.
Google Reviews
Google Reviews
141 reviews on Google“River Pointe Post-Acute is highly regarded for its exceptional physical and occupational therapy teams, which many families credit with significant recovery progress. However, potential residents should be aware of frequent reports regarding slow response times to call lights and significant issues with facility cleanliness and unpleasant odors in certain areas.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and therapy teams
- Compassionate and professional nursing staff
- Effective communication from social workers and management
- Welcoming and supportive atmosphere for recovery
Concerns
- Slow response times to call lights/assistance requests (mentioned by 7 reviewers)
- Issues with facility cleanliness and unpleasant odors (mentioned by 4 reviewers)
- Difficulty reaching the facility by phone (mentioned by 5 reviewers)
- Inconsistent nursing/CNA attentiveness during night/weekend shifts (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 145 analyzed
How They Respond to Reviews
The owner provides personalized responses that acknowledge specific details of each review. They address negative feedback by offering direct contact information for leadership or explaining the steps being taken to resolve operational issues.
Questions for Your Tour
- 1We've heard wonderful things about the rehabilitation and therapy teams here; could you tell us more about how they work with residents during their recovery?
- 2How do you ensure that call lights are answered promptly, especially during the overnight or weekend shifts?
- 3What specific protocols do you have in place to maintain a clean and fresh-smelling environment throughout the facility?
- 4In the event of a medical emergency after hours, what is the process for contacting the on-call physician or coordinating urgent care?
- 5How does the management team ensure that families are kept updated and can easily reach the social workers or nursing staff with questions?
- 6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The rehab department really works here. They take the time to understand your needs and will work their magic.”
“The nurses and staff were attentive and genuinely caring, and they always made sure my relative had what they needed. Communication was smooth, the environment felt safe, and we never felt overlooked.”
“I have noticed that when I press the red button for a CNA or nurse, it can sometimes take over an hour for someone to come.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
River Pointe Post-Acute shows significant concerns with families filing 22 complaints triggering federal inspections across multiple recent years. The facility has recurring issues with infection control, medication management, and safety hazards including broken call systems and accident prevention. Most problematic are repeated deficiencies in protecting residents from abuse and neglect, with the latest incident in December 2024. While the facility corrects violations when cited, the pattern of complaints and repeat issues in critical care areas warrants careful consideration.
Mar 13, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 12, 2026Routine21
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Provide properly protected cooking facilities.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Feb 19, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 29, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Dec 19, 2025Complaint2
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 18, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Federal Penalties
Fine
Mar 12, 2026
$15,185
Ownership & Operations
Who Operates This Facility
River Pointe Post-Acute
for profit
Chain Affiliation
Links Healthcare Group
31 facilities nationwide
Chain avg rating: 2.8/5 · Rank 22 of 31
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
141 reviews from families & visitors
Official Website
Visit riverpointepostacute.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Mountain Manor Senior Residence
< 1 miNursing Home · Carmichael, CA
Sunrise Assisted Living of Carmichael
< 1 miAssisted Living · Carmichael, CA
Casa Coloma Health Care Center
1.7 miNursing Home · Rancho Cordova, CA
Eastern Manor
1.9 miAssisted Living · Sacramento, CA
Cajucom Care Home #2
2.0 miAssisted Living · Sacramento, CA
Legacy Oaks of Sacramento
3.4 miAssisted Living · Sacramento, CA