Mountain Manor Senior Residence
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 133 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (19 vs median 13.0)
Below average in CA · Meets national RN staffing standard · Above recommended total nurse staffing · Low staff turnover (stable workforce) · $71,557 in fines
What this means for your family
This facility is an excellent choice for patients requiring intensive physical or occupational therapy, as their rehab team is consistently rated as top-tier. However, families should closely monitor medication logs and maintain an inventory of personal belongings, as some reviewers have reported issues with medication availability and lost property.
Google Reviews
Google Reviews
133 reviews on Google“Mountain Manor is highly regarded for its exceptional physical and occupational therapy teams and a clean, odor-free environment. While many families praise the compassionate nursing staff and professional administration, some reviewers have raised serious concerns regarding medication management, unexpected early discharges, and issues with property security.”
Quality Themes
Tap a score for detailsStrengths
- Top-notch physical and occupational therapy
- Clean and odor-free facility
- Compassionate and attentive nursing staff
- Professional and approachable administration
Concerns
- Issues with medication administration or availability (mentioned by 2 reviewers)
- Premature or unsafe patient discharges (mentioned by 2 reviewers)
- Loss of resident property or clothing (mentioned by 2 reviewers)
- Difficulty contacting staff or accessing information (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 137 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses to detailed reviews, often acknowledging specific staff members or family members mentioned. For critical feedback, the owner maintains a professional tone, acknowledging the issue and committing to internal reviews.
Questions for Your Tour
- 1It is wonderful to see how much the administration engages with the community through reviews; how do you ensure that family concerns are communicated quickly to the nursing team?
- 2With such high ratings for your therapy services, how do you tailor physical and occupational therapy plans to meet each resident's specific mobility goals?
- 3Could you walk us through your specific protocols for medication administration and how you track accuracy to ensure nothing is missed?
- 4What steps does the facility take to ensure that residents' personal belongings and clothing are carefully tracked and kept safe?
- 5How does the clinical team manage the transition and discharge process to ensure a resident is medically stable and ready to move to a lower level of care?
- 6We noticed the facility is very clean and well-maintained; what is the daily routine for keeping the common areas and resident rooms odor-free?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and CNA'S where caring and attentive to my mother's needs. PT and OT had my mom moving and shaking with a smile.”
“My mother was originally taken to Roseville Care Center, and the conditions there were so disgusting and unacceptable that I immediately brought her home and started searching for a better option. I had visited five other facilities before choosing Mountain Manor, and none of them came close to the level of care, cleanliness, and professionalism I found here.”
“The Physical Therapy Department is incredible, outstanding, wonderful, etc. Jim, Nathan, every therapist there actually, are the best.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
4
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents who got a urinary tract infection
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mountain Manor has a concerning pattern of 71 deficiencies across 8 surveys, with families filing 8 complaints that triggered inspections. The facility shows persistent problems with medication management, nursing care planning, and food safety across multiple years. While all deficiencies have correction dates, recurring issues in medication errors and care planning suggest ongoing quality challenges that merit careful evaluation during visits.
Mar 10, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 26, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 16, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 24, 2025Routine17
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Oct 30, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 6, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Federal Penalties
Fine
Apr 24, 2025
$26,685
Fine
Jan 30, 2024
$7,976
Fine
Dec 11, 2023
$4,194
Ownership & Operations
Who Operates This Facility
Mountain Manor Senior Residence
for profit
Ownership & Management
Owners
Jordan, James
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
133 reviews from families & visitors
Official Website
Visit mountainmanorskillednursing.com
Medicare data downloads
Original nursing home datasets
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