River Point of Kerrville
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 25 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize a beautiful environment, high-quality dining, and a social atmosphere for your loved one. However, families should perform due diligence regarding administrative reliability and staffing, specifically asking about their policies on deposit refunds and how they manage staff retention and medication schedules.
Google Reviews
Google Reviews
25 reviews on Google“River Point of Kerrville is widely praised for its beautiful, clean facility and a compassionate, professional staff that makes families feel like part of the community. While many residents enjoy a robust schedule of activities and high-quality dining, some families have reported serious concerns regarding high staff turnover, inconsistent medication delivery, and difficulties with deposit refunds.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Beautiful, clean, and well-maintained facility
- Engaging social activities and events
- High-quality dining and meal variety
Concerns
- Staff turnover and understaffing (mentioned by 2 reviewers)
- Inconsistent medication and meal delivery
- Difficulty obtaining deposit refunds
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
Responds to almost all reviews with high levels of personalization, frequently using the reviewer's name and referencing specific details from their feedback. For negative reviews, the owner maintains a professional tone, attempting to investigate issues or requesting direct contact to resolve them.
Questions for Your Tour
- 1It is wonderful to see how much the management engages with feedback here; how does that communication loop help improve the daily care for residents?
- 2With your memory care certification, what specific types of engaging social activities or events do you have planned to keep residents active?
- 3We are very impressed by the reputation of your dining program; could you tell us more about the meal variety and how you ensure everyone receives their meals at the scheduled times?
- 4What specific protocols do you have in place to ensure medication is administered accurately and consistently every day?
- 5How does the care team manage resident needs and medical emergencies during the overnight hours or when fewer staff members are on site?
- 6The facility looks beautifully maintained; how do you involve residents in the upkeep and cleanliness of their living environment?
Personalized based on this facility's data
Key Review Excerpts
“The building is beautiful, the food is delicious, the residents are friendly and fun, and the caring staff make it top notch!”
“Putting our father in assisted living was made so much easier by the people at River Point. Beautiful facility, kind, warm hearted people… felt like family!”
“High turnover. Unpredictable meals and medicine delivery. Cruel staff. What kind of people kick your mother out of her home over Thanksgiving and Christmas?”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection on January 9, 2024, identified 6 violations related to health codes, including issues with fire drill documentation, staff training, food safety, and employee TB screening. While these deficiencies were noted, there are currently no active enforcement actions listed against the facility.
Jan 9, 2024Routine
Health Code (6 violations)
The facility failed to provide a safe and decent living environment.
The facility failed to conduct required fire drills and document fire drills on the required form.
The facility failed to procure food from acceptable sources, or failed to handle food, subject to spoilage, as required.
The facility failed to train all staff in reporting abuse and neglect prior to their assuming any job responsibilities.
The facility failed to comply with Texas Food Establishment rules and local health ordinances and requirements.
The facility failed to ensure that all employees providing services were screened for tuberculosis within two weeks of employment and annually.
Ownership & Operations
Who Operates This Facility
Elm Creek Senior Living LLC
for profit
ETHAN VANDEHEI
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit riverpointofkerrville.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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