Arbor View Nursing and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 6 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (19 vs median 10)
- High staff turnover (57%)
- High RN turnover (70%)
Bottom 25% in MO · Critically understaffed (RN) · Worst in VERTICAL HEALTH SERVICES chain · $32,665 in fines
What this means for your family
This facility is highly recommended for its compassionate staff and robust activity programming, especially for those needing memory care. While the building may appear dated, families should prioritize the high quality of care reported by current visitors; however, you may want to inquire about the facility's ongoing maintenance and deep-cleaning schedule during your tour.
Google Reviews
Google Reviews
6 reviews on Google“Arbor View Nursing and Rehabilitation is frequently praised for its compassionate, attentive staff and a recent shift toward more personalized, value-driven care under new ownership. While visitors note that the building's aesthetic could benefit from a deep cleaning and updates, they emphasize that the quality of resident care and the variety of engaging activities remain the facility's primary strengths.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Active and engaging resident activities
- Positive leadership and management
- Commitment to personalized care
Concerns
- Building aesthetics and cleanliness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how compassionate and attentive the nursing staff is here; how do you ensure that level of personalized care is maintained for every resident?
- 2Since we've seen such positive feedback regarding your resident activities, could you tell us more about what a typical day looks like and how residents stay engaged?
- 3With the recent updates to state and CMS inspections, what specific steps is the leadership team taking to address recent deficiencies and improve overall care standards?
- 4How does the facility manage staffing levels during overnight hours or weekends to ensure medical needs are met promptly?
- 5What is the current plan or process for addressing building maintenance and ensuring the facility remains clean and comfortable for residents?
- 6In the event of a medical emergency, what is the specific protocol for notifying the family and coordinating with outside doctors?
Personalized based on this facility's data
Key Review Excerpts
“The fact that there's a dedicated activity director for memory care, and the whole staff is trained on”
“I had the pleasure of working with Teresa shook the nurse and she is one of the kindest souls I've came across. She treats the patients with patience and kindness As well as communicates effectively.”
“Not only do they now have state-of-the-art care and practices, but they're led by folks with values at the center of every choice.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 68 deficiencies across recent inspections, including 9 complaint-triggered issues where families reported concerns. Recurring problems involve resident rights violations, food safety and nutrition services, and fire safety systems. The facility continues to have electrical safety violations (appearing in 2022, 2024, and 2025 surveys), indicating some issues persist despite corrections. Families should carefully evaluate care quality given the complaint pattern and ongoing safety concerns.
Nov 18, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 2, 2025Routine22
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Feb 6, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Dec 13, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Oct 30, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 23, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Federal Penalties
Fine
Oct 13, 2023
$17,141
Payment Denial
Oct 13, 2023
15-day denial
Fine
Oct 2, 2023
$3,176
Fine
Sep 25, 2023
$2,823
Fine
Sep 5, 2023
$6,351
Ownership & Operations
Who Operates This Facility
Arbor View Nursing and Rehabilitation
for profit
Ownership & Management
Owners
Aar Opco Holdings LLC
Owner · Organization
Kft Holdings LLC
Owner (parent company) · Organization
Kft Irrevocable Trust
Owner (parent company) · Organization
Qhs Operations LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit arborviewnursingandrehab.com
Medicare data downloads
Original nursing home datasets
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