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Limited public data on Brookdale Kerrville. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 20 Google reviews
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Every family's needs are unique. We encourage you to visit Brookdale Kerrville in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
Families may find comfort in the facility's compassionate daytime staff and its ability to provide a sense of dignity and community for long-term residents. However, there are serious, recurring allegations regarding inadequate supervision leading to falls, inconsistent care quality between day and night shifts, and discrepancies in pricing and staffing competence.
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Distribution · 22 analyzed
The owner uses highly repetitive, template-based responses that rely on standardized phrases like 'take the care and well-being of our residents very seriously.' While they address reviewers by name, they rarely provide specific solutions or direct rebuttals to the specific complaints raised.
Personalized based on this facility's data
Key Review Excerpts
“Brookdale helped adjust her medication gradually, and she is a completely different person. The people there care deeply about the residents and do their best to provide dignity and consistency for them.”
“From the moment my family and I met Ashton, she made us feel informed, comfortable, and confident in the care provided at the facility.”
“In 2 months my mom fell 3 times. 2 of the 3 falls sent mom to the ER. The last fall mom broke her hip and required a hip replacement.”
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection on May 30, 2024, showed no new violations. However, a significant inspection on February 14, 2019, identified 17 violations related to life safety and health standards, including issues with fire alarms, sprinkler systems, and building maintenance.
Health Code (7 violations) | Life Safety Code (10 violations)
The facility failed to provide operable windows or powered exhaust that is required for all odor-producing rooms.
The facility failed to ensure the outside areas, grounds, adjacent buildings, and all site features were maintained free of fire or health hazards; and/or failed to ensure that water would drain away from the facility to prevent standing water near the building.
The facility failed to comply with Chapter 19 of NFPA 101.
The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.
The facility failed to provide a soiled linen receiving, holding, and sorting room with a floor drain and forced exhaust to the exterior that operated at all times there is soiled linen being held in this area.
The facility failed to ensure interior walls and/or ceilings were constructed with a material having at least a 20-minute fire rating, or at least 3/8 gypsum board.
The facility failed to maintain floor, ceiling, and wall finish materials to provide a sanitary and structurally safe environment.
The facility failed to ensure lighting levels were in compliance with licensing standards for assisted living facilities and the Illumination Engineering Society of North America.
The facility failed to maintain the building free of accumulations of dirt, rubbish, dust, and hazards.
The facility failed to ensure that all operable windows had insect screens.
The facility failed to provide the required sprinkler system to meet NFPA 13.
The facility failed to ensure the building was kept in good repair.
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
The facility failed to ensure hazardous areas were constructed in compliance with licensing standards for assisted living facilities, and/or that volatile materials were not stored in the facility.
The facility failed to provide exit signs with emergency power.
The facility failed to provide adequate janitor closets.
The facility failed to ensure the installation of the smoke detection system complied with applicable requirements.
Brookdale Senior Living Communities, INC
for profit
ASHTON PRINCE
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TX HHSC — View Official Record
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