Brookdale Kerrville
Limited public data on Brookdale Kerrville. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 20 Google reviews
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What this means for your family
This facility offers a warm, social environment with highly praised daytime staff and excellent activity programming. However, families should exercise extreme caution regarding safety monitoring and night-shift supervision, as multiple reviews highlight significant concerns regarding falls and inconsistent care quality.
Google Reviews
Google Reviews
20 reviews on Google“Families may find comfort in the facility's compassionate daytime staff and its ability to provide a sense of dignity and community for long-term residents. However, there are serious, recurring allegations regarding inadequate supervision leading to falls, inconsistent care quality between day and night shifts, and discrepancies in pricing and staffing competence.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring daytime staff
- Engaging daily activities and social interaction
- Clean and well-maintained environment
- Supportive executive leadership
Concerns
- Inadequate supervision leading to resident falls
- Inconsistent care quality between day and night shifts
- Discrepancies in quoted pricing versus actual costs
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
The owner uses highly repetitive, template-based responses that rely on standardized phrases like 'take the care and well-being of our residents very seriously.' While they address reviewers by name, they rarely provide specific solutions or direct rebuttals to the specific complaints raised.
Questions for Your Tour
- 1It's wonderful to see how much the leadership team values engagement; could you tell us more about the specific daily activities and social events planned to keep residents active?
- 2We want to ensure consistent care around the clock; how do you ensure the same high level of attentiveness and supervision during the night shifts as we see during the day?
- 3What specific protocols are in place to prevent falls and ensure resident safety during the evening and overnight hours?
- 4Could you walk us through a typical mealtime and tell us how the dining menu is developed to ensure everyone enjoys their food?
- 5When it comes to the monthly billing, how do you ensure that the final costs align closely with the initial quotes provided to families?
- 6For residents who may need extra cognitive support, what specific features of your memory care program help them stay engaged and safe?
Personalized based on this facility's data
Key Review Excerpts
“Brookdale helped adjust her medication gradually, and she is a completely different person. The people there care deeply about the residents and do their best to provide dignity and consistency for them.”
“From the moment my family and I met Ashton, she made us feel informed, comfortable, and confident in the care provided at the facility.”
“In 2 months my mom fell 3 times. 2 of the 3 falls sent mom to the ER. The last fall mom broke her hip and required a hip replacement.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection on May 30, 2024, showed no new violations. However, a significant inspection on February 14, 2019, identified 17 violations related to life safety and health standards, including issues with fire alarms, sprinkler systems, and building maintenance.
Feb 14, 2019Routine17Report
Health Code (7 violations) | Life Safety Code (10 violations)
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
The facility failed to ensure lighting levels were in compliance with licensing standards for assisted living facilities and the Illumination Engineering Society of North America.
The facility failed to maintain floor, ceiling, and wall finish materials to provide a sanitary and structurally safe environment.
The facility failed to comply with Chapter 19 of NFPA 101.
The facility failed to maintain the building free of accumulations of dirt, rubbish, dust, and hazards.
The facility failed to provide operable windows or powered exhaust that is required for all odor-producing rooms.
The facility failed to ensure that all operable windows had insect screens.
The facility failed to ensure hazardous areas were constructed in compliance with licensing standards for assisted living facilities, and/or that volatile materials were not stored in the facility.
The facility failed to ensure the installation of the smoke detection system complied with applicable requirements.
The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.
The facility failed to provide a soiled linen receiving, holding, and sorting room with a floor drain and forced exhaust to the exterior that operated at all times there is soiled linen being held in this area.
The facility failed to provide the required sprinkler system to meet NFPA 13.
The facility failed to ensure interior walls and/or ceilings were constructed with a material having at least a 20-minute fire rating, or at least 3/8 gypsum board.
The facility failed to ensure the outside areas, grounds, adjacent buildings, and all site features were maintained free of fire or health hazards; and/or failed to ensure that water would drain away from the facility to prevent standing water near the building.
The facility failed to provide exit signs with emergency power.
The facility failed to ensure the building was kept in good repair.
The facility failed to provide adequate janitor closets.
Ownership & Operations
Who Operates This Facility
Brookdale Senior Living Communities, INC
for profit
ASHTON PRINCE
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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