River Chase Village
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 12 Google reviews

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What this means for your family
While the facility receives praise for its rehab therapy and administrative support, the recent reports of residents being left in soiled conditions and failing to receive assistance with feeding are deeply concerning. We strongly recommend that families conduct unannounced visits during morning hours to observe the level of direct care provided to residents.
Google Reviews
Google Reviews
12 reviews analyzed“River Chase Village presents a polarized environment where experiences range from high praise for rehab and long-term care to serious allegations of neglect. While some families report their loved ones are thriving and well-cared for, others have raised critical concerns regarding hygiene, failure to assist with basic needs like feeding, and poor communication with staff.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy and rehab services
- Professional and caring administrative staff
- Positive environment for long-term residents
Concerns
- Neglect regarding basic hygiene and assistance with feeding (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance with daily hygiene and mealtime support?
- 2I noticed that medication management is a priority for us; could you walk me through your current process for ensuring accuracy and oversight for residents' daily prescriptions?
- 3Since you have a strong reputation for physical therapy and rehab, how do you integrate those services into the daily routine for long-term residents?
- 4I see that your administrative team is very active in responding to feedback; how do you maintain that same level of proactive communication with families regarding their loved one's care?
- 5With 60 residents in the facility, how do you ensure that the nursing staff is able to provide consistent, personalized attention throughout the day and night?
- 6What steps are being taken to improve your internal systems following the recent state health inspections to ensure the highest quality of care?
Personalized based on this facility's data
Key Review Excerpts
“My dad was not happy that he had to come here after leaving the hospital... I’m so glad I went with my gut feeling because they’ve really done an excellent job taking care of him.”
“My wife Beth stayed for about two months after her surgeries. Her initial physical therapy was very good. Patience and kindness from all the staff was deeply appreciated.”
“Due to a stroke he was unable to feed himself and some mornings when we walked in to see him he would be just laying there with his tray of food and some of it all over him and he was laying in it as well.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents on antipsychotic medication
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
River Chase Village shows a pattern of recurring deficiencies across multiple surveys, with care planning issues appearing most frequently, followed by problems with food safety and medication labeling. The facility has faced 17 total deficiencies spanning care planning, nutrition management, and safety systems, with issues persisting across all three survey periods from 2020 to 2025, though all deficiencies have correction dates indicating the facility addressed each problem when identified.
Feb 6, 2025Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jun 22, 2023Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 12, 2020Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
River Chase Village
for profit
Ownership & Management
Owners
River Chase Village, INC.
Owner · Organization
Sentry- Properties INC
Owner (parent company) · Organization
Cheek, Christopher
Owner (parent company)
Cheek, Joanne
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit riverchasevillagems.com
Medicare data downloads
Original nursing home datasets
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