Sunplex Sub-acute Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 12 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (15 vs median 6)
- High staff turnover (58%)
- High RN turnover (71%)
Bottom 25% in MS · Below recommended RN staffing · Worst in COMMUNITY ELDERCARE SERVICES chain · $123,994 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
This facility has received multiple reports of severe neglect, including unaddressed infections and significant delays in basic care. We strongly advise families to look elsewhere, as the pattern of safety concerns and poor communication is highly alarming.
Google Reviews
Google Reviews
12 reviews analyzed“Sunplex Sub-Acute Center receives deeply concerning feedback regarding patient safety, hygiene, and responsiveness. Multiple families report incidents of neglect, including unaddressed falls, failure to manage infections, and significant delays in basic care such as medication administration and hygiene assistance. While a few reviewers praise the staff, the overwhelming pattern of complaints suggests severe systemic issues with staffing levels and communication.”
Quality Themes
Tap a score for detailsStrengths
- Small, intimate facility environment
- Some individual staff members described as caring
- Clean facility appearance
Concerns
- Severe understaffing leading to neglect and long wait times (mentioned by 6 reviewers)
- Poor hygiene management resulting in infections and bedsores (mentioned by 3 reviewers)
- Communication failures and unresponsiveness to phone calls (mentioned by 4 reviewers)
- Unsafe environment leading to patient falls (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific processes are in place to ensure residents receive timely assistance when they use their call lights?
- 2With the facility's focus on maintaining a clean environment, could you walk me through your daily protocols for wound care and skin integrity monitoring to prevent pressure sores?
- 3How does your leadership team ensure consistent communication with families, especially when there are updates regarding a resident's health or changes in their care plan?
- 4What proactive measures are currently being taken to minimize fall risks for residents while still encouraging their mobility and independence?
- 5Could you describe the daily activity schedule and how you tailor these programs to keep residents engaged, given the facility's smaller, more intimate size?
- 6How do you handle medication management and ensure accuracy, particularly during shift changes or when coordinating with outside pharmacies?
Personalized based on this facility's data
Key Review Excerpts
“My mother is in here and has had more hospital trips than any other nursing home she’s been to! I got told she threw herself off the bed but yet she’s paralyzed from the waist down!!!”
“Took 3 hours to get pain pill. Ask for doctor to request test for UTI last week. Nobody did. Brought to pt and was left there by herself. Waited over 2 hours to get sheets put on bed.”
“My father was here for less than 24 hours. He had fallen twice. The first time he was left yelling on the floor for 40 + minutes in plain view.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents whose walking got worse
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Sunplex Sub-Acute Center has a concerning pattern with 22 complaint-triggered deficiencies, indicating families have repeatedly filed reports about care issues. The facility struggles most with safety hazards, nursing staffing adequacy, and protecting residents from abuse or neglect. Recent inspections show ongoing problems with accident prevention, staffing levels, and basic safety measures, suggesting persistent issues that haven't been fully resolved despite correction plans.
Dec 2, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Oct 28, 2025Complaint5
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Oct 28, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Sep 24, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 27, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Oct 3, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Oct 28, 2025
$182,005
Fine
Sep 24, 2025
$19,120
Fine
Jan 27, 2025
$12,425
Fine
Aug 17, 2023
$92,449
Ownership & Operations
Who Operates This Facility
Sunplex Sub-acute Center
for profit
Chain Affiliation
Community Eldercare Services
17 facilities nationwide
Chain avg rating: 1.8/5 · Rank 17 of 17 (Worst)
Ownership & Management
Owners
Community Living Centers, LLC
Owner · Organization
Wright, Douglas
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit sunplexsubacute.cesltc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.