Ocean Springs Health & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 12 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (11 vs median 6)
- High staff turnover (62%)
- High RN turnover (53%)
Bottom 25% in MS · Below recommended RN staffing · Worst in CONSULATE HEALTH CARE/INDEPENDENCE LIVING CENTERS/NSPIRE HEALTHCARE/RAYDIANT HEALTH CARE chain · $38,277 in fines
What this means for your family
While some families report positive experiences, there is a recurring pattern of serious concerns regarding hygiene, infection control, and responsiveness to patient needs. If you are considering this facility, we strongly recommend conducting unannounced visits and asking specifically about their protocols for infection prevention and how they manage call-light response times.
Google Reviews
Google Reviews
12 reviews analyzed“Ocean Springs Health & Rehabilitation Center (formerly Sunplex) receives highly polarized feedback, with several families reporting severe concerns regarding hygiene, infection control, and responsiveness. While some reviewers praise the staff's care, others describe significant lapses in basic patient safety, including unaddressed falls and delayed medical attention.”
Quality Themes
Tap a score for detailsStrengths
- Some staff members described as caring and sincere
- Clean facility environment
- Helpful pre-admission process
Concerns
- Poor hygiene and infection control (UTIs, bedsores) (mentioned by 2 reviewers)
- Slow response times for assistance and medication (mentioned by 3 reviewers)
- Difficulty reaching staff via phone (mentioned by 4 reviewers)
- Understaffing issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1With 115 residents to care for, what specific protocols do you have in place to ensure consistent hygiene and prevent common issues like skin integrity and infections?
- 2I understand that communication is a priority; what is the best way for our family to reach the nursing team directly if we have urgent questions about medication or daily care?
- 3Given the feedback regarding response times, could you walk me through how the call-light system is monitored and how you ensure staff are alerted quickly when a resident needs assistance?
- 4What steps are currently being taken to improve the dining experience and ensure that residents receive their meals in a timely and appetizing manner?
- 5Beyond the clinical care, what kind of social activities or daily engagement programs are available to help residents feel connected and active within the facility?
- 6How does your leadership team support the staff to ensure that the sincere, caring approach we’ve heard about remains consistent throughout every shift?
Personalized based on this facility's data
Key Review Excerpts
“My mother has had numerous infections due to this even the emergency room said she isn’t being changed enough and maybe that’s why she can’t get rid of her utis that cause sepsis!”
“Wonderful caring staff from pre admissions to all the care givers ! I have nothing but positive review for this center! First hand knowledge of their care for my brother was the best!”
“The first time he was left yelling on the floor for 40 + minutes in plain view. NO ONE even called his family members.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
1
measures
8
measures
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering 8 deficiencies related to care planning, accident prevention, and pressure ulcer care. The facility shows persistent problems across resident rights, daily care assistance, and infection control that repeat across multiple surveys from 2022 to 2025. While all deficiencies show correction dates, the pattern of recurring issues in basic care areas suggests ongoing quality concerns that families should carefully evaluate.
Sep 11, 2025Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Feb 13, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 18, 2024Routine6
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 18, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jul 26, 2023Complaint3
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Apr 19, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Feb 13, 2025
$5,181
Fine
Feb 13, 2025
$5,181
Fine
Apr 18, 2024
$12,048
Fine
Jul 26, 2023
$15,867
Ownership & Operations
Who Operates This Facility
Ocean Springs Health & Rehabilitation Center
for profit
Chain Affiliation
Consulate Health Care/independence Living Centers/nspire Healthcare/raydiant Health Care
36 facilities nationwide
Chain avg rating: 2.3/5 · Rank 23 of 35 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit sunplexsubacute.cesltc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.