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Nursing HomeMedicaid

Ridgewood Terrace Health and Rehabilitation Center

Strong Medicare quality ratings; families often praise kind-hearted and loving staff. Still worth an in-person visit.

150 Cornwall Drive, Madisonville, KY 42431110 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
2.8/5

based on 10 Google reviews

5
4
3
2
1
Ridgewood Terrace Health and Rehabilitation Center Nursing Home in Madisonville, KY — Street View
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What this means for your family

While the facility is praised for having kind-hearted staff, families should be aware of reports regarding nighttime noise levels and frequent alarms. We recommend visiting during evening hours to observe the environment firsthand and ensure it meets your loved one's needs for rest.

Google Reviews

Google Reviews

10 reviews analyzed
Ridgewood Terrace Health and Rehabilitation Center receives highly inconsistent feedback, with recent reviews highlighting a mix of compassionate staff and operational challenges. While some family members appreciate the kind-hearted nature of the caregivers, others report significant concerns regarding noise levels and professional conduct.

Quality Themes

Tap a score for details
FoodN/AStaff5.0CleanN/AActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Kind-hearted and loving staff
  • Generally supportive environment for residents

Concerns

  • Excessive noise and alarms at night (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.02017(1)5.02019(1)1.02022(1)3.02023(4)3.32025(3)1.02026(1)

Distribution

5
2
4
2
3
2
2
0
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the facility's 3-star staffing rating, how do you ensure consistent, personalized attention for residents throughout the day and night?
  • 2I noticed a few mentions of noise levels in the evening; what protocols do you have in place to minimize alarms and maintain a restful environment for residents at night?
  • 3With your 5-star health inspection rating, what specific practices do you prioritize to maintain such high standards of care and safety?
  • 4Could you walk me through a typical daily schedule for a resident here, and how do you tailor activities to keep them engaged and social?
  • 5Since there was a recent state violation, could you share what steps the facility has taken to address that issue and prevent it from recurring?
  • 6How does your team handle medical emergencies or sudden changes in a resident's health status during the overnight hours?

Personalized based on this facility's data


Key Review Excerpts

Ridgewood certainly has a few things to work on, but overall a pretty good facility for my mother. Many truly loving people there kind-hearted... A bit noisy at night with alarms going off and staying active during the night 😞 but the people are great and kind.

Long-term resident's family · 2025★★★★

Was at Ridgewood 4 yrs ago for therapy after a serious illness. The Director and staff are punitive, ignorant, unprofessional people, and their therapy dept. is a joke.

Rehab patient · 2022☆☆☆☆
Source: 10 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.48hrs
63%
Registered nurses for medical care
Total Nursing
4.23hrs
OK
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
47%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

3

measures

Worse Than Avg

11

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
12.1%
KY
16.5%
Hopkins
2.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility32.2%
Worse than Avg
Here
32.2%
US
19.4%
KY
19.4%
Hopkins
16.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility27.8%
Worse than Avg
Here
27.8%
US
15.3%
KY
15.5%
Hopkins
21.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility25.2%
Worse than Avg
Here
25.2%
US
14.4%
KY
14.7%
Hopkins
19.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility29.3%
Mixed vs Avgs
Here
29.3%
US
19.5%
KY
29.6%
Hopkins
19.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility24.6%
Worse than Avg
Here
24.6%
US
15.4%
KY
16.4%
Hopkins
15.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.5%
Better than Avg
Here
93.5%
US
81.8%
KY
83.9%
Hopkins
91.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.4%
Mixed vs Avgs
Here
88.4%
US
79.7%
KY
83.6%
Hopkins
92.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.0%
Worse than Avg
Here
3.0%
US
1.6%
KY
1.7%
Hopkins
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
Well below state avg (3.4)

This facility shows a concerning pattern with deficiencies found across all three surveys, particularly in fire safety systems and care planning. The most recurring issues involve fire safety equipment (smoke barriers, sprinkler systems), resident care planning, and infection control. While the facility corrected each deficiency, problems persist across multiple years, with fire safety violations appearing in 2020 and again in 2025, suggesting ongoing maintenance and oversight challenges that families should discuss during visits.

May 23, 2025Routine
9
0325ModerateCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372ModerateCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0921ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0914ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0324MinorCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363MinorCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 7, 2020Routine
6
0372ModerateCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0363ModerateCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0922MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use and maintenance of medical gas equipment.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 28, 2018Routine
13
0656ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0676ModerateCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0688ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0725ModerateCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0035MinorCorrected

Emergency Preparedness Deficiencies

Provide family notifications of emergency plan.

0039MinorCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0919MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0661MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0791MinorCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0640MinorCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0623MinorCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ridgewood Terrace Health and Rehabilitation Center

Organization Type

for profit

Ownership & Management

Owners

Brenda Lowry Irrv Tr Fbo James Lowry

Owner · Organization

16%

David Lowry Irrv Tr Fbo Matthew Lowry

Owner · Organization

26%

James Lowry Family Irrv Tr

Owner · Organization

10%

Lowry, Brenda

Owner

25%

Lowry, David

Owner

24%

Key personnel

Lowry, BrendaManaging Control - Governing BodyLowry, DavidManaging Control - Governing BodyLowry, MatthewManaging Control - Governing BodyLowry, JamesOfficer / DirectorLowry, MatthewOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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