Ridgewood Terrace Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise kind-hearted and loving staff. Still worth an in-person visit.
based on 10 Google reviews

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What this means for your family
While the facility is praised for having kind-hearted staff, families should be aware of reports regarding nighttime noise levels and frequent alarms. We recommend visiting during evening hours to observe the environment firsthand and ensure it meets your loved one's needs for rest.
Google Reviews
Google Reviews
10 reviews analyzed“Ridgewood Terrace Health and Rehabilitation Center receives highly inconsistent feedback, with recent reviews highlighting a mix of compassionate staff and operational challenges. While some family members appreciate the kind-hearted nature of the caregivers, others report significant concerns regarding noise levels and professional conduct.”
Quality Themes
Tap a score for detailsStrengths
- Kind-hearted and loving staff
- Generally supportive environment for residents
Concerns
- Excessive noise and alarms at night (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's 3-star staffing rating, how do you ensure consistent, personalized attention for residents throughout the day and night?
- 2I noticed a few mentions of noise levels in the evening; what protocols do you have in place to minimize alarms and maintain a restful environment for residents at night?
- 3With your 5-star health inspection rating, what specific practices do you prioritize to maintain such high standards of care and safety?
- 4Could you walk me through a typical daily schedule for a resident here, and how do you tailor activities to keep them engaged and social?
- 5Since there was a recent state violation, could you share what steps the facility has taken to address that issue and prevent it from recurring?
- 6How does your team handle medical emergencies or sudden changes in a resident's health status during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“Ridgewood certainly has a few things to work on, but overall a pretty good facility for my mother. Many truly loving people there kind-hearted... A bit noisy at night with alarms going off and staying active during the night 😞 but the people are great and kind.”
“Was at Ridgewood 4 yrs ago for therapy after a serious illness. The Director and staff are punitive, ignorant, unprofessional people, and their therapy dept. is a joke.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
11
measures
3
measures
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with deficiencies found across all three surveys, particularly in fire safety systems and care planning. The most recurring issues involve fire safety equipment (smoke barriers, sprinkler systems), resident care planning, and infection control. While the facility corrected each deficiency, problems persist across multiple years, with fire safety violations appearing in 2020 and again in 2025, suggesting ongoing maintenance and oversight challenges that families should discuss during visits.
May 23, 2025Routine9
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 7, 2020Routine6
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 28, 2018Routine13
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Ownership & Operations
Who Operates This Facility
Ridgewood Terrace Health and Rehabilitation Center
for profit
Ownership & Management
Owners
Brenda Lowry Irrv Tr Fbo James Lowry
Owner · Organization
David Lowry Irrv Tr Fbo Matthew Lowry
Owner · Organization
James Lowry Family Irrv Tr
Owner · Organization
Lowry, Brenda
Owner
Lowry, David
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit concordhealthsystems.com
Medicare data downloads
Original nursing home datasets
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