Ridgewood Health Campus
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 28 Google reviews
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What this means for your family
Ridgewood Health Campus offers a clean environment and strong rehab services that many families appreciate. However, if you are considering the memory care unit, you should conduct unannounced visits and ask specifically about their protocols for incontinence care and staff-to-resident ratios to ensure your loved one receives consistent attention.
Google Reviews
Google Reviews
28 reviews on Google“Ridgewood Health Campus receives polarized feedback, with many families praising the facility for its clean environment, engaging activities, and compassionate nursing staff. However, significant concerns have been raised regarding the memory care unit, specifically regarding inconsistent hygiene care, inadequate supervision, and poor communication during administrative or medical transitions.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Engaging activities and entertainment
- Attentive and caring nursing staff
- Effective rehabilitation therapy
Concerns
- Inadequate supervision and hygiene care in memory care (mentioned by 2 reviewers)
- Poor communication and responsiveness from administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that Ridgewood offers a variety of activities and entertainment; could you walk me through what a typical day looks like for a resident to keep them engaged?
- 2Since memory care is a specialized area, what specific protocols and staffing levels do you have in place to ensure residents receive consistent supervision and hygiene support?
- 3How does your administrative team handle communication with families, and what is the best way for us to get timely updates regarding our loved one's care?
- 4Given the recent state health inspections, what specific improvements or changes has the facility implemented to address those findings and enhance the quality of care?
- 5I see that you actively respond to feedback online; how do you use that family input to make tangible changes to the daily experience here?
- 6In the event of a medical emergency, what is your process for stabilizing a resident and communicating with us immediately?
Personalized based on this facility's data
Key Review Excerpts
“The employees at Ridgewood are truly extraordinary human beings. They cared for my Mom with such loving kindness, were attentive and professional, and acted as if every resident was a member of a special and important community.”
“My Mother -in -law ( Ruth ) is in Memory Care, My wife visits every 2 days , She’s always wet , They’re brilliant excuse is that she’s incontinent , No sh t ,, So they don’t bother taking her to the restroom ?!?!?!”
“The first thing that you notice is how clean it smells and looks. My mother is here for rehab to help build her strength up again so she can come home, and when she calls for an aide they come quickly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Ridgewood Health Campus shows recurring issues across three surveys, with all 26 deficiencies corrected by the facility. The primary problem areas are fire safety systems, personal care assistance, and medication management. Issues with daily living assistance and incontinence care have persisted across multiple surveys from 2023 to 2025, indicating ongoing challenges despite corrections, which families should consider when evaluating this facility.
Jul 2, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Jul 29, 2024Routine6
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jun 21, 2023Routine10
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Ownership & Operations
Who Operates This Facility
Ridgewood Health Campus
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 111 of 120
Ownership & Management
Owners
Harrison County Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit ridgewoodhs.com
Medicare data downloads
Original nursing home datasets
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