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Nursing HomeMedicaid Investigative

Ridgecrest Retirement and Healthcare Community

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1900 W. State Hwy 6, Parkdale Viking Hills · Waco, TX 7671290 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 60 Google reviews

5
4
3
2
1
Ridgecrest Retirement and Healthcare Community Nursing Home in Waco, TX — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (14 vs median 8.0)
  • High staff turnover (70%)
  • High RN turnover (86%)

Below average in Texas · Meets national RN staffing standard · Above average staffing · Very high staff turnover · $21,565 in fines

Source: Medicare data

What this means for your family

This facility appears to offer excellent care for those in Assisted Living or Respite care, but significant red flags exist for those requiring Skilled Nursing. If your loved one needs high-acuity care, you must specifically investigate their staffing levels and hygiene protocols during night shifts, as multiple families have reported neglect in those areas.

Google Reviews

Google Reviews

60 reviews on Google
Families considering Ridgecrest will find a stark divide between the highly praised Assisted Living/Respite services and the more concerning Skilled Nursing/Rehab sections. While many reviewers laud the compassionate nursing staff and beautiful grounds, there are significant, recurring reports of understaffing, delayed response to call lights, and hygiene issues in the skilled nursing wing.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean4.0Activities3.0MedsN/AMemoryN/AComms4.0Value1.0

Strengths

  • Compassionate and supportive nursing staff
  • Beautifully maintained grounds and campus
  • Professional admissions and administrative team
  • High-quality care in Assisted Living and Respite wings

Concerns

  • Understaffing leading to delayed response to call lights (mentioned by 3 reviewers)
  • Inadequate hygiene and hygiene-related neglect (soiled linens) (mentioned by 3 reviewers)
  • Poor food quality and inconsistent meal service (mentioned by 3 reviewers)
  • Unprofessional staff behavior and verbal altercations (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(1)'22(1)'24(33)'26(25)

Distribution · 88 analyzed

5
52
4
4
3
4
2
9
1
19

How They Respond to Reviews

13%response rate
Good

The owner provides personalized responses that acknowledge specific staff members or facility features in positive reviews. For negative reviews, they use empathetic language to acknowledge concerns, though they occasionally rely on standard mission-statement phrasing.

Questions for Your Tour

  • 1We've heard wonderful things about how professional the admissions team is; how can we best stay in communication with you regarding updates on our loved one's care?
  • 2With the beautiful grounds you have here, what kind of daily outdoor activities or social events are available for residents?
  • 3How does the nursing team manage call light response times during the night shifts to ensure everyone is attended to promptly?
  • 4Could you tell us more about your meal service and how you ensure consistent food quality and nutrition for every resident?
  • 5What are your specific protocols for maintaining room cleanliness and ensuring linens are changed frequently?
  • 6How is the nursing staff structured to handle medical emergencies or sudden changes in health after regular business hours?

Personalized based on this facility's data


Key Review Excerpts

The staff & everyone there are so supportive. Best decision ever!!!

Assisted Living family member · 2026★★★★★

The staff is phenomenal. The D O Nis in charge and keeps the tight ship. The c n a 's are all very sweet and compassionate and on point.

Resident family member · 2026★★★★★

My mom has been at Ridgecrest a year. Her care there has been phenomenal. After breaking her hip, and not getting good treatment at a different rehab nursing home, Ridgecrest welcomed her back with loving care.

Long-term resident's family · 2025☆☆☆☆
Source: 60 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.36hrs
48%
Registered nurses for medical care
Total Nursing
3.35hrs
82%
All nurses + aides combined
Staff Turnover
69%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility6.6%
Better than Avg
Here
6.6%
US
19.5%
TX
18.4%
Mclennan
20.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility86.1%
Worse than Avg
Here
86.1%
US
93.4%
TX
96.9%
Mclennan
98.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.4%
Better than Avg
Here
5.4%
US
15.4%
TX
9.4%
Mclennan
14.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.8%
Worse than Avg
Here
22.8%
US
15.3%
TX
14.9%
Mclennan
14.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility11.7%
Better than Avg
Here
11.7%
US
19.4%
TX
14.2%
Mclennan
15.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.3%
Mixed vs Avgs
Here
4.3%
US
12.1%
TX
2.5%
Mclennan
2.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.8%
Better than Avg
Here
94.8%
US
79.7%
TX
88.0%
Mclennan
89.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility84.3%
Mixed vs Avgs
Here
84.3%
US
81.8%
TX
89.2%
Mclennan
94.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
TX
1.5%
Mclennan
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
1penalties
Above state avg (9.1)
9 complaint-triggered
$21,565 in fines

This facility shows concerning patterns with families filing 9 complaints that triggered inspections, revealing recurring issues in care planning, medication management, and infection control across multiple surveys from 2023 to 2025. The most recent survey in June 2025 found significant deficiencies in resident assessments, care planning, and medication error rates, suggesting ongoing systemic problems despite previous corrections. While all issues have reported correction dates, the persistent recurrence of similar problems across years indicates potential quality of care concerns families should carefully evaluate.

Jun 15, 2025Routine
11
0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0926Potential for harm · IsolatedCorrected

Environmental Deficiencies

Have policies on smoking.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Jun 15, 2025Complaint
2
0684Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Apr 30, 2025Complaint
1
0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Dec 17, 2024Complaint
4
0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Sep 11, 2024Complaint
1
0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

May 1, 2024Routine
7
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Federal Penalties

Fine

Jun 15, 2025

$14,017

Ownership & Operations

Who Operates This Facility

Owner / Operator

Eastland Memorial Hospital District

Organization Type

for profit

Management Company

PMG OPCO WACO, LLC

Administrator

DANIEL BROADWAY

Ownership & Management

Owners

Eastland Memorial Hospital District

Owner · Organization

100%

Key personnel

Davidson, DavidW-2 Managing EmployeeMatthews, TedOfficer / DirectorDhc Opco-Waco, LLCManagerCohen, BradfordManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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