Ridgecrest Retirement and Healthcare Community
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 60 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (14 vs median 8.0)
- High staff turnover (70%)
- High RN turnover (86%)
Below average in Texas · Meets national RN staffing standard · Above average staffing · Very high staff turnover · $21,565 in fines
What this means for your family
This facility appears to offer excellent care for those in Assisted Living or Respite care, but significant red flags exist for those requiring Skilled Nursing. If your loved one needs high-acuity care, you must specifically investigate their staffing levels and hygiene protocols during night shifts, as multiple families have reported neglect in those areas.
Google Reviews
Google Reviews
60 reviews on Google“Families considering Ridgecrest will find a stark divide between the highly praised Assisted Living/Respite services and the more concerning Skilled Nursing/Rehab sections. While many reviewers laud the compassionate nursing staff and beautiful grounds, there are significant, recurring reports of understaffing, delayed response to call lights, and hygiene issues in the skilled nursing wing.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and supportive nursing staff
- Beautifully maintained grounds and campus
- Professional admissions and administrative team
- High-quality care in Assisted Living and Respite wings
Concerns
- Understaffing leading to delayed response to call lights (mentioned by 3 reviewers)
- Inadequate hygiene and hygiene-related neglect (soiled linens) (mentioned by 3 reviewers)
- Poor food quality and inconsistent meal service (mentioned by 3 reviewers)
- Unprofessional staff behavior and verbal altercations (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 88 analyzed
How They Respond to Reviews
The owner provides personalized responses that acknowledge specific staff members or facility features in positive reviews. For negative reviews, they use empathetic language to acknowledge concerns, though they occasionally rely on standard mission-statement phrasing.
Questions for Your Tour
- 1We've heard wonderful things about how professional the admissions team is; how can we best stay in communication with you regarding updates on our loved one's care?
- 2With the beautiful grounds you have here, what kind of daily outdoor activities or social events are available for residents?
- 3How does the nursing team manage call light response times during the night shifts to ensure everyone is attended to promptly?
- 4Could you tell us more about your meal service and how you ensure consistent food quality and nutrition for every resident?
- 5What are your specific protocols for maintaining room cleanliness and ensuring linens are changed frequently?
- 6How is the nursing staff structured to handle medical emergencies or sudden changes in health after regular business hours?
Personalized based on this facility's data
Key Review Excerpts
“The staff & everyone there are so supportive. Best decision ever!!!”
“The staff is phenomenal. The D O Nis in charge and keeps the tight ship. The c n a 's are all very sweet and compassionate and on point.”
“My mom has been at Ridgecrest a year. Her care there has been phenomenal. After breaking her hip, and not getting good treatment at a different rehab nursing home, Ridgecrest welcomed her back with loving care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing 9 complaints that triggered inspections, revealing recurring issues in care planning, medication management, and infection control across multiple surveys from 2023 to 2025. The most recent survey in June 2025 found significant deficiencies in resident assessments, care planning, and medication error rates, suggesting ongoing systemic problems despite previous corrections. While all issues have reported correction dates, the persistent recurrence of similar problems across years indicates potential quality of care concerns families should carefully evaluate.
Jun 15, 2025Routine11
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Have policies on smoking.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Jun 15, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 30, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Dec 17, 2024Complaint4
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Sep 11, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
May 1, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Jun 15, 2025
$14,017
Ownership & Operations
Who Operates This Facility
Eastland Memorial Hospital District
for profit
PMG OPCO WACO, LLC
DANIEL BROADWAY
Ownership & Management
Owners
Eastland Memorial Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit ridgecresthc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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