Ridgecrest Community Care Center
Strong Medicare quality ratings; families often praise beautiful, well-maintained campus grounds. Still worth an in-person visit.
based on 25 Google reviews
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What this means for your family
While the facility presents a beautiful environment and has some dedicated staff, the recent, severe reports of medical neglect and poor communication are deeply concerning. If you consider this facility, you must conduct an unannounced visit during night hours and request a detailed plan for how they manage medical records and patient hydration.
Google Reviews
Google Reviews
25 reviews on Google“Ridgecrest Community Care Center receives highly polarized feedback, with recent reviews showing a sharp divide between families who praise the facility's atmosphere and those reporting severe neglect. While some families appreciate the scenic grounds and friendly staff, others cite critical failures in medical oversight, poor communication regarding patient health, and hygiene concerns such as bed bugs and dehydration.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus grounds
- Friendly and engaging staff interactions
- Effective short-term rehab outcomes
- Active social and holiday-themed events
Concerns
- Inadequate night shift staffing and slow response times (mentioned by 3 reviewers)
- Poor medical oversight and inconsistent record keeping (mentioned by 3 reviewers)
- Poor food quality and nutritional standards (mentioned by 3 reviewers)
- Unprofessional or inexperienced CNA staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1The campus grounds look beautiful; how often are the outdoor spaces used for resident activities?
- 2We love seeing how much you value resident engagement; what kind of holiday or social events are planned for the upcoming months?
- 3Could you walk us through your process for medication management and how you ensure records are kept up to date?
- 4What is the protocol for medical oversight and responding to resident needs during the overnight hours?
- 5How would you describe the current dining experience and what steps are being taken to ensure nutritional variety for the residents?
- 6How do you support and train your CNA staff to ensure they have the experience needed to provide consistent care?
Personalized based on this facility's data
Key Review Excerpts
“The nurses took my mom off feeding and water for two days and she became dehydrated with a UTI (that they said she did not have) and ended up having a setback and another stroke.”
“My mother has had Bed Bugs in her bed Twice now! That is a health hazard. I’ve taken her over the counter medicine At least three times for them to administer to her which they have “lost” !”
“The night shift take 4 to 5 hours to make rounds to check to see if they diaper needs change, be all on da phone, sleep in the lobby, & ect”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Ridgecrest Community Care Center has 18 deficiencies across five surveys, with families filing three complaints that led to violations including failure to report suspected abuse and poor communication about resident conditions. The facility shows recurring issues with medication management, safety hazards, and care planning that persist across multiple years, though all violations have correction dates indicating the facility addressed identified problems.
Apr 2, 2025Routine5
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 6, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Mar 20, 2024Routine6
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Feb 7, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Feb 1, 2023Routine4
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Environmental Deficiencies
Keep all essential equipment working safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Ownership & Operations
Who Operates This Facility
Ridgecrest Community Care Center
nonprofit
Chain Affiliation
Commcare Corporation
16 facilities nationwide
Chain avg rating: 3.1/5 · Rank 7 of 14
Ownership & Management
Owners
Commcare Corporation
Owner · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit ridgecrestccc.com
Medicare data downloads
Original nursing home datasets
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