The Oaks
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 46 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- High staff turnover (66%)
Below average in LA · Critically understaffed (RN) · $27,005 in fines
What this means for your family
The Oaks offers a warm environment and skilled therapy services that many families appreciate. However, due to serious reports regarding communication lapses and staff conduct, we strongly advise you to conduct an unannounced visit and speak directly with the nursing director about their protocols for patient advocacy and family updates.
Google Reviews
Google Reviews
46 reviews on Google“The Oaks receives polarized feedback, with many reviewers praising the friendly, kind staff and warm environment, while others report serious concerns regarding communication and professional conduct. Families should be aware of specific allegations of verbal abuse and neglect, which contrast sharply with the positive experiences of others. The facility appears to struggle with consistency in care and administrative responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and kind nursing staff
- Warm, welcoming environment
- Skilled physical and occupational therapy
- Clean, well-maintained private rooms
Concerns
- Poor communication and lack of empathy from administration (mentioned by 3 reviewers)
- Unprofessional or rude behavior by staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how kind and friendly the nursing staff is here; how do you foster that culture of care among your team?
- 2How do you ensure that family members are kept consistently updated on changes in a resident's health or daily well-being?
- 3What specific steps is the facility taking to increase staffing levels and support the care team?
- 4Can you tell us about the types of daily activities or social programs available to keep residents engaged and active?
- 5How is the medical team structured to handle unexpected health changes or emergencies during the night?
- 6What is the process for addressing any concerns or feedback from families to ensure we are all communicating effectively?
Personalized based on this facility's data
Key Review Excerpts
“My first day and every one following, ppl introduced themselves to me and asked if I needed anything. Private room and bathroom and window unit to control temp to my comfort. Meals were good except for. A couple of times. Skilled physical therapy and occupational therapy.”
“I am thankful for the help, concern and communication given to me for a friend at The Oaks. It is a blessing to know they are being cared for.”
“I am deeply disappointed and concerned about the quality of care provided at The Oaks. Our experience with this facility has been nothing short of troubling... our family witnessed and reported an alarming incident of horrifying verbal abuse.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, resulting in 11 of 17 total deficiencies being complaint-triggered, including serious issues with resident protection from abuse and neglect. The most recurring problems involve safety hazards and accident prevention (cited four times), medication management, and resident rights violations. While all deficiencies show correction dates, the pattern of repeated safety issues and family complaints raises concerns about care quality.
Feb 24, 2026Complaint2
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 11, 2025Routine1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jun 11, 2025Complaint6
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Jun 12, 2024Routine4
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nov 29, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 11, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Federal Penalties
Fine
Nov 29, 2023
$27,005
Ownership & Operations
Who Operates This Facility
The Oaks
for profit
Ownership & Management
Owners
Jeffrey M Ashbrook Testamentary Trust
Owner · Organization
Ashbrook, Michael
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit theoaksmonroe.com
Medicare data downloads
Original nursing home datasets
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