Landmark Nursing & Rehabilitation Ctr of West Mon
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 42 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- High staff turnover (54%)
Above average in LA · Critically understaffed (RN) · Chain outperformer · $20,869 in fines · Very few deficiencies
What this means for your family
While the therapy department is highly regarded, the facility has a concerning pattern of reports regarding neglect and poor communication. We strongly advise you to conduct an unannounced visit during evening or weekend hours to observe staffing levels and resident care firsthand before making a decision.
Google Reviews
Google Reviews
42 reviews on Google“Landmark Nursing & Rehabilitation Center of West Monroe receives polarized feedback, with many residents and families praising the therapy department and staff kindness, while others report severe neglect and communication failures. While some long-term residents describe the facility as a 'home' with excellent care, multiple critical reviews highlight serious concerns regarding patient hygiene, medical oversight, and staffing levels. Families should be aware of the significant disparity between the glowing testimonials and the reports of neglect.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded physical and occupational therapy department
- Many staff members described as compassionate and kind
- Active engagement and activities for residents
- Clean and well-maintained facility environment
Concerns
- Neglect of basic hygiene and personal care (mentioned by 3 reviewers)
- Understaffing, particularly on night shifts (mentioned by 2 reviewers)
- Poor communication and difficulty reaching staff (mentioned by 2 reviewers)
- Medical mismanagement or failure to address health issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We are so glad to see how much management engages with feedback here; how does the team use resident and family input to improve daily care?
- 2The therapy department comes highly recommended, so could you tell us more about how the physical and occupational therapists work with residents to meet their mobility goals?
- 3What specific steps are in place to ensure medication is administered accurately and that any changes in health are communicated to the family immediately?
- 4How does the facility ensure that personal hygiene and grooming needs are consistently met, especially during the overnight hours?
- 5We love hearing about the active environment here; what kind of social activities or group engagements are available for residents to stay connected?
- 6How does the nursing team handle communication with family members if a medical issue arises or if there is a change in a resident's condition?
Personalized based on this facility's data
Key Review Excerpts
“The only saving grace for this facility is its PT, OT and Speech Therapy department. There are one or two nurses and CNA's that may care but in my experience 98% DO NOT care and fill put out with there job there.”
“This place left my love one in a urine filled pamper all day the STAFF STOLE all her clothing we had to take her home full of poop and pee and hire a private sitter… don’t step foot in this place the thieving staff doesn’t care.”
“My grandmother has been there for 4 days and we got a call from landmark saying that she had to go to the hospital for a “fever” and me and my mother went to the hospital to talk to the doctors and come to find out she got overdosed and was sent up there for being “unresponsive””
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
12
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 8 complaint-triggered deficiencies where families reported issues, primarily involving protection from abuse and neglect, medication management, and care planning. Recent complaints in 2024 involved safety hazards, abuse protection failures, and staff competency issues. While most deficiencies show correction dates, the recurring nature of abuse protection violations and medication errors, combined with multiple family complaints, suggests ongoing quality concerns that warrant careful investigation before considering placement.
Mar 10, 2026Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Mar 10, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 15, 2025Routine5
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Sep 5, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jun 5, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 10, 2024Routine3
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Federal Penalties
Fine
Sep 5, 2024
$12,851
Fine
Jun 5, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Landmark Nursing & Rehabilitation Ctr of West Mon
for profit
Chain Affiliation
Central Management Company
21 facilities nationwide
Chain avg rating: 2.5/5 · Rank 11 of 21
Ownership & Management
Owners
Kisatchie Health, LLC
Owner · Organization
Prico, INC
Owner · Organization
William Henry Ledbetter Jr Estate
Owner · Organization
Cantrell, Jeffrey Lee
Owner
Zimmerman, Freda
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit landmarknursingandrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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