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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 42 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 35% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Landmark Nursing & Rehabilitation Center of West Monroe receives polarized feedback, with many residents and families praising the therapy department and staff kindness, while others report severe neglect and communication failures. While some long-term residents describe the facility as a 'home' with excellent care, multiple critical reviews highlight serious concerns regarding patient hygiene, medical oversight, and staffing levels. Families should be aware of the significant disparity between the glowing testimonials and the reports of neglect.
Quality Themes
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Concerns
Rating Trends
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Distribution · 46 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The only saving grace for this facility is its PT, OT and Speech Therapy department. There are one or two nurses and CNA's that may care but in my experience 98% DO NOT care and fill put out with there job there.”
“This place left my love one in a urine filled pamper all day the STAFF STOLE all her clothing we had to take her home full of poop and pee and hire a private sitter… don’t step foot in this place the thieving staff doesn’t care.”
“My grandmother has been there for 4 days and we got a call from landmark saying that she had to go to the hospital for a “fever” and me and my mother went to the hospital to talk to the doctors and come to find out she got overdosed and was sent up there for being “unresponsive””
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows concerning patterns with 8 complaint-triggered deficiencies where families reported issues, primarily involving protection from abuse and neglect, medication management, and care planning. Recent complaints in 2024 involved safety hazards, abuse protection failures, and staff competency issues. While most deficiencies show correction dates, the recurring nature of abuse protection violations and medication errors, combined with multiple family complaints, suggests ongoing quality concerns that warrant careful investigation before considering placement.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Sep 5, 2024
$12,851
Fine
Jun 5, 2024
$8,018
Landmark Nursing & Rehabilitation Ctr of West Mon
for profit
Central Management Company
21 facilities nationwide
Chain avg rating: 2.5/5 · Rank 11 of 21
Owners
Kisatchie Health, LLC
Owner · Organization
Prico, INC
Owner · Organization
William Henry Ledbetter Jr Estate
Owner · Organization
Cantrell, Jeffrey Lee
Owner
Zimmerman, Freda
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
42 reviews from families & visitors
Official Website
Visit landmarknursingandrehab.com
Medicare data downloads
Original nursing home datasets
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