Richmond Pines Healthcare and Rehabilitation Cente
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 24 Google reviews
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What this means for your family
While recent renovations and positive reports suggest the facility is improving, the history of serious neglect concerns warrants caution. We strongly recommend that you conduct unannounced visits during weekends or evenings to observe staffing levels and response times firsthand before making a decision.
Google Reviews
Google Reviews
24 reviews on Google“Richmond Pines Healthcare and Rehabilitation Center presents a polarized experience for families, with recent reviews highlighting significant facility renovations and a welcoming atmosphere, while older and some recent negative reports cite severe concerns regarding basic hygiene, neglect, and slow response times. Families should be aware of a stark divide between those who report their loved ones are thriving and those who describe a lack of attentive care and poor communication from nursing staff.”
Quality Themes
Tap a score for detailsStrengths
- Recently renovated, clean facility
- Welcoming and friendly front-line staff
- Engaging activities for long-term residents
- Effective rehabilitation care for some patients
Concerns
- Neglect of basic hygiene and patient care (mentioned by 4 reviewers)
- Slow or unresponsive nursing staff to call lights (mentioned by 3 reviewers)
- Poor communication and difficulty reaching nursing staff by phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent renovations, how have these physical upgrades impacted the daily activities and social engagement opportunities for long-term residents?
- 2I noticed the CMS health inspection rating is currently a 3/5; what specific steps is the leadership team taking to address those findings and improve the quality of care?
- 3We have read that communication can sometimes be a challenge; what is the best way for family members to stay in regular contact with the nursing team regarding their loved one's daily status?
- 4When a resident uses their call light, what is the standard protocol for response times, and how do you ensure that basic hygiene needs are addressed promptly?
- 5Since staffing levels are a priority for us, could you walk us through how you manage shift handovers to ensure consistent care and clear communication between the day and night nursing staff?
- 6How does your team handle medical emergencies or sudden changes in a resident's health condition, and at what point is a family member typically notified?
Personalized based on this facility's data
Key Review Excerpts
“My mom was a short term patient. She was there for physical and occupational therapy after 3 mini strokes. She laid in there for 4 days before they evaluated her, which made her worse. The therapy was minimal.”
“My MIL has come out of her shell and is involved in the daily activities and is really thriving. Thank you to Fran and all the staff who do such an amazing job!”
“Most of the staff showed no concern at all for the well being of the residents and families. Clothes and personal items were missing, after hours you wait 10 minutes to get in, walk the halls and staff don't speak to you but sit at the desk on their phone with patience lights blinking.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Richmond Pines has 31 deficiencies across five surveys, with one complaint filed by a family regarding nurse staffing information posting. The most recurring issues involve medication management, fire safety systems, and daily care assistance. While most violations have been corrected, recent surveys in 2024-2025 show ongoing problems with medication errors and pharmacy services, suggesting some care quality issues persist.
Dec 18, 2025Routine5
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Jan 15, 2025Complaint1
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Sep 18, 2024Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
May 12, 2022Routine16
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure electrical receptacles or cover plates have distinctive color or marking.
Jul 16, 2020Routine3
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Ownership & Operations
Who Operates This Facility
Richmond Pines Healthcare and Rehabilitation Cente
for profit
Chain Affiliation
Principle Long Term Care
44 facilities nationwide
Chain avg rating: 3.1/5 · Rank 30 of 44
Ownership & Management
Owners
Hill, Raymond
Owner (parent company)
Hill, Robert
Owner (parent company)
Hill, Stephen
Owner (parent company)
Boice, Gale
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit richmondpinescare.com
Medicare data downloads
Original nursing home datasets
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