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Assisted Living

Hamlet House

Families consistently rate this highly — reviewers highlight compassionate and attentive staff. Schedule a visit to confirm the fit.

632 Freeman Mill Road, Hamlet, NC 2834560 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.9/5

based on 8 Google reviews

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What this means for your family

Hamlet House is an excellent choice for families seeking a clean, social, and highly compassionate care environment. The staff's dedication to resident dignity is a standout feature that provides peace of mind for caregivers.

Google Reviews

Google Reviews

8 reviews on Google
Hamlet House is highly regarded for its clean, welcoming environment and a staff that is described as compassionate, attentive, and thorough. Families can expect a lively community atmosphere where residents participate in social activities and enjoy a tidy living space.

Quality Themes

Tap a score for details
Food5.0Staff10.0Clean10.0Activities9.0MedsN/AMemoryN/ACommsN/AValue9.0

Strengths

  • Compassionate and attentive staff
  • Clean and well-maintained environment
  • Lively and social resident community
  • Good value for private rooms

Rating Trends

Tap a year to see what changed

2344.02019(1)5.02022(2)5.02025(1)5.02026(4)

Distribution · 8 analyzed

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How They Respond to Reviews

38%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1It's wonderful to see how much care goes into keeping the facility so clean and well-maintained; what is your routine for ensuring the common areas stay that way?
  • 2We noticed how much the team values interacting with families through your responses; how often do staff members check in with us as family members?
  • 3The community seems very lively and social based on what we've heard; what are some of the favorite group activities or social events that residents participate in together?
  • 4Since the facility is a cozy size with 60 residents, how do you ensure that every individual receives that attentive, personalized care mentioned by others?
  • 5In the event of a medical emergency during the night, what is the specific protocol for getting help to a resident's room?
  • 6We are looking for a good value for a private room; could you walk us through what is included in the monthly cost for a private space here?

Personalized based on this facility's data


Key Review Excerpts

As a healthcare professional, I truly appreciate the level of care provided at Hamlet House Assisted Living. The staff are attentive, compassionate, and consistently prioritize resident dignity and safety.

Healthcare professional · 2026★★★★★

It was very clean and the residents were having a blast! They were all gathered in the front eating, smiling and dancing!

Visitor · 2026★★★★★

My father in law is a resident there and we love the people and nurses. Everyone is so nice when we stop in. He likes it alot.

Long-term resident's family · 2022★★★★★
Source: 8 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

16total
18deficiencies
Feb 27, 2025Other
Qualifications Of Medication StaffD 125

The facility failed to ensure that one of three sampled medication aides had the required documentation of state-approved medication administration training. Specifically, the employee's file contained a non-state approved certificate and lacked the required 5-hour, 10-hour, or 15-hour training certificate.

Feb 27, 2025Other
Qualifications Of Medication StaffD 125

The facility failed to ensure that one of three sampled medication aides had the required documentation of the state-approved 5-hour, 10-hour, or 15-hour medication administration training. A review of the staff member's record showed a non-state approved certificate for a 15-hour medication technician manual instead of the required state-approved training.

Jul 12, 2023Other
Health CareD 273

The facility failed to ensure appropriate referral and follow-up for a resident's acute health care needs. Specifically, the facility did not follow up with the primary care provider regarding an endocrinology referral and a 16-pound weight gain observed over a two-month period.

Aug 1, 2022Complaint
Personal Care and SupervisionD 271

The facility failed to ensure staff immediately responded to an emergency for a resident with full code orders. Specifically, the facility failed to provide cardiopulmonary resuscitation (CPR) to a resident who was found unresponsive.

Aug 1, 2022Complaint
Personal Care and SupervisionD271

The facility failed to ensure staff immediately responded to an emergency for one resident by not providing cardiopulmonary resuscitation (CPR) despite the resident having full code orders. The resident was found unresponsive and had no pulse, but the necessary resuscitation measures were not initiated as required by policy.

May 18, 2022Follow-up
Health CareD 273

The facility failed to ensure proper referral and follow-up for residents' health needs. Specifically, staff failed to notify the primary care provider for two residents regarding symptoms of shortness of breath and heart palpitations. Additionally, one resident did not receive necessary cardiac medication for seven days, and another resident had repeated medication refusals for diabetes, pain, and electrolyte imbalances.

May 18, 2022Follow-up
Health CareD 273

The facility failed to notify the primary care provider for two residents experiencing significant health changes, including increased shortness of breath and heart palpitations. Additionally, one resident did not receive essential cardiac medication for seven days, and another resident experienced repeated medication refusals for diabetes, pain, and electrolyte imbalances.

Feb 18, 2022Other
Housekeeping and FurnishingsD 079

The facility failed to maintain an uncluttered and safe environment by storing oxygen canisters in an unsecured manner on the floor in resident rooms and the oxygen storage room. Additionally, oxygen canisters were found on a resident's rollator without proper stands or racks to prevent tipping.

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References & Resources

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