See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Pruitthealth-Rockingham

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

804 South Long Drive, Rockingham, NC 28379120 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 73 Google reviews

5
4
3
2
1
Pruitthealth-Rockingham Nursing Home in Rockingham, NC — Street View
Street View

Watch Pruitthealth-Rockingham

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (9 vs median 4.0)

Below average in NC · Below recommended RN staffing · Below chain average · No penalties on record

Source: Medicare data

What this means for your family

While recent reviews highlight a positive shift in facility atmosphere and admissions support, the facility has a history of serious clinical and hygiene-related complaints. Families should conduct an in-person tour, specifically checking the cleanliness of resident rooms and asking for a detailed plan on how medication administration is tracked for new admissions.

Google Reviews

Google Reviews

73 reviews on Google
PruittHealth-Rockingham receives highly polarized feedback, with many recent reviews praising the facility's admissions process, remodeled environment, and dedicated staff. However, several families have reported serious concerns regarding neglect, poor hygiene, and medication management, suggesting a significant inconsistency in the quality of care provided.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean4.0Activities9.0Meds2.0MemoryN/AComms5.0ValueN/A

Strengths

  • Helpful and professional admissions team
  • Remodeled facility with private rooms
  • Compassionate and attentive nursing staff
  • Strong rehab therapy services

Concerns

  • Poor hygiene and strong odors (urine/feces) in the facility (mentioned by 3 reviewers)
  • Neglect leading to bed sores or physical decline (mentioned by 3 reviewers)
  • Medication management and administration delays (mentioned by 2 reviewers)
  • Unprofessional staff behavior and lack of communication (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'20(1)'22(1)'24(16)'26(5)

Distribution · 78 analyzed

5
57
4
4
3
6
2
2
1
9
12 reviews posted between May 12, 2025May 12, 2025 · 12 were 5-star
10 reviews posted between Jul 2, 2025Jul 2, 2025 · 10 were 5-star

How They Respond to Reviews

60%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the facility has been recently remodeled; how do you maintain the cleanliness and air quality in the hallways and resident rooms on a daily basis?
  • 2With 120 residents, what is your specific process for ensuring medication administration remains timely and accurate for each individual?
  • 3We read that your admissions team is very helpful, and we appreciate how active you are in responding to feedback online; how do you ensure that same level of clear communication continues once a resident is settled in?
  • 4Given the importance of skin integrity for long-term residents, what is your facility’s protocol for monitoring and preventing pressure sores?
  • 5What kind of daily activities or social programs are currently available to help residents stay engaged and connected with the community?
  • 6How does your nursing team coordinate with families if there is a sudden change in a resident's health status or a medical emergency?

Personalized based on this facility's data


Key Review Excerpts

The day shift CNAs just sit around and watch the residents run into each other with their wheelchairs and argue amongst themselves.

Family member · 2024☆☆☆☆

The smell was sickening and I saw several roaches. The lady beside me kept moving her bed up and down trying to get comfortable because she said she had sores on her behind.. one time she moved and the front of her bed fell into the floor.

Rehab patient · 2023☆☆☆☆

The social worker, nurses and aides treat residents with patience, dignity, and genuine kindness. The facility is clean, well-maintained.

Family member · 2025★★★★★
Source: 73 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.70hrs
93%
Registered nurses for medical care
Total Nursing
3.36hrs
82%
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
12.1%
NC
5.4%
Richmond
20.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.4%
Better than Avg
Here
3.4%
US
15.3%
NC
20.2%
Richmond
14.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.2%
Better than Avg
Here
6.2%
US
14.4%
NC
16.4%
Richmond
12.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
93.4%
NC
91.7%
Richmond
90.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
NC
94.1%
Richmond
92.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility14.1%
Better than Avg
Here
14.1%
US
19.4%
NC
21.0%
Richmond
14.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.3%
Better than Avg
Here
95.3%
US
79.8%
NC
78.1%
Richmond
74.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.9%
Better than Avg
Here
94.9%
US
81.8%
NC
80.1%
Richmond
78.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NC
1.5%
Richmond
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
Well above state avg (5.6)
4 complaint-triggered

This facility has a concerning pattern with 54 deficiencies across four surveys, including five issues triggered by family complaints about resident protection and care quality. The most persistent problems involve resident assessment and care planning, fire safety systems, and protecting residents from abuse or neglect. While all deficiencies show correction plans, families have filed formal complaints about fundamental care issues including pressure ulcer treatment and resident rights violations, suggesting ongoing quality concerns families should investigate thoroughly.

Feb 24, 2025Routine
14
0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Feb 24, 2025Complaint
4
0602Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Nov 16, 2023Routine
15
0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0638Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0640Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0694Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Aug 31, 2022Routine
20
0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0111Potential for harm · IsolatedCorrected

Construction Deficiencies

Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0584Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0585Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pruitthealth-Rockingham

Organization Type

for profit

Chain Affiliation

Chain Name

Pruitthealth

Chain Size

99 facilities nationwide

Chain avg rating: 2.8/5 · Rank 76 of 94

Ownership & Management

Key personnel

Hoang, DustinW-2 Managing EmployeeLapointe, KimberlyW-2 Managing EmployeeOlarte-Helbing, MarissaW-2 Managing EmployeePruitt, NeilOfficer / DirectorPruitt, NeilOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call