Richboro Rehabilitation & Nursing Center
Strong Medicare quality ratings; families often praise warm, attentive, and professional nursing staff. Still worth an in-person visit.
based on 279 Google reviews
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What this means for your family
Richboro Rehabilitation & Nursing Center is highly regarded for its physical therapy and dedicated administrative team, making it a strong choice for rehabilitation. However, families should be aware of reports regarding inconsistent night-shift staffing and responsiveness; we recommend asking specifically about the night-shift staffing ratios and how call-bell response times are monitored during off-hours.
Google Reviews
Google Reviews
279 reviews on Google“Richboro Rehabilitation & Nursing Center is widely praised by families for its compassionate, attentive staff and clean, well-maintained facility. Many reviewers highlight the effectiveness of the physical therapy department and the helpfulness of specific administrative and nursing personnel in facilitating smooth transitions and ongoing care. While most feedback is highly positive, a small number of reviewers have raised serious concerns regarding night-shift staffing levels, responsiveness to call bells, and occasional lapses in patient care.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and professional nursing staff
- Highly effective physical therapy department
- Clean, well-maintained, and welcoming facility
- Responsive and helpful administrative and social services team
Concerns
- Understaffing during night shifts leading to slow response times (mentioned by 4 reviewers)
- Inconsistent quality or availability of meals (mentioned by 3 reviewers)
- Allegations of poor treatment or neglect by specific staff members (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 211 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With your physical therapy department being a noted strength, how do you tailor those programs to help residents maintain their independence?
- 3Could you walk me through how your staffing levels change during the overnight hours to ensure residents still receive prompt attention when they need it?
- 4I understand that meal quality can be a highlight for some; how do you gather feedback from residents to ensure the menu meets their preferences and nutritional needs?
- 5Given the importance of resident well-being, what specific protocols do you have in place to ensure consistent, high-quality care across all shifts?
- 6What does a typical daily activity schedule look like for a resident here, and how do you encourage social engagement among the 82 residents?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff were attentive and professional. There was plenty physical therapy staff available who were so encouraging and clearly knew what they were doing.”
“My dad came here for rehabilitative therapy and care after having a stroke. They take the absolute best care of him. They keep his facial hair just how he likes it, they keep the whole place clean and smelling nice, the decor is updated and well thought about.”
“Kelly and Jerome were instrumental to my being able to get my father the care he needed. They even advocated for him to stay there as it was his preference to stay there, when he needed dialysis, versus being transferred.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Richboro Rehabilitation & Nursing Center has 15 deficiencies across three surveys, with no complaints filed by families. The facility shows recurring issues in fire safety systems, meal services, and dietary operations across multiple inspections. While all deficiencies have correction plans, the pattern of repeated problems in safety systems and nutrition services suggests potential ongoing operational challenges that families should discuss during visits.
May 29, 2025Routine5
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Jun 18, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Jul 13, 2023Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Ownership & Operations
Who Operates This Facility
Richboro Rehabilitation & Nursing Center
for profit
Chain Affiliation
Prestige Healthcare Administrative Services
15 facilities nationwide
Chain avg rating: 3.4/5 · Rank 4 of 15 (Best)
Ownership & Management
Owners
Phrh Holdings LLC
Owner · Organization
Stern, Moshe
Owner (parent company)
Gold Pa Trust
Owner (parent company) · Organization
Silver Pa Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
279 reviews from families & visitors
Official Website
Visit rbrehab.com
Medicare data downloads
Original nursing home datasets
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