Brookdale Northampton
Families consistently rate this highly — reviewers highlight compassionate and attentive memory care staff. Schedule a visit to confirm the fit.
based on 26 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking high-quality memory care and a vibrant social atmosphere. The staff is frequently singled out for their compassion and ability to make residents feel at home. However, you should verify that communication protocols are strictly followed, as one family experienced difficulty getting a return call.
Google Reviews
Google Reviews
26 reviews analyzed“Families considering Brookdale Northampton can expect a highly regarded community, particularly noted for its compassionate memory care staff and engaging social activities like cocktail hours and bingo. While the majority of reviewers praise the delicious food and clean, spacious grounds, one instance of poor communication regarding a phone call was noted. Overall, the facility is frequently commended for treating residents like family.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive memory care staff
- High-quality, delicious meal service
- Engaging social activities and events
- Clean and well-maintained facility
- Smooth transition and move-in support
Concerns
- Communication lapses regarding family inquiries
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the quality of the meals here; could you tell us more about how the menu is planned and if there are options for specific dietary needs?
- 2Since we are looking for a vibrant environment, what kind of social activities or special events are currently popular among the residents?
- 3How does the care team handle communication with family members to ensure we are always kept up-to-date on our loved one's well-being?
- 4What is the protocol for managing medical emergencies or sudden changes in health during the overnight hours?
- 5We noticed the facility is very well-maintained; how often are the common areas and resident rooms deep-cleaned?
- 6For residents who may need extra cognitive support, what specific features of your memory care program help them stay engaged?
Personalized based on this facility's data
Key Review Excerpts
“Arleen and the staff have been awesome with mom, both physically and mentally. They have been a real pleasure to even work with, keep us informed about mom's overall condition and are receptive and responsive to the few issues we have had.”
“The property & grounds are immaculate & very spacious. This will be the perfect home for my auntie.”
“Our brother was treated with compassion and respect and all his daily needs were met -- from housekeeping to meals -- which was a great relief to us.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2022 and 2025, Brookdale Northampton underwent 58 inspections, resulting in 23 clean reports and 75 recorded violations. Reported findings include issues with documentation accuracy, incomplete resident screenings, and inconsistencies regarding emergency contact information and incident reporting procedures.
Dec 30, 2025Routine
A 'Sorry, We're Closed' sign was blocking the egress from the ground floor SDCU emergency exit.
A large cloth tarp was stored at the base of the boiler in the boiler room.
A resident's most recent medical evaluation was not completed at least annually.
Resident medications were found located in the Clare Bridge medication cart's narcotics box.
Jun 2, 2025Routine
The home failed to report a resident incident to the Department within the required 24-hour timeframe.
Unlabeled bottles of Super B Complex and Women's Daily Vitamin belonging to unknown residents were found in the medication cart.
Multiple instances were identified where prescribed medications were not administered according to the prescriber's directions.
Mar 31, 2025RoutineCleanReport
No deficiencies found during this inspection.
Apr 11, 2024Routine
The resident-home contract for Resident 71 was not signed by the resident.
Resident 1's record lacked a signed statement acknowledging receipt of resident rights and complaint procedures.
The memory care medication cart contained cigarette packs and plastic utensils in a section used for medications.
Sep 28, 2023Routine
The home failed to submit an incident report to the Department following an unwitnessed fall involving a resident head injury.
Resident shower log book and narcotic book were left unlocked, unattended, and accessible to visitors.
Staffing levels were insufficient to meet resident needs, resulting in a resident not receiving required toileting assistance and long wait times for call bells.
Sep 14, 2022Routine
The home's copy of 55 Pa. Code Chapter 2600 was not posted in a conspicuous and public place.
The home failed to report several incidents, including resident injuries and an abuse report, to the Department within the required 24-hour timeframe.
A refund check for a deceased resident was not issued within the required timeframe following the removal of personal property.
Jan 31, 2022Routine
A resident's Personal Service Plan was not updated to reflect a change to honey thick liquids following an oropharyngeal motility study.
Jun 3, 2021Routine
A copy of the current licensing inspection summary was not posted in a conspicuous and public place.
The quality management plan meeting did not include measures to address issues identified during the May 3, 2021, review.
The administrator was present in the home for an average of only 8 hours per week during May 2021, failing to meet the 20-hour requirement.
Written emergency procedures were not submitted to the local emergency management agency for the 2020 calendar year.
Ownership & Operations
Who Operates This Facility
Brookdale Senior Living Communities INC
for profit
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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