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Assisted Living

Rich Square Manor

Families consistently rate this highly — reviewers highlight friendly and positive staff. Schedule a visit to confirm the fit.

400 North Main Street Rich, Square, NC 2786932 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
5.0/5

based on 5 Google reviews

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What this means for your family

The facility appears to have a very caring and positive staff culture, which is a significant benefit for resident well-being. However, because the recent reviews lack detail, families should visit in person to evaluate the dining, cleanliness, and specific care protocols.

Google Reviews

Google Reviews

5 reviews analyzed
Rich Square Manor is highly regarded for its friendly staff and positive atmosphere, with specific praise for individual caregivers' dedication. While the facility is described as beautiful, most reviews are brief and do not provide detailed information regarding dining or specific medical services.

Quality Themes

Tap a score for details
FoodN/AStaff10.0CleanN/AActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Friendly and positive staff
  • Beautiful facility
  • Compassionate individual caregivers

Rating Trends

Tap a year to see what changed

2345.02020(1)5.02024(1)5.02025(2)5.02026(1)

Distribution

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How They Respond to Reviews

20%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Since the facility is so beautiful, could you show us which common areas the residents spend the most time in together?
  • 2We've heard such wonderful things about the warmth of your team; how do the caregivers get to know the unique personalities of each resident?
  • 3With a cozy community of 32 residents, how do you ensure everyone stays socially engaged and involved in daily activities?
  • 4How does the staff handle medical needs or unexpected health changes during the overnight hours?
  • 5It's great to see the owner engages with the community online; how often does the management team interact directly with residents and their families?
  • 6What kind of personalized care plans are in place to ensure the compassionate atmosphere mentioned by others is maintained for every individual?

Personalized based on this facility's data


Key Review Excerpts

Ebony Is a very positive woman , who gives off positive energy & loves all her residents & also her job , great job ebony. ❤️

Resident/Family member · 2020★★★★★

Beautiful facility, friendly staff!

Reviewer · 2026★★★★★
Source: 5 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

9total
10deficiencies
Jul 12, 2022Complaint
Housekeeping And FurnishingsD 074

The facility failed to maintain clean and well-repaired resident rooms, as evidenced by debris, dust, food, and used masks under beds, as well as spiders and webs in bathrooms. Additionally, there were stains on walls and floors in common areas and resident rooms, along with wall damage and holes in several rooms.

Jul 12, 2022Complaint
Housekeeping and FurnishingsD074

The facility failed to keep resident rooms, bathrooms, and common areas clean and in good repair. Specific observations included debris, food, and used masks under beds, spider webs and spiders in bathrooms, stains on floors and walls, and holes in walls.

Feb 11, 2020Follow-up
Nutrition and Food Service: Therapeutic DietsD310

The facility failed to ensure that nectar-thickened liquids and double portions were served as ordered by the primary care provider for two sampled residents. Specifically, one resident required a pureed diet with double portions and nectar-thickened liquids, but the facility failed to meet these dietary requirements.

Feb 11, 2020Follow-up
Nutrition and Food ServiceD 310

The facility failed to ensure that therapeutic diets, including nectar thickened liquids and double portions, were served as ordered by the physician. Specifically, two out of three sampled residents were not receiving their prescribed mechanical soft, pureed, or thickened liquid diets.

Dec 29, 2016Follow-up
Housekeeping And FurnishingsD 074

The facility failed to maintain clean and well-repaired walls, floors, ceilings, and furnishings. Specific issues included dusty air vents, baseboards with wax buildup or separation from walls, damaged linoleum, broken window blinds, and peeling paint on equipment.

Sep 30, 2015Complaint
Housekeeping And FurnishingsD 074

The facility failed to maintain clean and well-repaired walls, ceilings, and floors. Observations revealed sticky, stained, and waxy floor buildup in the living room, dining room, hallways, and several resident rooms. Additionally, bathroom baseboards were found to be stained and detaching from the walls.

Jul 10, 2015Complaint
Housekeeping And FurnishingsD074

The facility failed to maintain walls, ceilings, floors, and furnishings in a clean and good repair. Specific issues included scraped and chipped paint on walls and doors, rust on metal plates and window frames, and built-up dirt and grime on baseboards, floors, and handrails. Additionally, a hole was found in a resident room wall, and there was significant brown staining on the floor and tiles in room #4.

Jul 10, 2015Other
Housekeeping And FurnishingsD074

The facility failed to ensure that floor coverings and surfaces were kept clean and in good repair. Specific issues included floors with brown stains, wax buildup, and sticky surfaces in several resident bathrooms, as well as dusty handrails in the dining room.

Housekeeping And FurnishingsD074

The facility failed to maintain clean and well-repaired walls, ceilings, floors, and furnishings. Observations revealed scraped paint on door frames and walls, holes in bathroom walls, and built-up dirt and grime on floors and baseboards in multiple resident rooms and common areas.

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References & Resources

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