Pine Forest Rest Home
Families consistently rate this highly — reviewers highlight friendly and welcoming staff. Schedule a visit to confirm the fit.
based on 17 Google reviews
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What this means for your family
This facility offers a charming environment with staff members who many find to be exceptionally kind and family-oriented. However, families should investigate the room layouts and bathroom access, as there are reports of shared hallway bathrooms and inconsistent food quality.
Google Reviews
Google Reviews
17 reviews analyzed“Families may find a warm, family-like atmosphere and friendly staff, with some visitors noting the facility feels charming and clean. However, there are significant concerns regarding room amenities, specifically the lack of private bathrooms, and reports of poor food quality and unprofessional staff behavior during visits.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming staff
- Clean and charming environment
- Positive community atmosphere
Concerns
- Lack of private bathrooms in resident rooms
- Poor food quality and nutritional variety
- Unprofessional staff communication with families
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Since the facility has such a charming and clean environment, could you tell me more about how the shared bathroom arrangements work for residents?
- 2We've heard wonderful things about the friendly and welcoming atmosphere here; what kind of social activities or community events do the residents participate in together?
- 3Could you walk me through the process for how staff updates family members on a resident's well-being or any changes in their health?
- 4What does a typical weekly menu look like, and are there opportunities to request specific nutritional variety or dietary adjustments?
- 5In the event of a medical emergency during the night, what is the protocol for contacting both medical professionals and the family?
- 6How do you ensure that the positive, community-focused atmosphere is maintained during daily care routines?
Personalized based on this facility's data
Key Review Excerpts
“The staff does an outstanding job of making it seem like family.”
“My great aunt was staying there and while we were there the staff was so nice just be sure not to go in or out the door in the middle of the building it makes the alarm go off”
“the people are nice and fun and the residents are funny and having a great time living there”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
May 16, 2024Complaint
The facility failed to ensure the implementation of physician's orders for one resident requiring weekly finger stick blood sugar (FSBS) checks. Records showed no FSBS data was collected or documented in the eMAR from March 2, 2024, through May 15, 2024, despite an order for weekly testing.
Oct 22, 2020Other
The facility failed to implement CDC and NC DHHS guidance regarding infection control during the COVID-19 pandemic. Specifically, staff and residents were not consistently wearing proper personal protective equipment (PPE), staff were not conducting required screenings, and social distancing was not maintained during communal activities.
Oct 22, 2020Other
The facility failed to implement CDC and NC DHHS guidance regarding infection control during the COVID-19 pandemic. Specifically, staff and residents were observed not wearing proper personal protective equipment, and staff were observed using cloth face coverings instead of medical masks. Additionally, the facility failed to ensure proper masking and social distancing protocols were maintained.
Jan 23, 2020Follow-up
The facility failed to ensure that residents on therapeutic diets, specifically No Concentrated Sweets (NCS) diets, were served meals as ordered by their physicians. Evidence included serving items like chocolate cake, pudding parfaits, and fruit crisp that did not meet dietary restrictions, as well as providing whole milk and canned peaches in light syrup to a resident with diabetes.
Sep 19, 2019Follow-up
The facility failed to ensure that all staff members had a criminal background check completed prior to their hire date. Specifically, a review of personnel records for two sampled employees revealed missing criminal background check documentation and lack of required consent forms.
Jan 13, 2016Other
The facility failed to verify that Staff A had no substantiated findings listed on the North Carolina Health Care Personnel Registry (HCPR). The Resident Care Coordinator was unaware that an HCPR check was required for all staff, mistakenly believing it only applied to medication aides.
The facility failed to ensure that 2 of 3 sampled staff members (Staff A and Staff C) were tested for tuberculosis disease using the required 2-step method. Personnel records showed only a single skin test for these employees, lacking the necessary second step within two weeks of hire.
Jan 13, 2016Other
The facility failed to ensure that 2 of 3 sampled staff members were tested for tuberculosis disease using the required 2-step method. Personnel records for Staff A and Staff C only showed documentation of a single skin test, failing to demonstrate the necessary second step of the testing protocol.
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References & Resources
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Google Reviews
17 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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