Reunion Plaza Healthcare & Rehabilitation
Strong Medicare quality ratings; families often praise skilled physical and occupational therapy teams. Still worth an in-person visit.
based on 133 Google reviews
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What this means for your family
This facility offers excellent physical and occupational therapy, which is a major strength for post-surgery recovery. However, you must be extremely vigilant regarding hygiene and call light response times, as multiple recent reviews highlight serious neglect and slow staffing during evening and weekend shifts.
Google Reviews
Google Reviews
133 reviews analyzed“Families considering Reunion Plaza should be aware of significant discrepancies between the highly praised rehabilitation therapy and serious reports of neglect. While many reviewers laud the physical therapy and certain nursing staff members, there are frequent, severe allegations regarding slow call light response times, hygiene neglect, and poor facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Skilled physical and occupational therapy teams
- Friendly and professional administrative staff
- Clean and organized facility during certain periods
- Compassionate activity programming
Concerns
- Slow response to call lights and neglect of basic needs (mentioned by 4 reviewers)
- Inadequate staffing levels, especially on weekends or evening shifts (mentioned by 3 reviewers)
- Facility cleanliness and unpleasant odors (mentioned by 3 reviewers)
- Issues with medication management and patient hygiene (mentioned by 2 reviewers)
- Difficulty communicating with management or reaching staff by phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides personalized responses by addressing reviewers by name and acknowledging specific details of their feedback. They handle negative reviews by offering direct contact information for management or stating that a resolution is already in progress.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; how do you tailor those programs to a resident's specific recovery goals?
- 2With the high standard of care reflected in your 5-star health inspection, what specific protocols do you have in place to ensure medication management is always precise and timely?
- 3How does the facility manage staffing during the evening and weekend shifts to ensure call lights are answered promptly and residents' basic needs are met?
- 4What steps does your team take to maintain a fresh and clean environment, especially regarding the daily upkeep of resident rooms and common areas?
- 5Could you tell us more about the activity programming and how you keep residents engaged and socially connected throughout the week?
- 6What is the best way for family members to stay in direct and consistent communication with the management team or nursing staff?
Personalized based on this facility's data
Key Review Excerpts
“Every member of the staff is excellent. From admissions to housekeeping to nursing, they are outstanding. My mother was in skilled nursing following a hip surgery and they really spent time with her and worked with her.”
“The entire staff and physical therapists were great. It was a pleasant experience and the food was really good!! Thanks everyone!!”
“My mother had been at Reunion Plaza for a year. She was wheelchair bound and suffered from later stages of Alzheimers. She recently passed away... The staff at Reunion took such great care of her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 34 measures
18
measures
12
measures
4
measures
Residents with depression symptoms
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing fire safety and building maintenance issues, with 19 deficiencies found across three surveys since 2023. The most recurring problems involve fire safety systems, electrical and gas equipment, and emergency exit requirements. While all deficiencies show correction dates, the pattern of repeated fire safety violations across multiple years suggests persistent infrastructure challenges that families should discuss with administrators before making placement decisions.
Aug 7, 2025Routine14
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Provide properly protected cooking facilities.
Jul 17, 2024Routine4
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
May 17, 2023Routine1
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Ownership & Operations
Who Operates This Facility
Stephens Memorial Hospital District
for profit
PMG OPCO TYLER, LLC
RICHARD J MCGUIRE
Chain Affiliation
Southwest Ltc
13 facilities nationwide
Chain avg rating: 3.4/5 · Rank 3 of 7 (Best)
Ownership & Management
Owners
Stephens Memorial Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
133 reviews from families & visitors
Official Website
Visit reunionplazahealthandrehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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