Azalea Trails Assisted Living and Memory Care Community
Families consistently rate this highly — reviewers highlight warm and compassionate caregiving staff. Schedule a visit to confirm the fit.
based on 100 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a beautiful, pet-friendly environment with outstanding dining and activities. However, because there are historical reports of serious care lapses and management friction, you should specifically ask about their current medication administration protocols and staff training frequency.
Google Reviews
Google Reviews
100 reviews analyzed“Azalea Trails is highly regarded by most families for its beautiful, recently remodeled facility and its exceptionally kind, attentive staff. While many reviewers praise the vibrant activity programs and high-quality dining, a small number of serious concerns have been raised regarding past medication errors and management attitude.”
Quality Themes
Tap a score for detailsStrengths
- Warm and compassionate caregiving staff
- Beautifully remodeled and clean environment
- Engaging and diverse activity programs
- High-quality dining and culinary services
- Pet-friendly atmosphere
Concerns
- Management attitude and professionalism (mentioned by 2 reviewers)
- Historical issues with medication management and training
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides highly personalized responses that frequently reference specific details from the review, such as staff names, food, or recent renovations. They use an enthusiastic, warm, and emotive tone to reinforce a sense of community care.
Questions for Your Tour
- 1We've heard wonderful things about the dining experience here; could you tell us more about how the culinary services are structured and what a typical meal looks like?
- 2The community looks beautifully remodeled and very clean; how do you ensure the environment stays engaging and stimulating for the residents throughout the day?
- 3Could you walk us through your specific protocols for medication administration and how you ensure staff are consistently trained on these processes?
- 4With the memory care certification, what kind of specialized, diverse activity programs do you have in place to engage residents with different levels of cognitive needs?
- 5In the event of a medical emergency or a change in health status during the night, what is the immediate procedure for resident care and family notification?
- 6We noticed you are a pet-friendly community, which is so important to us; how do residents typically interact with visiting pets or their own animals?
Personalized based on this facility's data
Key Review Excerpts
“The food is really good. The place is super clean. I would highly recommend Azalea Trails”
“The facility itself is beautiful, cheerful, and bright. It feels warm and welcoming rather than clinical. We especially appreciate that it’s pet-friendly”
“The care they received was good in the beginning, but went downhill drastically in the last several months.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Azalea Trails Assisted Living and Memory Care Community has faced recent inspections involving issues with food safety, living environment standards, and facility security. Notably, an administrative penalty of $2,250.00 was issued in October 2023 following violations related to maintaining a safe and decent living environment.
Oct 30, 2023EnforcementPenaltyReport
Administrative Penalty — 553.267(a)(3)(F) The facility failed to provide a safe and decent living environment.
Aug 3, 2023Routine
Health Code (3 violations)
The facility failed to provide a safe and decent living environment.
The facility failed to procure food from acceptable sources, or failed to handle food, subject to spoilage, as required.
The facility failed to prepare food according to established food preparation practices and safety techniques.
Apr 19, 2022Routine
Life Safety Code (3 violations)
The facility failed to provide proper locking devices
The facility failed to provide proper locking devices
The facility failed to provide an approved outdoor area for the segregated unit.
Ownership & Operations
Who Operates This Facility
5550 Old Jacksonville Highway Opco LLC
for profit
SAGORA SENIOR LIVING, INC
KRISTEN FAULKNER
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
100 reviews from families & visitors
Official Website
Visit azaleatrailsseniorliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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