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Retreat at Palisade, the

Limited public data on Retreat at Palisade, the. Call, tour, and ask to meet current residents' families — your own impression matters most.

3781 Heritage Ln, Palisade, CO 8152660 bedsLicensed & Active
Source: CO CDPHE — view official record
Google rating
3.0/5

based on 12 Google reviews

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What this means for your family

The facility appears to have undergone a significant decline in service quality over the last few years. Families should be very cautious regarding the current lack of administrative responsiveness and reported cleanliness issues; we strongly recommend an unannounced visit to verify current staffing levels and facility conditions before committing.

Google Reviews

Google Reviews

12 reviews on Google
The Retreat at Palisade faces significant criticism regarding its current management, cleanliness, and responsiveness. While older reviews from 2018 and 2019 highlight a welcoming, family-like atmosphere, recent feedback from 2025 and 2026 describes a facility struggling with poor communication, inadequate staffing, and subpar living conditions.

Quality Themes

Tap a score for details
Food1.0Staff3.0Clean2.0ActivitiesN/AMedsN/AMemoryN/AComms1.0ValueN/A

Strengths

  • Kind and knowledgeable staff during tours
  • Welcoming, family-like atmosphere (historical)
  • Accommodating initial intake process

Concerns

  • Poor communication and lack of responsiveness (mentioned by 2 reviewers)
  • Facility cleanliness and maintenance issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.02017(2)4.02018(3)5.02019(1)5.02023(1)5.02024(1)2.02025(2)2.02026(3)

Distribution · 13 analyzed

5
5
4
1
3
2
2
1
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We really appreciated how welcoming and kind everyone was during our initial walk-through; how do you maintain that family-like atmosphere for the residents daily?
  • 2What specific protocols are in place to ensure the facility remains clean, well-maintained, and comfortable for the residents?
  • 3Could you tell us a bit about the dining experience, specifically regarding the menu variety and how mealtime is managed?
  • 4How does the care team communicate important updates or changes in a resident's health to us as a family to ensure we are always in the loop?
  • 5What kind of daily activities or social outings are available to help residents stay engaged with the community?
  • 6In the event of a medical emergency or a sudden change in health during the night, what is the immediate process for care and notification?

Personalized based on this facility's data


Key Review Excerpts

The facility is in need of minor repairs and painting, and some of the common spaces are tight (ie: the hallways when two-directonal movement with walkers and wheelchairs are trying to pass each other).

Prospective family member · 2025★★★☆☆

I called your facility 3 times on mon Oct 6th , and again on oct 7th and no one would answer the phone. I was trying to set up placement for my mom and after calling and getting no answer I came to your facility, I got there at about 12:35 on the 7th, there was no one at the desk and no one around to talk to.

Prospective family member · 2025☆☆☆☆

My mom loves living there and the residents all feel like family. The staff is great and very caring.

Resident's family member · 2019★★★★★
Source: 12 Google reviews

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

10total
5deficiencies
Jan 23, 2025Complaint
N/A0000 & 9999

A revisit survey was completed on 1/23/25 for all previous deficiencies cited on 10/1/24. The facility is in compliance with all deficiencies that were cited. Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally

Jan 23, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Sep 30, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Sep 30, 2024Complaint
N/A0000, 2510, 2512 and 2 more

A licensure complaint, prompted by #CO34842 was completed on 10/1/24. Deficiencies were cited. Based on observation and interview, the residence failed to ensure the residence grounds were maintained to protect residents from hazards, affecting 41 current residents. Findings include: On 9/30/24 at 12:45 p.m., an environmental tour of the exterior grounds revealed that the courtyard area had a concrete pathway with two bushes, one on each side of the path. The two bushes had overgrown and needed to be trimmed as they posed a safety hazard. The two bushes had overgrown and blocked the pathway that lead from the residence to the residence parking lot. On 10/1/24 at 3:40 p.m., the administrator, the resident service director, the assistant administrator, and the regional director of operations all acknowledged the two bushes were not well maintained and posed a safety hazard because they block.. Based on observation and interview, the residence failed to keep grounds free from garbage and rubbish, affecting 41 current residents. Findings include: On 9/30/24 at 12:45 p.m., an environmental tour of the exterior grounds revealed the following:The external grounds near the south parking lot of the residence and near the path or the resident ' s designated smoking area contained a broken refrigerator, three washing machines, two dryers, a miniature refrigerator, three AC units, three speakers, a microwave, two wooden sawhorses, a nonoperational scooter, and an operational scooter. On 10/1/24 at 3:40 p.m., the administrator, the resident service director, the assistant administrator, and the regional director of operations stated they were all aware of the rubbish and acknowledged t.. Based on observation and interview, the resident failed to ensure the residence ' s window screens fit sufficiently tight at their perimeters to exclude pests, affecting 41 current residents.Findings include:On 9/30/24 at 12:45 p.m., an environmental tour of the exterior grounds revealed more than ten missing window screens throughout the residence, and residents with missing window screens had their windows open.On 10/1/24 at 3:40 p.m., the administrator, the resident service director, the assistant administrator, and the regional director of operations acknowledged that the residence had ten or more missing window screens, which resulted in the potential for a pest problem. THIS PORTION OF THE REPORT IS FOR INFORMATIONAL PURPOSES ONLY. No response is necessary.The residence was advised it must review and maintain the following processes in accordance with existing program regulations found at 6 CCR 1011-1, Chapter 7.14.21 The assisted living residence shall be responsible for complying with authorized practitioner orders associated with medication administration except for those medications which a resident self-administers. 12.1 The assisted living residence shall make available, either directly or indirectly through a resident agreement, the following services, sufficient to meet the needs of the residents: A. physically safe and sanitary environment including, but not limited to, measures to reduce the risk of potential hazards in the physical e..

Sep 30, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Sep 30, 2024Complaint
N/A0000 & 0626

A certification complaint, prompted by #CO34843 was completed on 10/1/24. A deficiency was cited. Based on observation and interview, the facility failed to provide a well-maintained outdoor area accessible to participants, affecting 41 current members.Findings include:1. Garbage and RubbishOn 9/30/24 at 12:45 p.m., an environmental tour of the exterior grounds revealed the following:The external grounds near the south parking lot of the residence and near the path or the resident ' s designated smoking area contained a broken refrigerator, three washing machines, two dryers, a miniature refrigerator, three AC units, three speakers, a microwave, two wooden sawhorses, a nonoperational scooter, and an operational scooter. On 10/1/24 at 3:40 p.m., the administrator, the resident service director, the assistant administrator, and the regional director of operations stated they were all aware of the rubbish and acknowledged the residence needed to be better maintained and kept free from garbage. The regional director stated maintenance was using the items for spare parts, but she acknowledged that they were not following the regulatory requirement by having rubbish on the grounds of the residence.2. Other HazardBased on observation and interview, the residence failed to ensure the residence grounds were maintained to protect residents from hazards, affecting 41 current residents. Findings include: On 9/30/24 at 12:45 p.m., an environmental tour of the exterior grounds revealed that the courtyard area had a concrete pathway with two bushes, one on each side of the path. The two bushes had overgrown and needed to be trimmed as they posed a safety hazard. The two bushes had overgrown and blocked the pathway that lead from the residence to the residence parking lot. On 10/1/24 at 3:40 p.m., the administrator, the resident service director, the assistant administrator, and the regional director of operations all acknowledged the two bushes were not well maintained and posed a safety hazard because they blocked the sidewalk near the parking lot.

Sep 30, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Sep 30, 2024Complaint
CleanReport

No deficiencies found during this inspection.

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References & Resources

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