Canyon View Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 18 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (12 vs median 7)
Bottom 25% in CO · Meets national RN staffing standard · $28,322 in fines · Abuse citation
What this means for your family
While the facility's physical therapy team receives specific praise for successful recovery outcomes, the recurring reports of security lapses and administrative unresponsiveness are significant red flags. We strongly advise families to conduct an unannounced visit to observe security protocols and to verify the facility's current billing and communication responsiveness before admission.
Google Reviews
Google Reviews
18 reviews on Google“Canyon View Care Center receives highly polarized feedback, with some families praising the compassionate therapy and nursing staff, while others report severe safety concerns and administrative failures. Critical issues include reports of residents wandering off, medication mismanagement, and significant difficulties reaching staff via phone or billing departments. Prospective families should be aware of the stark contrast between positive experiences regarding physical therapy and alarming allegations of neglect.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy services
- Friendly and compassionate nursing staff
- Clean and welcoming facility environment
Concerns
- Unresponsive communication and phone system (mentioned by 3 reviewers)
- Safety and security lapses regarding resident wandering (mentioned by 2 reviewers)
- Negligent care and medication management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is active in responding to feedback online; how do you use that family input to improve daily operations and communication?
- 2Given that some families have expressed difficulty reaching staff by phone, what is the best way for us to get consistent updates on our loved one's status?
- 3With your focus on physical therapy, how do you integrate those sessions into the daily routine for residents who need extra support?
- 4Can you walk us through the specific protocols you have in place to ensure resident safety and prevent wandering throughout the facility?
- 5What steps are you taking to address recent feedback regarding medication management to ensure residents receive their treatments accurately and on time?
- 6I see the facility has a 4/5 staffing rating; how does that staffing level translate to the amount of one-on-one attention a resident receives during meal times and social activities?
Personalized based on this facility's data
Key Review Excerpts
“I am walking and doing things again thanks to Therapy. Judee and Kylie were very very very good at their job.”
“After less than 2 weeks my MIL escaped on her scooter because she did not feel safe. They didn’t have her pain meds on many occasions so she suffered unnecessarily.”
“Since that time, I have called multiple times and I cannot get anyone to answer the phone in billing. Every time I call, the voicemail is full, and no one answers.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
12
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Canyon View Care Center shows concerning patterns with families filing complaint reports about safety hazards, pain management, and resident rights violations. The facility has recurring issues with accident prevention and safety, medication management, and fire safety compliance across multiple surveys. While all deficiencies show correction dates, the repeated nature of safety and care problems, particularly those serious enough to trigger family complaints, suggests ongoing challenges with maintaining consistent standards of care.
Feb 5, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 13, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 29, 2025Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Nov 15, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 23, 2024Routine25
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Jul 23, 2024Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Federal Penalties
Fine
Nov 15, 2024
$11,649
Fine
Aug 24, 2023
$16,673
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Aug 13, 2025Complaint
A survey for Incident #1926519 and Incident #2564176 was conducted on 8/12/25 and 8/13/25. One deficiency was cited. Based on record review and interviews, the facility failed to ensure two (#2 and #3) of three residents reviewed for abuse out of three sample residents were kept free from abuse.Specifically, the facility failed to protect Resident #2 and Resident #3 from physical abuse by Resident #1. Findings include:I. Facility policy and procedureThe Abuse policy, revised 2/29/24, was provided by the nursing home administrator (NHA) on 8/14/25 at 10:29 a.m. It read in pertinent part,“Residents have the right to be free from abuse. This includes but is not limited to freedom from physical abuse.“Providing a safe environment for the residents is one of the most basic and essential duties of our facility. Employees have a unique position of trust with vulnerable residents. This facility promotes an atmosphere of sharing with residents and staff without fear of retribution. Residents must not be subjected to abuse by anyone, including but not limited to other residents. “Identification of abuse shall be the responsibility of every employee.”II. Physical abuse by Resident #1 towards Resident #3 on 5/28/25A. Facility investigationThe 5/28/25 facility abuse investigation documented that at 10:00 a.m. two female residents (Resident #1 and Resident #3) were in the hallway in the secured dementia unit. The nursing staff were providing medications and care to other residents when the staff heard someone yell, “Hey!” The staff immediately checked and saw that one female resident (Resident #1) was reaching toward and hitting another female resident (Resident #3) in the chest. The staff immediately separated both residents. The investigation documented Resident #3 had two superficial abrasions on her chest with slight redness. Resident #3 was unable to recall the incident. The investigation documented Resident #1 said Resident #3 was “after her.” Both residents were placed on increased supervision and were in line of sight when they left their rooms. The investigation documented a summary of the staff interviews revealed Resident #3 was agitated prior to the incident and she was u..
Jun 10, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Apr 29, 2025Complaint
A complaint survey, prompted by #CO39784 and #CO39788 was conducted on 4/28/25 to 4/29/25. One deficiency was cited. Based on observations, record review and interviews, the facility failed to maintain an effective pest control program so the environment was free of pests.Specifically, the facility failed to prevent and take adequate measures to eliminate mice within the facility.Findings include: I. Professional references According to the State Board of Health Colorado Retail Food Establishment Rules and Regulations (revised 3/16/24) retrieved on 5/1/25, read in pertinent part, "The premises shall be maintained free of insects, rodents, and other pests. The presence of insects, rodents, and other pests shall be controlled to eliminate their presence on the premises by:-Routinely inspecting incoming shipments of food and supplies-Routinely inspecting the premises for evidence of pests-Using methods, if pests are found, such as trapping devices or other means of pest control as specified under; and-Eliminating harborage conditions." (Chapter 6)II. Facility policy and procedureThe Pest Control policy and procedure, revised May 2008, was provided by the corporate consultant (CC) on 4/29/25 at 10:12 a.m. The policy read in pertinent part, "This facility maintains an on-going pest control program to ensure that the building is kept free of insects and rodents."The Pest Control policy and procedure for dietary services, revised October 2022, was provided by the director of nursing (DON) 4/29/25 at 12:45 p.m. The policy read in pertinent part, "A program will be established for the control of insects and rodents for the dining services department. The dining service director coordinates with the director of maintenance to arrange pest control services on a monthly basis, or as needed. All food preparation, service, and storage areas will be monitored regularly for any signs of pest/vermin. The (facility) staff will be notified immediately of any concerns. When applicable, bulk foods will be removed from their original packaging and stored in containers with tight fitted lids."III. ObservationsOn 4/28/25 at 3:31 p.m. two closed container mouse traps were identified on the floor in the ki..
Jan 6, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jan 6, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Dec 12, 2024Follow-upCleanReport
No deficiencies found during this inspection.
Nov 15, 2024Complaint
A complaint survey, prompted by #CO37730 and Incident #38015 was completed on 11/13/25 to 11/15/24. One deficiency was cited. Based on observations, record review, and interviews, the facility failed to ensure that one (#1) of three out of six sample residents was kept safe and free from elopement.Resident #1 was admitted to the facility on 8/31/24 with a diagnosis of Parkinson' s disease (a chronic, progressive neurological condition) with dyskinesia (involuntary movements). A wander/elopement risk evaluation, completed upon the resident' s admission on 8/31/24, revealed Resident #1 had no previous elopement attempts and was not at risk for eloping or wandering.Resident #1' s record review revealed the following attempted and successful elopements after admission: On 9/4/24, a progress note revealed Resident #1 left the facility through the South Short Hall emergency exit and was verbally redirected inside.On 9/5/24, Resident #1 was agitated, packed his suitcase, and dragged it to the front door of the facility with his walker. The front door keypad was not armed and Resident #1 exited the facility, fell outside in the grass, and got himself up. He became aggressive when staff attempted to help him up or offered stand-by assistance. After 45 minutes, the resident agreed to sit in a wheelchair and staff transported him back inside the facility.On 9/10/24, Resident #1 displayed restlessness as he paced from one side of the building to the other for over an hour. The resident stated he was bored but refused activities the staff offered. Resident #1 went to the front of the facility and said he was waiting for the bus but it was unclear where he wanted to go. Resident #1 attempted to go out the front door but the keypad was armed which locked the door without the code. The resident walked toward another hallway, saw the emergency exit in the North Hall, exited the facility, and walked toward a bus parked outside the front of the building. The nursing home administrator (NHA) attempted to redirect the resident verbally but he was agitated and got on the bus. The facility called emergency medical services (EMS) for support. EMS arrived and after 20 minutes, R..
Ownership & Operations
Who Operates This Facility
Canyon View Care Center
for profit
Ownership & Management
Owners
Canyon View Snf Holdings LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit canyonviewcarecenter.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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