Resort Nursing Home
Strong Medicare quality ratings; families often praise effective rehabilitation therapy team. Still worth an in-person visit.
based on 47 Google reviews
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What this means for your family
This facility appears to be a viable option for short-term rehabilitation, as many patients report positive experiences with the therapy staff. However, families considering long-term placement should be extremely cautious; multiple reviewers have documented serious concerns regarding hygiene, staffing ratios, and communication. We strongly recommend daily, unannounced visits if you choose this facility to ensure your loved one's needs are being met.
Google Reviews
Google Reviews
47 reviews on Google“Resort Nursing Home receives highly polarized feedback, with some families praising the rehabilitation therapy team and staff friendliness, while others report severe neglect and poor communication. Multiple reviewers express deep concern regarding basic hygiene, inadequate staffing levels, and a lack of responsiveness from management. Prospective families should be aware of the stark contrast between positive rehab experiences and reports of substandard long-term care.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy team
- Friendly and personable nursing staff
- Clean and well-maintained facility environment
- Active social and recreational programming
Concerns
- Inadequate staffing leading to hygiene neglect (mentioned by 7 reviewers)
- Poor communication and unresponsive administration (mentioned by 5 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Rough or disrespectful treatment of residents (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your facility has a very active social calendar; could you walk me through how you ensure residents are consistently engaged and supported during these recreational activities?
- 2Given the size of the facility, what specific protocols do you have in place to ensure consistent communication between the administration and family members regarding a resident's daily needs?
- 3I see your rehabilitation team is highly regarded; how do they collaborate with the nursing staff to ensure continuity of care for residents during their recovery process?
- 4To help us feel confident in the daily care provided, could you explain the oversight process for hygiene and personal care to ensure every resident receives consistent attention?
- 5What is your current process for double-checking medication administration to ensure accuracy and safety for all residents?
- 6I noticed you actively respond to feedback online; how do you use that family input to make tangible improvements to the resident experience here?
Personalized based on this facility's data
Key Review Excerpts
“My father entered this facility for physical rehab 6 months ago and left with bruises, scars, foot fungus, COVID-19 AND multiple strokes as a result of them not managing his diabetes properly.”
“My brother has been at Resort for two years now and I must say that the dietician (Gedi) occupational therapist (Wilson), speech therapist, respitory therapist, CNA (Donna), Social Worker (Ruth) have all been very helpful to us from the very beginning.”
“Don't leave your loved one here unless you can go daily for few hours to check up and care for them. My Uncle has been here since beginning of 2025. No change. No progress. Only change adult diapers 2x for the day from what we can see after coming here for hours at a time over 9 months.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Resort Nursing Home has had recent concerning issues including families filing complaints that led to deficiencies for failing to properly respond to abuse allegations and inadequate reporting of suspected incidents. The facility shows persistent problems across fire safety systems, care planning, and medication management, with deficiencies appearing in multiple surveys from 2019 to 2024, though all issues have been corrected by the provider.
Aug 20, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 29, 2024Routine6
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
May 29, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
May 2, 2022Routine10
Construction Deficiencies
Use approved construction type or materials.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Jun 13, 2019Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Miscellaneous Deficiencies
Meet Health Care Facilities Code mechanical requirements.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Resort Nursing Home
for profit
Ownership & Management
Owners
Michael Tenenbaum
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit resortnh.net
Medicare data downloads
Original nursing home datasets
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