Peninsula Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 226 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (7 vs median 6.0)
Below average in NY · Meets national RN staffing standard · Below chain average · $125,210 in fines
What this means for your family
This facility has a strong rehabilitation team that has helped many patients recover, but there is a persistent pattern of complaints regarding room hygiene and slow response times. If you choose this facility, I strongly recommend visiting frequently at different times of the day to monitor your loved one's care and ensuring you have direct contact information for the social worker assigned to their floor.
Google Reviews
Google Reviews
226 reviews on Google“Peninsula Nursing and Rehabilitation Center receives highly polarized feedback, with many families praising the facility's cleanliness and the attentiveness of specific staff members, particularly in the rehab and admissions departments. However, a significant number of reviewers report serious concerns regarding neglect, poor hygiene in patient rooms, slow response times, and inadequate medical oversight. Families should be aware that experiences appear to vary greatly depending on the specific floor or shift assigned to their loved one.”
Quality Themes
Tap a score for detailsStrengths
- Professional and helpful admissions team
- Clean and well-maintained lobby and common areas
- Effective short-term rehabilitation programs
- Friendly and attentive staff on specific floors
Concerns
- Poor room hygiene and cleanliness (mold, dust, dirty bathrooms) (mentioned by 11 reviewers)
- Slow or non-existent response to call bells and patient needs (mentioned by 8 reviewers)
- Inadequate medical oversight and communication regarding patient health (mentioned by 7 reviewers)
- Poor food quality and lack of variety (mentioned by 4 reviewers)
- Rude or dismissive staff attitudes (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 212 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent feedback regarding room maintenance, what is your current protocol for ensuring deep cleaning and hygiene standards in resident rooms?
- 2I noticed the facility has a large capacity of 200 residents; how do you manage call bell response times to ensure that every resident receives timely assistance?
- 3Could you walk me through your process for communicating updates on a resident's health status to family members, especially when there are changes in medication or care plans?
- 4With the rehabilitation program being a noted strength, how do you integrate those therapeutic services into the daily life and social activities of long-term residents?
- 5What steps are you taking to improve the variety and nutritional quality of the dining experience to better meet the preferences of your residents?
- 6How does your leadership team monitor staff-to-resident interactions to ensure that every team member maintains a professional and supportive attitude throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The staff here is very patient and they are taking very good care my husband.”
“The rooms are very dirty & The bathrooms smell disgusting toilet paper on the floor dust on the air vent you can see it's been there for months I have photos of everything to back my investigation.”
“The staff is amazing. I wasn't expecting 5 star hotel, but the level and quality of care is top notch. I have to mention Joy and all the other staff that made this a great experience.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections, including recent concerns about accident prevention and abuse response procedures. The facility shows recurring issues with safety and accident prevention, fire safety systems, and care planning, though all deficiencies have correction dates indicating efforts to address problems. Most concerning are repeated accident hazard violations and the complaint-triggered deficiency regarding appropriate response to alleged violations.
Oct 31, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jul 3, 2024Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Jun 22, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 28, 2022Routine12
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Construction Deficiencies
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Aug 14, 2019Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Oct 31, 2025
$81,387
Ownership & Operations
Who Operates This Facility
Peninsula Nursing and Rehabilitation Center
for profit
Chain Affiliation
Cassena Care
13 facilities nationwide
Chain avg rating: 3.7/5 · Rank 13 of 15
Ownership & Management
Owners
Brunner, Joseph
Owner
Friedman, Leopold
Owner
Melnicke, Michael
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
226 reviews from families & visitors
Official Website
Visit peninsulanrc.com
Medicare data downloads
Original nursing home datasets
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