Res-Care Washington INC (king County)
Families consistently rate this highly — reviewers highlight modern, clean, and well-maintained facility. Schedule a visit to confirm the fit.
based on 67 Google reviews
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What this means for your family
This facility is highly regarded for its modern amenities and compassionate care, making it a strong contender for those seeking a high-quality environment. While the feedback is overwhelmingly positive, families should be aware that the initial entry process can be slightly confusing, so plan your first visit with a staff member to guide you.
Google Reviews
Google Reviews
67 reviews on Google“Merrill Gardens at Tukwila (formerly Holden Southcenter) is consistently praised for its modern, hotel-like facility, compassionate staff, and high-quality dining options. Families frequently highlight the seamless transition process and the facility's ability to provide tailored care for both assisted living and memory care residents. While the vast majority of feedback is overwhelmingly positive, potential residents should note that the facility's entry procedures can initially feel non-intuitive.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Compassionate and responsive staff
- High-quality, diverse dining options
- Effective transition and move-in support
- Strong on-site therapy and health services
Concerns
- Initial entry and navigation procedures are not intuitive (mentioned by 2 reviewers)
- Negative management experiences (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 126 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Since the facility layout can be a bit tricky for newcomers to navigate, what resources or orientation do you provide to help family members feel comfortable finding their way around during visits?
- 2I’ve read such wonderful things about your dining program; could you walk me through how you accommodate individual dietary preferences or special nutritional needs for residents?
- 3We value clear communication; could you share your process for how management keeps families updated on facility policies or any changes in care protocols?
- 4Given your strong reputation for on-site therapy, how do you coordinate those services with a resident's daily schedule to ensure they remain active and engaged?
- 5What is your protocol for handling urgent medical needs, and how quickly would a family be notified if a health concern arises?
- 6I noticed you are very active in responding to feedback online; how do you incorporate that kind of open communication into your daily relationship with the families living here?
Personalized based on this facility's data
Key Review Excerpts
“As you can see from the photos, the facility itself is gorgeous -- like a luxury hotel (that's actually how I describe it to friends). My mom's apartment is absolutely perfect for her: spacious, light-filled, modern, and functional.”
“When we toured Holden, we were completely impressed by the staff, the facility, and the way they approach their patient care, fees, and the like.”
“The staff and caregivers at Merrill Gardens Tukwila were truly wonderful! Shannon helped us plan the move while my father in law was still in the hospital and in rehabilitation.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
May 27, 2025Investigation
Investigation involved a specific incident on 05/07/2023 where a client sustained a head injury but did not receive proper monitoring or emergency evaluation per the agency's established protocol.
Provider failed to follow head injury policy after a client suffered a fall and head injury; staff did not initiate the required Head Injury Monitoring Tool, resulting in delayed care.
May 29, 2024Investigation
Covers two intake IDs: 89388 and 119385. The report notes violation of client rights regarding food access.
Provider failed to ensure client had unrestricted access to purchased food. Staff were hiding client's food in an office or a neighbor's apartment without proper documentation of a formal restrictive procedure, criteria for termination, or a plan to document the effect of the restriction.
May 22, 2024Inspection
This document is a follow-up letter confirming that previously cited deficiencies (Compliance Determination 37005) were verified as corrected on 05/22/2024.
Mar 15, 2022Investigation
The facility is also known as Creative Living Services. The initial investigation in 2022 identified a failure to prevent client harm due to improper water temperature monitoring.
Provider failed to train staff and provide oversight on water temperature protocols, resulting in Client 1 sustaining a second-degree burn.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit merrillgardens.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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