Rehabco, INC.
Reviewer concerns include poor management and lack of accountability (mentioned by 2 reviewers) — investigate before committing.
based on 5 Google reviews
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What this means for your family
Given the serious historical allegations of verbal abuse and management issues, families should conduct a thorough in-person visit and ask for references. While the most recent review is positive, the pattern of low ratings and management concerns warrants extreme caution and careful vetting of staff credentials.
Google Reviews
Google Reviews
5 reviews on Google“Rehabco, Inc. faces significant criticism regarding its management culture and the quality of care provided to vulnerable clients. While recent feedback is sparse and lacks detail, historical reviews highlight serious allegations of verbal abuse and concerns about staffing priorities.”
Quality Themes
Tap a score for detailsStrengths
- Honest and trustworthy staff
Concerns
- Poor management and lack of accountability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 6 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that you pride yourselves on having an honest and trustworthy staff, how do you empower your team to take ownership and resolve issues when they arise?
- 2Could you walk me through the current management structure and how you ensure consistent oversight and accountability across all shifts?
- 3What specific steps are you taking to improve the overall quality of care and staff engagement to ensure residents feel well-supported?
- 4What does a typical day look like for residents here, and how do you tailor activities to keep everyone active and connected?
- 5In the event of a medical emergency, what is the specific protocol for notifying family members and coordinating with outside healthcare providers?
- 6How do you handle feedback from families, and can you share an example of a recent change you implemented based on a suggestion from a resident or their loved ones?
Personalized based on this facility's data
Key Review Excerpts
“I personally witnessed verbal abuse that was unwarranted. "Lisa W" demeaned, degraded, humiliated and went way past what was necessary with a client.”
“Owner is a real piece of work as well. More worried about his bank account than his employees, and what position do you think that puts the clients in?”
“Good folks! Honest and trustworthy staff. :-)”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Apr 17, 2024Inspection
A subsequent follow-up letter indicates all listed deficiencies from 2024-04-17 were verified as corrected by 2025-01-29.
Inadequate documentation in IISP/PCSP for clients 7 and 8 regarding safety supports, specifically regarding fire hazards (smoking/oxygen use) and protection from harm plans.
Failure to provide lighted smoke alarms for hearing-impaired clients (2 and 6) and failure to maintain water temperatures below 120F in three client homes (12, 13, and 14).
Apr 17, 2024Inspection
Client 7 has a history of smoking while using oxygen, creating a significant fire hazard in the shared home.
Provider failed to ensure lighted smoke alarms for hearing impaired clients (Client 2, Client 6) and failed to maintain household water temperatures at or below 120 F for Clients 12, 13, and 14.
Provider failed to ensure development of Individual Instruction and Support Plans (IISP) for Client 7 and Client 8 that included necessary health and safety support information, specifically concerning high-risk behaviors and shared living safety.
Dec 14, 2023Investigation
The document set includes a later follow-up letter dated 03/13/2024 stating that deficiencies for WAC 388-101D-0025-2-c were corrected.
Provider failed to ensure a client with a 24-hour 2-to-1 staffing requirement had the mandated supervision, as records showed less than 2-to-1 staffing on 8 of 30 days.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit rehabco.net
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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