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Nursing HomeMedicaid Investigative

Life Care Center of Mount Vernon

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2120 East Division Street, Mount Vernon, WA 98273121 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 142 Google reviews

Life Care Center of Mount Vernon Nursing Home in Mount Vernon, WA — Street View
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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Above-median deficiencies (39 vs median 14)
  • High staff turnover (58%)
  • High RN turnover (68%)

Bottom 25% in WA · Meets national RN staffing standard · Below chain average · $118,366 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility is widely praised for its cleanliness and friendly atmosphere, making it a strong contender for those prioritizing a pleasant environment. However, families should be proactive: establish a clear communication plan with the nursing director immediately upon admission and monitor call-light response times, as multiple reviewers have flagged these as inconsistent areas of concern.

Google Reviews

Google Reviews

142 reviews on Google
Life Care Center of Mount Vernon receives high praise for its clean, well-maintained facility and a generally friendly, professional staff that many families find comforting. However, there is a recurring pattern of serious concerns regarding communication gaps, slow response times to call lights, and occasional lapses in basic care or medication management. While many visitors report positive experiences with rehab and nursing, families should be aware of these inconsistencies in responsiveness and oversight.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean9.0Activities8.0Meds3.0MemoryN/AComms4.0Value7.0

Strengths

  • Clean and well-maintained facility
  • Friendly and professional staff
  • Effective physical and occupational therapy
  • Welcoming and helpful front desk/admissions

Concerns

  • Slow response to call lights and patient assistance requests (mentioned by 5 reviewers)
  • Poor communication regarding care plans and status updates (mentioned by 3 reviewers)
  • Loss or mishandling of personal belongings and clothing (mentioned by 2 reviewers)
  • Medication management errors or delays (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(3)'21(2)'23(10)'25(34)'26(33)

Distribution · 117 analyzed

5
88
4
15
3
1
2
0
1
13

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's wonderful to see how clean and well-maintained the facility is; how do you ensure that residents' personal belongings and clothing stay organized and safe during their stay?
  • 2We noticed the admissions team is very welcoming; how does the facility keep families updated on changes to a resident's care plan or daily status?
  • 3What specific protocols are in place to ensure medication is administered accurately and on time every day?
  • 4How do you manage response times for call lights to ensure residents get help quickly when they need it?
  • 5Can you tell us about the types of daily activities or social programs available to keep residents engaged and active?
  • 6In the event of a medical emergency after hours, what is the process for contacting physicians and notifying the family?

Personalized based on this facility's data


Key Review Excerpts

My mom was in a facility before this and was not safe or well taken care of. Thank goodness... she has been neglected. We are very comfortable with her living there. We feel she is well taken care of and safe and everyone that comes in to take care of her is respectful

Long-term resident's family · 2024☆☆☆☆

The retention of staff for more than a year is Impressive and indicates happy workers, which proved to be true. I had a wonderful roommate who made the situation even more bearable. The food is always tricky in institutional settings. It too was much improved

Rehab patient · 2023★★★★

That said, I would say the missing piece is communication. Trying to find out what is happening with the care plan on your family member is non-existent. Nobody calls to discuss anything. I might get snippets of info from nurses but it is inconsistent.

Family member · 2025★★★★★
Source: 142 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.81hrs
OK
Registered nurses for medical care
Total Nursing
4.06hrs
99%
All nurses + aides combined
Staff Turnover
59%
Lower is better (< 30% = good)
RN Turnover
74%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

3

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility41.5%
Worse than Avg
Here
41.5%
US
15.3%
WA
18.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.3%
Better than Avg
Here
9.3%
US
19.5%
WA
12.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.4%
Better than Avg
Here
9.4%
US
15.5%
WA
15.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility18.3%
Worse than Avg
Here
18.3%
US
14.4%
WA
15.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.3%
Better than Avg
Here
97.3%
US
93.4%
WA
95.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility14.9%
Mixed vs Avgs
Here
14.9%
US
12.1%
WA
17.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility67.5%
Worse than Avg
Here
67.5%
US
81.8%
WA
87.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.6%
Better than Avg
Here
87.6%
US
79.8%
WA
82.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
WA
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

39deficiencies
4penalties
Well above state avg (17.1)
32 complaint-triggered
$118,366 in fines

Families have repeatedly filed complaints triggering inspections at this facility, with 32 complaint-driven deficiencies across multiple years. The most recurring problems involve treatment and care quality, wound care management, and protection from abuse and neglect. While all deficiencies show correction dates, the persistent pattern of similar issues—particularly around resident safety and care standards—suggests ongoing challenges that families should carefully consider when evaluating this facility.

Apr 23, 2026Complaint
2
0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Apr 9, 2026Complaint
1
0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

Feb 12, 2026Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 18, 2025Complaint
3
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Sep 11, 2025Complaint
2
0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jul 31, 2025Complaint
3
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Federal Penalties

Fine

Nov 18, 2025

$95,030

Fine

Jul 31, 2025

$40,920

Fine

May 1, 2024

$48,588

Fine

Oct 17, 2023

$69,778

Ownership & Operations

Who Operates This Facility

Owner / Operator

Life Care Center of Mount Vernon

Organization Type

for profit

Chain Affiliation

Chain Name

Life Care Centers of America

Chain Size

194 facilities nationwide

Chain avg rating: 3.5/5 · Rank 169 of 194

Ownership & Management

Owners

Developers Investment Company INC

Owner · Organization

Preston, Forrest

Owner (parent company)

Key personnel

Butner, NancyManaging Control - Governing BodyGordon, HeatherManaging Control - Governing BodyRoberts, AndreaManaging Control - Governing BodyCross, CindyOfficer / DirectorHenry, TerryOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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