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On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 114 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Medicare Special Focus status indicates a history of serious quality problems and heightened oversight. Review the latest inspection records, ask what corrective actions remain open, and visit in person before deciding.
Scottsdale Village Square receives highly polarized feedback, with many families praising the compassionate, attentive nursing staff and the facility's clean, welcoming environment. However, a significant number of reviewers report serious concerns regarding administrative transparency, particularly regarding billing and move-out policies, as well as inconsistent care quality and poor communication during crises.
Quality Themes
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Concerns
Rating Trends
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Distribution · 117 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The staff caring for my brother are very kind and competent.”
“My parents both with dementia did not do well and I I spoke with the Administrator that knew what the plan was to get them moved ASAP again no conversation that we needed a notice. I then recieve an email that we owe 7k.”
“The staff has done a wonderful job of keeping the residents safe and the experience will get nothing but better when they are able to go to activities.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows a concerning pattern of recurring deficiencies in resident protection and safety, with families filing complaints that triggered 40 of 88 total violations. The most frequent problems involve protecting residents from abuse and neglect, maintaining safe environments free from accident hazards, and proper care planning. While most issues show correction dates, the facility continues experiencing similar problems across surveys, particularly around resident protection, suggesting ongoing systemic challenges families should carefully evaluate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Aug 21, 2024
$30,082
Fine
May 6, 2024
$134,892
Fine
Nov 20, 2023
$4,545
Fine
Nov 13, 2023
$4,545
Fine
Nov 6, 2023
$4,235
Fine
Oct 30, 2023
$3,846
Fine
Oct 23, 2023
$3,496
Fine
Oct 17, 2023
$3,147
Fine
Oct 10, 2023
$2,797
Fine
Oct 2, 2023
$2,466
Fine
Sep 11, 2023
$5,293
Source: AZ State Licensing Agency
No deficiencies are reported in this inspection record.
The onsite complaint survey was conducted on 6/6/2025 and investigated complaints #00132221, 00132472, 00132382, 00132532, 00132533, and 00132645. The following deficiencies were cited:
Violation cited
Violation cited
A complaint survey was conducted on May 29, 2025 for the investigation of intakes #00131363, 00131540, AZ00180037, AZ00180102, AZ00223125. The following deficiency was cited:
Violation cited
Violation cited
The complaint survey was conducted on May 5, 2025 for the investigation of complaints #00128400, 00128115, 00128323, AZ00201560, AZ00201592, 00128799, 00128344, AZ00224314, AZ00201657. There were no deficiencies cited.
The investigation of complaint AZ00223229 was conducted on March 25, 2025. There were no deficiencies cited.
The complaint investigation was conducted 3/13/2025 with investigation of complaints: 00122087. There were no deficiencies cited
The complaint investigation was conducted 2/26/25 with investigation of intakes: AZ00223575 and sf0011262. There were no deficiencies cited. The complaint investigation was conducted 2/26/25 with investigation of intakes: AZ00223575 and sf0011262. There were no deficiencies cited.
An investigation of complaints AZ00222439, AZ00222804, AZ00223093 was conducted February 04, 2025 through February 05, 2025. The following deficiencies were cited:
Violation cited
Violation cited
Rehab at Scottsdale Village Square
for profit
Owners
Scottsdale Az Holdco LLC
Owner · Organization
Rami, Isaac
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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Google Reviews
114 reviews from families & visitors
Official Website
Visit scottsdaleseniorliving.com
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Original nursing home datasets
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