Rehab at Scottsdale Village Square
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 102 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (16 vs median 6.0)
- High staff turnover (51%)
- High RN turnover (73%)
Bottom 25% in AZ · Below recommended RN staffing · Above recommended total nurse staffing · $199,344 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While many families report excellent, compassionate care, there is a recurring pattern of administrative friction and unexpected billing issues. Before committing, ensure you have all financial and move-out policies in writing and ask specifically about their process for coordinating insurance-related medical requirements.
Google Reviews
Google Reviews
102 reviews analyzed“Scottsdale Village Square receives highly polarized feedback, with many families praising the compassionate, attentive nursing staff and the facility's clean, welcoming environment. However, a significant number of reviewers report serious concerns regarding administrative transparency, particularly regarding billing and move-out policies, as well as inconsistent care quality and poor communication during crises.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and care staff
- Clean and well-maintained facility
- Helpful and professional admissions team
- Strong support for residents with dementia
Concerns
- Poor communication and unprofessional behavior from front desk/reception (mentioned by 3 reviewers)
- Hidden costs and aggressive billing/move-out policies (mentioned by 2 reviewers)
- Inconsistent quality of care and neglect of basic needs (hygiene/call lights) (mentioned by 4 reviewers)
- Mismanagement of personal belongings/items going missing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the management team engages with the community through your review responses; how do you ensure that feedback from families is actually used to improve daily care?
- 2We noticed the nursing and care staff receive a lot of praise for being so warm and attentive; how do you maintain that high level of personal connection during busy shifts?
- 3How do you manage the process of tracking medications and ensuring there are no errors in administration?
- 4What specific protocols are in place to ensure that residents' personal belongings and room items are kept secure and organized?
- 5How does the team handle communication with families regarding changes in a resident's condition or when call lights are not being answered immediately?
- 6Can you walk us through the process for handling a medical emergency after hours or during the night?
Personalized based on this facility's data
Key Review Excerpts
“The staff caring for my brother are very kind and competent.”
“My parents both with dementia did not do well and I I spoke with the Administrator that knew what the plan was to get them moved ASAP again no conversation that we needed a notice. I then recieve an email that we owe 7k.”
“The staff has done a wonderful job of keeping the residents safe and the experience will get nothing but better when they are able to go to activities.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring deficiencies in resident protection and safety, with families filing complaints that triggered 40 of 88 total violations. The most frequent problems involve protecting residents from abuse and neglect, maintaining safe environments free from accident hazards, and proper care planning. While most issues show correction dates, the facility continues experiencing similar problems across surveys, particularly around resident protection, suggesting ongoing systemic challenges families should carefully evaluate.
Mar 13, 2026Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Feb 4, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jan 20, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 23, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 20, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 6, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Aug 21, 2024
$30,082
Fine
May 6, 2024
$134,892
Fine
Nov 20, 2023
$4,545
Fine
Nov 13, 2023
$4,545
Fine
Nov 6, 2023
$4,235
Fine
Oct 30, 2023
$3,846
Fine
Oct 23, 2023
$3,496
Fine
Oct 17, 2023
$3,147
Fine
Oct 10, 2023
$2,797
Fine
Oct 2, 2023
$2,466
Fine
Sep 11, 2023
$5,293
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Aug 14, 2025OtherCleanReport
No deficiencies found during this inspection.
Jun 6, 2025Complaint
The onsite complaint survey was conducted on 6/6/2025 and investigated complaints #00132221, 00132472, 00132382, 00132532, 00132533, and 00132645. The following deficiencies were cited:
Violation cited
Violation cited
May 29, 2025Complaint
A complaint survey was conducted on May 29, 2025 for the investigation of intakes #00131363, 00131540, AZ00180037, AZ00180102, AZ00223125. The following deficiency was cited:
Violation cited
Violation cited
May 5, 2025ComplaintCleanReport
The complaint survey was conducted on May 5, 2025 for the investigation of complaints #00128400, 00128115, 00128323, AZ00201560, AZ00201592, 00128799, 00128344, AZ00224314, AZ00201657. There were no deficiencies cited.
Mar 25, 2025ComplaintCleanReport
The investigation of complaint AZ00223229 was conducted on March 25, 2025. There were no deficiencies cited.
Mar 13, 2025ComplaintCleanReport
The complaint investigation was conducted 3/13/2025 with investigation of complaints: 00122087. There were no deficiencies cited
Feb 26, 2025ComplaintCleanReport
The complaint investigation was conducted 2/26/25 with investigation of intakes: AZ00223575 and sf0011262. There were no deficiencies cited. The complaint investigation was conducted 2/26/25 with investigation of intakes: AZ00223575 and sf0011262. There were no deficiencies cited.
Feb 4, 2025Complaint
An investigation of complaints AZ00222439, AZ00222804, AZ00223093 was conducted February 04, 2025 through February 05, 2025. The following deficiencies were cited:
Violation cited
Violation cited
Ownership & Operations
Who Operates This Facility
Rehab at Scottsdale Village Square
for profit
Ownership & Management
Owners
Scottsdale Az Holdco LLC
Owner · Organization
Rami, Isaac
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
102 reviews from families & visitors
Official Website
Visit scottsdaleseniorliving.com
Medicare data downloads
Original nursing home datasets
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