Regent Villa Retirement Home

This was a Complaint Investigation Report conducted on November 17, 2025, regarding allegations of withheld personal care supplies and mishandling of resident mail. The investigation found no evidence to support the allegations, concluding that the complaints were unsubstantiated. The facility was found to be upholding resident rights and staff conduct was observed as appropriate.

The facility underwent an unannounced Case Management-Annual Continuation visit. The Licensing Program Analyst reviewed resident and staff files, noting that all reviewed files contained the necessary documentation. The narrative explicitly states that no deficiencies were cited during the visit.

The facility underwent an unannounced annual required visit on August 28, 2025. The LPA observed that the facility was clean, sanitary, and appropriately furnished, with no deficiencies noted during the inspection. The report indicates that no deficiencies were issued during this visit.

This report details a complaint investigation conducted on June 19, 2025, regarding allegations of insufficient staffing and lack of assistance for a resident who fell. The investigation found insufficient evidence to support either allegation, and no deficiencies were cited during this visit.

This report details a complaint investigation conducted regarding allegations of staff pushing and mentally abusing residents. The investigation found insufficient evidence to support either allegation, and the findings were marked as 'Unsubstantiated.' No deficiencies were cited during this visit.