Nursing HomeMedicaid Investigative

Long Beach Healthcare Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3401 Cedar Avenue, Long Beach, CA 90807|154 beds|Licensed & Active

1/5

Medicare

Inspection

Quality

Staffing

Google rating

3.9/5

based on 58 Google reviews

(562) 426-4461 Directions Website

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5/ 10

high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Abuse citation on record
Low overall rating (1/5 stars)
Above-median deficiencies (34 vs median 13.0)

Bottom 25% in CA · Below recommended RN staffing · Above recommended total nurse staffing · Worst in SERRANO GROUP chain · $62,403 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility is a strong candidate if you prioritize cleanliness and a kind nursing staff. However, you must proactively monitor your loved one's physical therapy progress and ensure call lights are being answered, as multiple families have reported neglect in these specific areas.

Google Reviews

58 reviews on Google

“Families considering Long Beach Healthcare Center (often referred to as Pacific Care in reviews) will find a facility praised for its cleanliness and a compassionate nursing staff. However, there are significant, recurring allegations regarding inconsistent physical therapy delivery and serious lapses in medical monitoring and responsiveness to call lights.”

Quality Themes

Tap a score for details

Strengths

Clean and odor-free environment
Compassionate and attentive nursing staff
Professional and welcoming administrative team
Transparent communication regarding patient charts

Concerns

Inconsistent or neglected physical therapy services (mentioned by 4 reviewers)
Slow response to call lights and patient needs (mentioned by 3 reviewers)
Issues with medication management and monitoring (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 79 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1I've heard wonderful things about how clean and odor-free the facility is; how do you maintain that standard for the residents?
2We want to ensure medication is handled with extra care; what specific protocols do you have in place for medication management and monitoring?
3How do you ensure that call lights are answered promptly, especially during the night shifts?
4Can you tell me more about how the physical therapy services are scheduled and how consistent the therapists are with the residents?
5What is the process for communicating updates or changes in a resident's medical chart to the family?
6In the event of a medical emergency after hours, what is the immediate protocol for getting care to the resident?

Personalized based on this facility's data

Key Review Excerpts

“The facility is clean and well managed, the food is good, and the staff, including the nurses and administrative team, are professional, attentive, and compassionate.”

Rehabilitation patient's family · 2025★★★★★

“My husband was at this facility for 5 months he had told them multiple times he he was itching all over they had not done anything to help him with it... up until the last month he ended up in keizer with scabies”

Long-term resident's family · 2025★☆☆☆☆

“Every time I call and ask questions they tell me right away by looking @ the computer chart or if is something they can’t answer they get some who can transparence is great”

Family member · 2025★★★★★

Source: 58 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.38hrs

51%

Registered nurses for medical care

Total Nursing

4.12hrs

All nurses + aides combined

Staff Turnover

43%

Lower is better (< 30% = good)

RN Turnover

83%

Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility3.1%

Better than Avg

Here

3.1%

19.4%

10.7%

Los angeles

9.7%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility2.9%

Better than Avg

Here

2.9%

15.5%

11.7%

Los angeles

11.4%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility5.4%

Better than Avg

Here

5.4%

15.3%

10.5%

Los angeles

9.5%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility10.0%

Better than Avg

Here

10.0%

19.5%

13.7%

Los angeles

10.8%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility6.4%

Better than Avg

Here

6.4%

14.4%

10.4%

Los angeles

12.5%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

98.6%

Los angeles

99.1%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility99.2%

Better than Avg

Here

99.2%

79.8%

93.2%

Los angeles

92.5%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.4%

Better than Avg

Here

99.4%

81.8%

94.2%

Los angeles

94.5%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.5%

Better than Avg

Here

0.5%

1.6%

1.5%

Los angeles

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

35deficiencies

4penalties

Well above state avg (15.4)

52 complaint-triggered

$62,403 in fines

This facility shows significant concerns with frequent family complaints triggering 42% of its 121 deficiencies. The most problematic areas involve abuse and neglect protection, resident care quality, and medication management, with these issues persisting across multiple recent surveys including 2024-2025. Families have repeatedly filed reports about care concerns, and while the facility corrects violations when cited, the recurring pattern suggests ongoing quality challenges that warrant careful scrutiny before placement.

Apr 29, 2026Complaint1 finding

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

Mar 16, 2026Complaint1 finding

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 21, 2026Complaint2 findings

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Dec 16, 2025Complaint1 finding

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

Sep 4, 2025Complaint1 finding

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Aug 5, 2025Complaint3 findings

0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Federal Penalties

Fine

Mar 16, 2026

$19,135

Fine

May 15, 2025

$28,915

Fine

Jan 24, 2025

$33,488

Payment Denial

Jan 24, 2025

23-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Long Beach Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Serrano Group

Chain Size

11 facilities nationwide

Chain avg rating: 2.3/5 · Rank 11 of 11 (Worst)

Ownership & Management

Owners

Long Beach Ltc, LLC

Owner · Organization

100%

Bl Cali II LLC