Nursing HomeMedicaid Needs closer review

Long Beach Healthcare Center

Medicare shows an abuse citation on record. Review the linked inspection sources and ask the facility about corrective action before deciding.

3401 Cedar Avenue, Long Beach, CA 90807|154 beds|Licensed & active

1/5

Medicare

Inspection

Quality

Staffing

Google rating

3.9/5

based on 58 Google reviews

(562) 426-4461 Directions Website

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6flags

Review before deciding

Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Abuse citation on record
Low overall rating (1/5 stars)
Low health inspection rating (1/5 stars)
4 Medicare penalties on record
Above-median findings in the latest survey (37 vs median 13)
RN turnover reported at 62%

Source: Medicare data

What this means for your family

Medicare shows an abuse citation on record. Read the linked source details, ask the administrator what corrective action was taken, and independently verify the facility’s current status before deciding.

Google Reviews

79 public Google reviews available

Families considering Long Beach Healthcare Center (often referred to as Pacific Care in reviews) will find a facility praised for its cleanliness and a compassionate nursing staff. However, there are significant, recurring allegations regarding inconsistent physical therapy delivery and serious lapses in medical monitoring and responsiveness to call lights.

Quality Themes

Tap a score for details

Strengths

Clean and odor-free environment
Compassionate and attentive nursing staff
Professional and welcoming administrative team
Transparent communication regarding patient charts

Concerns

Inconsistent or neglected physical therapy services (mentioned by 4 reviewers)
Slow response to call lights and patient needs (mentioned by 3 reviewers)
Issues with medication management and monitoring (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 79 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1I've heard wonderful things about how clean and odor-free the facility is; how do you maintain that standard for the residents?
2We want to ensure medication is handled with extra care; what specific protocols do you have in place for medication management and monitoring?
3How do you ensure that call lights are answered promptly, especially during the night shifts?
4Can you tell me more about how the physical therapy services are scheduled and how consistent the therapists are with the residents?
5What is the process for communicating updates or changes in a resident's medical chart to the family?
6In the event of a medical emergency after hours, what is the immediate protocol for getting care to the resident?

Personalized based on this facility's data

Key Review Excerpts

“The facility is clean and well managed, the food is good, and the staff, including the nurses and administrative team, are professional, attentive, and compassionate.”

Rehabilitation patient's family · 2025★★★★★

“Every time I call and ask questions they tell me right away by looking @ the computer chart or if is something they can’t answer they get some who can transparence is great”

Family member · 2025★★★★★

Source: 79 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.40hrs

54%

Registered nurses for medical care

Total Nursing

4.13hrs

All nurses + aides combined

Staff Turnover

46%

Lower is better (< 30% = good)

RN Turnover

62%

Lower is better (< 30% = good)

RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility3.5%

Better than Avg

Here

3.5%

19.0%

10.2%

Los angeles

8.0%

Residents on antipsychotic medication

↓ Lower is better

This Facility3.2%

Better than Avg

Here

3.2%

15.4%

12.1%

Los angeles

13.2%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility9.1%

Better than Avg

Here

9.1%

19.5%

13.7%

Los angeles

12.7%

Residents whose walking got worse

↓ Lower is better

This Facility5.2%

Better than Avg

Here

5.2%

14.1%

9.8%

Los angeles

8.6%

Residents needing more daily help over time

↓ Lower is better

This Facility6.8%

Better than Avg

Here

6.8%

13.9%

10.2%

Los angeles

12.2%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

98.6%

Los angeles

98.7%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility99.2%

Better than Avg

Here

99.2%

79.8%

93.2%

Los angeles

91.3%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.1%

Better than Avg

Here

99.1%

82.0%

94.4%

Los angeles

92.4%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.5%

Better than Avg

Here

0.5%

1.6%

1.5%

Los angeles

2.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

124findings in history

4penalties

Latest survey: 37 · well above CA avg (15.4)

54 complaint-triggered findings

$62,403 in fines

This facility shows significant concerns with frequent family complaints triggering 42% of its 121 deficiencies. The most problematic areas involve abuse and neglect protection, resident care quality, and medication management, with these issues persisting across multiple recent surveys including 2024-2025. Families have repeatedly filed reports about care concerns, and while the facility corrects violations when cited, the recurring pattern suggests ongoing quality challenges that warrant careful scrutiny before placement.

May 6, 2026Complaint2 findings

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 29, 2026Complaint1 finding

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

Mar 16, 2026Complaint1 finding

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 21, 2026Complaint2 findings

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Dec 16, 2025Complaint1 finding

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

Sep 4, 2025Complaint1 finding

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Federal Penalties

Fine

Mar 16, 2026

$12,438

Fine

May 15, 2025

$28,915

Fine

Jan 24, 2025

$33,488

Payment Denial

Jan 24, 2025

23-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Long Beach Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Serrano Group

Chain Size

11 facilities nationwide

Chain avg rating: 2.3/5 · Rank 11 of 11 (Lowest rating)

Ownership & Management

Owners

Long Beach Ltc, LLC

Owner · Organization

100%

Bl Cali II LLC